A little while ago we discussed the pro and cons of having your watch serviced. If I recall there where very different opinions on the matter. Ranging from a total waste of time and money to something you should have done every 4-5 years. We are talking mainly the more high end mechanical/automatic watches here.
As some of you might recall I was actually in favor. Having said that, it took me ten years before I put my Breitling Navitimer SE in for a full service. The cost was Euro 630 which seems a lot. Your average Breitling Navitimer will retail for anywhere between Euro 4500 - 6500, so roughly a little more than 10% of the going price.
Still, a lot of money. But I have spent happily much more on servicing old cars that have cost a lot less then my Breitling. I own several watches but the Breitling is still my favorite, and I wear it nearly every day.
I actually left the Breitling several months ago with a jeweler I know pretty well in my home country the Netherlands. During the service I was in contact with the jeweler and they also put me in touch with Breitling Nederland.
I wasn't even aware there was a "Breitling Nederland (Netherlands). They invited me to come and see their atelier next time I visited the Netherlands. Which I did last week. Last week Friday my wife and I set off at around 0900am to visit them. Our home is in a small village near the Hague. All my classic and other cars are in storage whilst we live abroad, but we keep a little Ford Fiesta ready, taxed, MOT-ed and insured for when we're in the Netherlands. To put things in perspective, I bought the Ford Fiesta 18 months ago for Euro 1200 and I have put about Euro 500 worth of repair and parts in it to date! Suddenly the Euro 630 for a Breitling full service once every ten years doesn't sound that bad. Lets not even start talking about the cost of storage for a few cars.
Anyway, we arrived around 10.00am at Breitling Nederland. They are based in Lijnden, just outside Amsterdam.
We were met by Nadine with whom I had mailed back and forth. Nadine, a young lady, as it turned out is a watch maker herself. She knew a tremendous amount about watches and she talked at length, very enthusiastically, about my watch and what they had done with it. Which, by the way, is a lot. She was joined by Amber who is in charge of customer relations.
We talked for a while, whilst enjoying some great coffee. In the Netherlands nothing happens without coffee being served. Be it in your private home or in a shop or at work. Breitling Nederland is part of a well known Dutch "family" company, Koster & Zonen. These days 4th/5th generation.
Sorry all in Dutch:
http://www.mkosterenzonen.nl
Your typical service means Breitling will take your watch apart, replace all seals, all the hands, take the actual mechanism apart, check everything for wear and tear, clean, polish, put everything back together again and run various time keeping checks. Breitling Nederland employs some 25 people and next to servicing watches they also handle all (warranty) repairs. Warranty repairs get priority, your typical service could take 4-5 weeks, depending on what needs doing.
The Netherlands still has one or two colleges who teach the "art" of watch making/repair. Next to that, Breitling will train their own watch makers further and certify them.
We were very impressed by the building and how it was lay-ed out. Roomy, airy and light with ample room and glass to see the watch makers at work.
Here is the main hall, obviously, when you work at Breitling you need to like watches and planes!
Me and my wife. I am a pilot, and I would love to fly this Connie some day! Well, at least I have the watch to go with it!
Watch maker hard at work! Look at the table, it is fully height adjustable with special support for the arms. The chair looked even more complicated with endless adjustments possible.
Another watch maker, equally concentrated
This contraption spins the watches around for days in all axes. The watch has to maintain time within very tight tolerances.
Each watch with all of its parts, components is tagged and kept in one of these boxes. At the end of the day, all the boxes are stored in the safes in the background.
Here is where the watches and the various parts get cleaned and dried. The room at the back, behind the glass is where the casings get polished.
The MD's office. I said it before, watches and planes!
Nadine and Amber took us on a tour around the whole atelier, explaining the whole process of servicing a watch, the training and certification on how to become a watch maker.
Afterwards, we had some more coffee and we got two bags full of some great "Breitling goodies".
All in all a very interesting and worthwhile experience. I'm really appreciative of the fact that Breitling invited us over to experience their atelier. I've always been a huge fan of Breitling, but this visit showed me in much more depth what Breitling really stands for.
And, yes I'm very likely to put the Breitling, and the other watches, up for regular service going forward.
Jeroen