Re: Passport Renewal Procedure An update from my side: I reached the regional passport office on SB Road, Pune at approximately 7.40 am this morning. Parking in the premises is fairly organised and costs 10/- per hour. I took my place in the queue that had already formed outside the main office and estimated my number to be around 50.
The office opened shortly after 10 am by which time there were at least 150 people in the queue (and building up). It took hardly any time for the preliminary check (all he does is assign you a counter number based on whether your application is for minor, reissual, govt servant etc.) I got counter number 4 and was about tenth in queue.
It took just over an hour for my turn to come. Handed over the papers to the official but he was in a foul temper (read on...) and threw them back at me asking me to make "sets". I had to borrow a stapler and make the sets as he wanted, which took about 10 minutes more. Finally at 11.40, almost exactly 4 hours after I pulled in, I walked out of the RPO clutching my precious receipt.
Some "best practices" to help hapless Punekars seeking to issue/reissue a passport (this should be put on the RPO website- will save everyone's time!) - Reach as early as possible. 6 am will guarantee you an early spot in the queue. Just remember that the counters will only open at 10 am and there are NO facilities of any kind in or around the RPO.
- Carry a small bottle of water, a rain jacket, some light snacks etc. I'd just had a banana in the morning and was starving by the time I was done. Thankfully it was sunny today or I would have also been soaked (along with the precious documents!)
- Do NOT carry a backpack. The guards allow ladies' handbags and plastic bags. They told me about it when I was almost in, so with my heart in mouth, had to hang the $80 Fargus knapsack on a tree branch and pray that I'd garnered enough good karma upstairs! (thankfully it appears I do)
- On to the all-important "sets": there are 3. The first is the Passport Form 1. If it is for minor, staple the Annexure H at the back of it. The second set is one of the personal details forms (used for police verification mostly) plus all the xerox copies of documents you are attaching with your application. The third set is identical to this, using the second PP details form and the second set of xerox copies.
- Verification of original documents happens at the same counter once they have accepted your application form. Keep the originals handy, preferably in a separate envelope. Remember to put them back immediately after they return it.
- Payment is the last step. Keep exact change as far as possible. Pune RPO accepts cash. Take the precious receipt, sign and return the counterfoil and keep the recipt carefully in your wallet. You can check the status online using the file number printed on that receipt. It will be updated as early as the next working day. The link is Passport Application Status
- Do NOT try to lie to the officials- they will smell it a mile away. The lady in front of me was applying for a minor passport for her nephew while the tyke's parents were themselves at the next counter applying for their own passports. He caught her out in a mismatched signature and then demanded to see the real mother and gave her a dressing down she won't forget! "Tumchyaach mulache naa passport..? Yaayla kaay..?" (This is YOUR kid's passport, right? Can't you come yourself?")
- Do NOT upset the officials in any way- it ruins everyone's day. Case above- I was next and got blown up at for no reason. He was nice enough to "make" the sets for the lady behind me
 - Queue is sacrosanct. You won't believe HOW many people try to pull that old "ek hi signature chahiye" or "mein pehlay aaya thaa" trick. Thankfully, we had a consumer activist type in our midst who ensured order outside. Once inside, you need to watch out for these leeches and put tyhem firmly in place.
- Do NOT take minor children to the RPO. There were a few around and I was feeling sorry for them (and their parents). One parent is enough, as long as Annexure H is duly signed by both and copies/originals of both passports are available.
- Each and every xerox copy needs to be signed by the submitter. In my child's case I got my wife to sign all the documents as well (just in case).
- Keep a calm head. Chat up people, be considerate, offer seats to older people, etc. and you will find that the experience of waiting will be significantly pleasanter. Ironically, the processing time is minimal (about 10 minutes per applicant from my observation). So long as you find a way to kill time when waiting outside, you should be fine (I had a couple of work calls to take and then was on office communicator and BB messenger, so it didn't feel that long. Plus was chatting with a guy from Zensar who was next in line.)
Hope this helps. PM me for anything specific you think I've missed.
Last edited by noopster : 29th July 2011 at 14:20.
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