Quote:
Originally Posted by NPV Fastag RFID for our WagonR
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Procuring and linking additional tag(s) to an existing tag account - ICICI Tags only
Received the tag this evening, sharing the entire experience with timeline, hope it helps others.
11 Jan ->I wasn't in a hurry to get the tag, so looked up the website, and decided to try the SMS option:
ITOLL(Space)PIN Code(Space)Name to 5676766
Sent the SMS and 30 minutes later, Received a SMS response that an executive will call within 2 working days.
12 Jan ->Phone call from ICICI Fastag department (Bommanahalli, Bangalore branch). The lady mentioned that if I'm in a hurry to get the tag, I can visit the branch, if not an executive will get in touch with me by Tuesday next week (Monday was a state government holiday).
16 Jan ->Phone call from ICICI Fastag executive. I explained that I already have an account (Customer ID) and a Fastag for the Dzire is linked to it and I was looking to get a tag now for the Wagon R. The executive mentioned that since this was the case, they would need fewer documents, payment can be transferred online via NEFT and documents could be sent via WhatsApp (this was a surprise for me!). He also mentioned that he will deliver the tag at my office by Friday the following week.
Within the next 5 minutes I received a message from the executive with these details:
- Documents Required
- Vehicle RC Copy
- Any 1 KYC Document (Driving License/Passport/Voter ID/Aadhaar Card)
- 1 Passport Size Photo
- Payment Details
- Rs.600 by NEFT (Joining Fee 200 + Refundable Deposit 200 + Minimum upload/tag Balance 200)
- Online NEFT Payment
- Beneficiary Name : ICICI ETC POOL
- Account Number : 0103SLELTCPC
- IFSC Code : ICIC0000103
- Account Type : Current
- Branch : RPC MUMBAI
Since I already had an existing Fastag account, only document I had to send was the Vehicle RC Copy, nothing else
16 Jan ->Transferred Rs.600 by NEFT from an ICICI account. But, here are couple things to keep in mind:
Though the beneficiary is an ICICI account,
when adding the payee, you have to select "Other bank account", not "Another ICICI account" !
IMPS will NOT work, use NEFT only! 17 Jan ->Received an SMS saying Fastag account #xyz has been activated
Logged in to my ICICI Fastag Account and I could see that under the Customer ID a new tag account has been added and the balance was showing up as Rs.600
18 Jan ->Received an SMS saying Tag #abc has been assigned to Fastag account #xyz
Logged in to my ICICI Fastag Account and I could see that the new tag account's balance was now Rs.205.3 and the Activity History showed that Tag issuance fee was Rs.194.70 (Fee Rs.165 + GST Rs.29.70) and tag refundable deposit was Rs.200
19 Jan ->Received a call from a Fastag executive (not the person I was dealing with) and he said he can deliver the tag at my office, but I will need to pay Rs.150 as "Delivery Charges". I wasn't informed about this earlier so asked him what the alterative was and he said it will be couriered. I was fine with this, so he said he will send it by DTDC courier.
Received a call later from the executive whom I was dealing with and he said he was unwell so he will deliver the tag the next day. I told him I'd asked his colleage to courier it over to me. Now he told me that the Delivery charge will be waived since he had not come over to collect the application and documents physically!
20 Jan ->Received a call from the executive if he can deliver the tag at my office. It was saturday and I wasn't at office, so he said he will have it couriered via DTDC. My past experience with DTDC wasn't good, so I asked him to send me the Tracking # for any follow ups
22 Jan ->Spoke to the executive again and he said the tag has been sent via DTDC, he was surprised I still hadn't received it. Asked him for the Tracking #, he said he will send it but no response
23 Jan ->Status Quo. Called the executive and he suggested I speak to the Team Leader and he shared his phone #.
Called the Team Leader and he said he will try to find out the status of the package and Tracking #.
The local DTDC outlet was walking distance from my home, so headed there and checked around 5:30pm and they said there was no package for me. But they asked for my contact number and promised to call if they receive a package for me from ICICI Fastag.
Around 6:30pm, I received the Tracking # by SMS from the Team Lead. When I checked status online, status showed as "Successfully Delivered" and destination pincode was Whitefield!
Called him back and told him that the Tracking # is likely incorrect, so he said he will check and revert in an hour
7pm, the DTDC guy calls me saying he just received my package, so I walked up and collected it. Surpise - the Tracking # was the same that the Team Lead had sent me earlier.
The DTDC guys said that their hub is in Whitefield whcih is why destination pincode was Whitefield, but when I pointed out that status was "Successfully Delivered" on 22 Jan, he said it happens sometimes!
To give him the benefit of doubt, that could be the status of the delivery at their hub. However, I do not yet see an additional update saying it was delivered today to the customer (me).
Anyways, All's well that ends well - Took about 12 days to get the tag.