A very happy Holi to all. Will try to keep thing really short: due to lack of time I was unable to post this earlier, but I took delivery of my Oceanic Blue Punto 1.2 Dynamic on the 29th of Feb. Yes an unique date indeed. I booked the car sometime in the middle of January from Fiat Caffe Janpath. I was initially informed of a 2 week waiting, but unfortunately it got delayed several times, but I was really in no hurry. My Sales Advisor was Clinton Myers, a very supportive and reasonably informed person. He patiently demoed the Punto and the Linea in the FiatCaffe, offered me and my family really good coffee, I sealed the deal and walked out a happy man. The choice of Fiat was natural: (I had grown up on Fiats that my dad owned) and ALL my family members wanted the Punto, a rather unique case of unanimity these days.
For the price part: Not much discounts then, I had initially opted for self arranged finance and insurance.
A few days later, Clinton called me up and offered a bundled Insurance and warranty package for an attractive sum, and at that point of time, my OTR came to just above 5.5L Ghaziabad registration. And I asked them to go ahead. Nothing much included: floor mats, mud flaps, a temple, tissues and perfume. (I later realised, I forgot to collect the temple, the tissues and perfume! Need to take it when I visit Noida)
I was also informed of 10 more days delay, on the same day! Smooth move by Oberoi Cars/Fiat caffe.I was still in no hurry.
My loan was approved and in place, ready to be disbursed, on 21st Jan...and I was cautioned by the agent that the sanction validity was 30 days. I did not pay heed.
On the first week of Feb, I am again called up by Clinton, who gives me my VIN: It ends with ALZ, so there is no doubt at all that it is a Jan model. And he lets me know that due to some paint shop line problem, there would be another few days delay.
Finally on 17th, Clinton gives me a tracking number and a website, for me to track the vehicle, which shows that the vehicle has finally left the plant, for Delhi. I was overjoyed : the vehicle reached on 23rd, and once again, Clinton gives me a call asking me to do a PRI: this was really good. He was with me during the inspection. I had gone with the checklist, and a friend with very sharp eyes. We could not spot a single problem anywhere. He had made it a point to get the car delivered at the Noida showroom, and the ODO read H13. He once again demoed the new car to our satisfaction.
Now the problem begins: My approved and sanctioned loan has expired. I call up the agent again, and it seems I need to resubmit a few documents for re-approval. So it is all done and the wait begins. In the meanwhile, I have paid the rest of my margin money. Finally, (there was a weekend in between) I receive a sms confirming disbursal. But even after 3 hours, Clinton says they have not received the money! After a lot many phone calls and record checks, we found out that the money got transferred to some other account of Oberoi Cars, normally for TATA deals. The bank had that a/c number as default in their system and executed the RTGS. So on 29th morning, I signed on the Form 20 with the pencil print of the chassis number on it and Clinton promised delivery at 6PM. (I know, it is evening, but the car had not moved and I checked again)
I reached at 6 with 2 of my friends, the car was there, with the ribbons and Flowers and all. Clinton arrived a few minutes later: he had to drive all the way from Fiat Caffe. He again did a final PDI in front of us. The Oberoi officials took a photograph, handed me a box of chocolates, and I signed the gatepass and drove off.
Overall, excepting the delays, I had a satisfactory experience with Fiat/Oberoi. My contact there, Mr.Clinton Myers, had been very supportive and proactive. I only hope this continues as the ownership matures and I need service. Before leaving, the CRO of Oberoi motors, handed me a letter of thanks from Oberoi, on having chosen them and detailing service, support and relationship issues. The CRO lady herself was present during the delivery and she gave her visiting card as well.
(This is not an endorsement: I work for an MNC designing silicon chips LOL)
I have already run 260 kms on the car: mixed expressway and Noida/Ghaziabad roads: Last FE recorded yesterday over a 55km trip: 16.7kmpl no AC. Roads were somewhat empty yesterday. The day before, was 13.7kmpl with heavy traffic, no ac, 4 people in the car. I will post photos and initial ownership reviews later on. There are niggles.
Before I say good bye, a few questions : as on date I have only retail invoice, a debit note, an insurance bill sort of as the documents. Should I be receiving anything else? I was told the Sales certificate and RC will arrive few days later.