![]() | #2551 |
BHPian ![]() Join Date: Aug 2017 Location: Bangalore
Posts: 63
Thanked: 176 Times
| ![]() I have made a few trips after I purchased FASTag from PayTM last month. My first experience was a disaster. Toll operator at the Devanahalli toll, Bangalore told me FASTag was not working and asked me to pay by cash. Few minutes after crossing the toll I got a message that the money was deducted from my PayTM wallet as well. I filed a claim immediately but 30-35 days and several follow-ups later I still haven't got a refund. After the initial bad experience I was sceptical about it, but after a trip to Horsley hills and Pondicherry and several trips to the KIA airport, I'm happy to report that I'm very pleased with it. All tolls that I have been to have a FASTag lane and time spent on toll plazas has drastically reduced. Two points of improvement - 1) Refunds/Claims and support(This could be PayTM specific). 2) Implementation - Non FASTag vehicles should not be allowed in FASTag lane. This is plain annoying. |
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![]() | #2552 |
BHPian ![]() | ![]() Been using Equitas Fastag. Did the trip to Blr-Hassan. It was smooth. Except, there was manual barricades for Lane 1 dedicated to Fastag. Good experience so far. |
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![]() | #2553 |
BHPian ![]() Join Date: Nov 2006 Location: Pune,Delhi
Posts: 165
Thanked: 135 Times
| ![]() Completed a Delhi - Uttarakhand trip last weekend, paid 4 tolls using Fastag overall. Of these only 2 were registered and money deducted from Paytm wallet, wonder what happened to the other 2. Also the Fastag lane equipment was in super bad shape, each time the toll booth attendant brought a handheld device to scan the tag! |
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![]() | #2554 |
BHPian ![]() Join Date: Apr 2018 Location: Bengaluru
Posts: 88
Thanked: 158 Times
| ![]() FasTag experience is getting horrific day by day. This Saturday I had worst experience while driving from Bengaluru to Shimoga via Hiriyur through Bengaluru Pune Highway. In almost every toll booth FastTag line was way bigger than the usual one non FastTag one. Having enough money in FastTag account I had to enter this long FastTag lane fearing double payment at random hybrid lanes. To the height of inconvenience, I had to wait for around 10 mins for my turn to show up at the toll booth. I seriously doubt truck drivers flooding the FasTag lane really have the tag. At one moment out of frustration I stepped down of the car to see a truck driver near the booth paying by cash!! ![]() What frustrates more is there is no direct and easy way where we can complain about the system. While returning through the same booth, scanner showed my tag as blacklisted even after having sufficient money. I had to pay the full toll by cash then resulting in the loss for me. (If at all I would have taken 2 way ticket by paying in cash in the morning it would have saved me few bucks.) I am planning to disable the FastTag after this inconvenient experience. |
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![]() | #2555 | ||
Distinguished - BHPian ![]() ![]() Join Date: Jul 2011 Location: Bangalore
Posts: 3,408
Thanked: 10,296 Times
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In my opinion Fastag'd truck traffic is increasing rapidly at tolls and its high time NHAI implements multiple dedicated Fastag lanes. | ||
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![]() | #2556 | |
Distinguished - BHPian ![]() ![]() | ![]() Quote:
During the return journey, i went to the shortest lane and passed it without any hassles. So i guess slowly but surely all lanes in all tolls will be fast tag enabled. Also now that all new vehicles now come with a fasttag, people will also start using it more and it'll help this cause. Even i faced this issue to an extent. The display showed the message "invalid tag!". However it was scanned properly and amount deducted accordingly from the tag Last edited by hemanth.anand : 7th May 2018 at 19:46. | |
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![]() | #2557 | ||
BHPian ![]() Join Date: Apr 2018 Location: Bengaluru
Posts: 88
Thanked: 158 Times
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![]() Last edited by bblost : 7th May 2018 at 20:27. Reason: back 2 back | ||
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![]() | #2558 | ||||
Distinguished - BHPian ![]() ![]() Join Date: Jul 2011 Location: Bangalore
Posts: 3,408
Thanked: 10,296 Times
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For people with some patience, this will work. For people who still think that Fastag will help to "Zip through", they will be frustrated. For me, Fastag is more of cashless payment and nothing beyond that. To a certain extent, this helps to avoid the disappointment. ![]() Quote:
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![]() http://www.team-bhp.com/forum/street...ml#post4379288 | ||||
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![]() | #2559 | |
Senior - BHPian ![]() Join Date: Jan 2010 Location: Electri-City
Posts: 2,280
Thanked: 2,062 Times
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I've had quite a few experiences of taking longer to clear a FASTag booth than cash lanes. This is quite pronounced at odd hours - the worst kind was at Walayar, Palakkad. They made me reverse and drive up slowly 3 times at 3 o'clock in the morning. I had made up my mind to park the car in the lane, walk up to their office and make an entry in the complaint book if the third attempt too had not worked. | |
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![]() | #2560 | ||
BHPian ![]() Join Date: Apr 2018 Location: Bengaluru
Posts: 88
Thanked: 158 Times
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![]() If it's all about cashless payment we could have used PayTm payment at the regular lane itself. Mod Note: Please use the EDIT or MULTI-QUOTE buttons instead of typing one post after another on the SAME THREAD! To know how to multi-quote, click here. Last edited by Rudra Sen : 8th May 2018 at 14:18. | ||
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![]() | #2561 | |
BHPian ![]() Join Date: Apr 2018 Location: Pune
Posts: 172
Thanked: 419 Times
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Cashback is provided by NHAI, not by fastag providers like PayTM. They have reduced cashback from 7.5% to 5% effectively from April 1, 2018 | |
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![]() | #2562 |
BHPian ![]() | ![]() I recently purchased one from Paytm. The site showed delivery time of 15-20 days but when tweeted, a person from Paytm called up, delivered and activated a tag next day and linked it to my Paytm wallet. I'll be using it tomorrow for the first time on my journey to Jaipur from Delhi. The buying experience was extremely smooth. |
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![]() | #2563 |
BHPian | ![]() Saw plenty of FASTag lanes on the Kolhapur to Pune stretch of the highway. Seemed like it wasn't really effective as a time saver. Don't think the idea has come of age yet. The issue isn't that the technology doesn't work. It's just that user behaviour is yet to mature. Most trucks and cars happily block the lane. People see a toll booth appear in the distance, and it's like a bunch of panicked rats scurrying towards the nearest hole. No cheese on the other end, though... |
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![]() | #2564 |
BHPian Join Date: Oct 2008 Location: Bangalore
Posts: 191
Thanked: 184 Times
| ![]() Customer support does not seem to be the best department with ICICI Fastag. I had to change the windscreen of my car. I raised a ticket by calling ICICI FasTag helpdesk on 17th April. Since then the request is under process. Tried calling their toll free number couple of times, every time the response was that it is under process and is stuck with their sales department. I could also hear in the background another customer asking status of replacement tag, this seems to be an issue. This time also helpdesk said 48 hours for response, fingers crossed. They were not able to commit anything on when the tag would actually be replaced. |
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![]() | #2565 | |
Senior - BHPian ![]() | ![]() Quote:
Last edited by sdp1975 : 8th May 2018 at 17:22. | |
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