Hi Everyone,
I have been using the Blackberry Bold 9000 for the last 2+ years and the ringer started having some problems recently.
I was considering purchasing a new phone in case the Blackberry were to go "kaput", which was when I suddenly became interested in the iPhone.
This was when I realized the IPhone 4 is not available in India unless you go for a carrier & jail broken phone which I was least interested.
I then came across an advertisement in the bangalore craiglist where someone wanted to sell an Iphone 3G at about 12K. This was about 8 months old.
I met this person and examined the phone. It looked quite okay, well handled and an Airtel locked phone - which is what I wanted. However, it was jail broken. I went ahead and purchased the phone with an intention of restoring the IOS so that the phone becomes factory default.
I paid a visit to the Apple authorized service center - Imagine, Forum, Bangalore to have the phone checked.
The first thing they told me was that there is a problem detected as "LSI Trigger", where an indicator which turned positive probably due to some water contact. However, they told me the phone is working fine.
I asked them how I may restore the Phone with a legitimate IOS, without any jailbreak and again, the engineer told me I may simply connect the phone to itunes and click on the "restore" button, and everything would be a breeze.
This is what I did but the result was the phone turning into a brick!
. I tried thrice to load the IOS but kept on getting error 1015. The phone remained in recovery mode.
I rushed to imagine, where the engineer attempted a restore but failed. They accepted the iphone for repair. Having checked the serial number, I was told the warranty is valid till the end of april 2011. Glad I was indeed.
The sad news came the following day. Apple told me they detected an LSI trigger, which cannot be covered under warranty. According to them, this is the reason for the phone not getting out of recovery mode. I asked them how these may be related but they had no explanation and simply insisted on the same.
I went ahead and questioned on why their engineer told me the phone was okay, the very same morning. Infact, his diagnostic report clearly read the phone to be working fine! What "imagine" did was to defend their engineer and told me I may go for a trade-in for a new Iphone 3G for 10K.
I had no option but to pay this amount ant get this replacement.
Sadly enough, when I escalated this matter to apple, they mentioned this to be a dispute between myself and Imagine and they cannot help. The moment they heard "LSI Trigger" they simply concluded this is the problem. I was further told Jail breaking voids warranty.
Surprisingly, the engineer at Imagine never told me these! Had he told me this during the diagnostics, I would have returned the phone!
This is clearly the fault of the Imagine showroom engineer, his lack of knowledge and communications which lead me to the inconvenience.
I did spend some time reading about jail breaking which was when I realized this is a unidirectional process. Reversing a jailbreak may/may not be a success. I also came across several sites giving instructions on how to recover from error 1015, but in all these sites, the phone will always remain jailbroken!
People jail break phones so that they can install the carrier break software so that they can use the iphones they purchased in US with the Indian carriers. I have to warn everybody that this is very risky as it voids warranty and cannot be reversed. Further, you never know what the jail break software is capable of doing. Somebody may be able to use your phone to spy on your calls/mails or personal info. Installing pirated/third-party software through cydia may also be risky.
Apple iPhones sold in other countries enables the user to purchase the apple care contracts, which provides service eligibility after the warranty period. Unfortunately, Apple India does not sell them for Iphones in India.
I feel strange. What kind of business is Apple doing? Is it that Apple products should only be owned by a selected or privileged few? Apple bundles iPhone with carriers, in the US, because of the special offers. There are no such offers in India, but still Apple sells Iphones in India only through service providers - Why?
Further, with an iphone, you can only choose the wallpapers/ringtones from what's been provided by apple!
I feel some competitor should bring an equally good phone to the market to teach apple a lesson. Only then their monopoly would break!
Please share your views.