Booking to Delivery:
- Booked the car on June 24 (Wednesday) at Fortune, Nerul. Salesguy says RTO issue still needs to be solved. Expects it to be done in 7 days and delivery in 10 days.
- Get down to finding finance.
- June 27, Saturday: Finance with Kotak is almost done. Kotak says Wasan is offering ready delivery. I am foxed. Call Fortune and before I can talk about Wasan, salesguy asks me about my finance situation. He says car is ready for delivery and we are waiting for you to finish your finance deal.
- June 28, Sunday: I call Kotak guy to my house at 9.30 in the morning. Documentation is done but it's a Sunday so I have to wait.
- June 29, Monday: Kotak guy calls at 12 mid-day. Tells me finance is through and he will try and fax the approval letter by evening to Fortune. Somehow that doesn't get done.
- June 30, Tuesday: I pay my down payment. Salesguy says delivery on saturday. I tell him make it Friday as it's my day off. He says he will try. 4pm I get a call from the car finance guy telling me the loan approval letter is faxed. Cheque will reach dealer tomorrow. I call dealer asking him if the letter is recieved. He confirms. Does a volte face. Now says, RTO issue is pending and car should take another 10 days! I remind him of his statement a day back. He smartly says, we are ready to give the car but RTO problem is causing delays. It's not our fault.
- July 2, Thursday: I call the dealer and am told that RTO approval is expected by tomorrow or Monday.
- July 6,Monday 2pm: I call dealer. RTO approval expected today he says. Tata guys are at the RTO office dealing with this problem and he says I will call you by 4pm when I have confirmed news.
4.30 No call. I call. No response.
July 7, Tuesday 12pm: I call dealer. RTO still pending he says. I blast out telling him that he mislead me. Salesguy says Tata guys are at my dealership, if you want I will put them on line with you. I refuse asking him why I should talk to them or anyone. He says today or tomorrow the RTO approval will come through as Tata guys are going to be at the RTO office. I tell him that Tata guys have been sitting at the RTO office since June 24. Another arguement ends.
July 8, 11am: I call Fiat's Mumbai office at Chembur. A friend of mine gives me the Fiat officers direct number. I call him and am told that I am talking to Linea product manager. I ask him RTO issue. He says Fiat is aware of it and are working hard to get the approval. I tell him the whole story of the dealer. He apologises for the dealer's misleading talk and says that the approval will come on July 10. If the dealer is giving a date before July 10, then he is sorry about his dealer's attitude. Takes down my number and dealers details. Say's he will forward my case to the Punto product manager.
- July 10, 5pm: Dealer calls me and tells me registeration is done. Bang on the date Fiat told me it would be done. But, he wants my thumb impression. I tell him I'll be at his dealership tomorrow.
- July 11, 11am: I reach the dealership. The sales manager that was my salesguy is missing. Someone else takes care of me. Useless place! I give them my thumb impression. Check out the car. The detailers are going to start their work. I ask them and get a confirmation that registeration is done and car is ready for delivery even today! I call my salesguy and ask him why the delivery is scheduled on Monday. He says it's because half of his dealership is closed on Sundays. I tell him that the other half is open so what's the problem? He say's accounts is closed. I tell him I will pay the balance amount right now and he can keep the paperwork complete. Then he tells me that his day off is on Sunday's. I tell him I don't need you to come. Let someone else do the delivery. He agrees.
- July 12, 11am: I sms him and he confirms the car is ready for delivery. I message him back that I'll be there at 1.30pm to pick up the car.
- July 12, 1.30pm: Me and fellow member Sanjeev reach the dealership. Detailer is at work polishing the car. We spend a long time with the car pointing out small areas to be cleaned. Job done we finish the paperwork and I am ready to drive out with my Punto.
Last edited by amit : 12th July 2009 at 23:21.
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