Team-BHP > Street Experiences


Reply
 
Thread Tools Search this Thread
Old 4th May 2018, 16:13   #2551
BHPian
 
Paradiddle's Avatar
 
Join Date: Aug 2017
Location: Bangalore
Posts: 63
Thanked: 174 Times
Default Re: FASTag: All you need to know about procuring & using it!

I have made a few trips after I purchased FASTag from PayTM last month.

My first experience was a disaster. Toll operator at the Devanahalli toll, Bangalore told me FASTag was not working and asked me to pay by cash. Few minutes after crossing the toll I got a message that the money was deducted from my PayTM wallet as well.
I filed a claim immediately but 30-35 days and several follow-ups later I still haven't got a refund.

After the initial bad experience I was sceptical about it, but after a trip to Horsley hills and Pondicherry and several trips to the KIA airport, I'm happy to report that I'm very pleased with it. All tolls that I have been to have a FASTag lane and time spent on toll plazas has drastically reduced.


Two points of improvement -
1) Refunds/Claims and support(This could be PayTM specific).
2) Implementation - Non FASTag vehicles should not be allowed in FASTag lane. This is plain annoying.
Paradiddle is offline  
Old 4th May 2018, 16:29   #2552
BHPian
 
blackstallion76's Avatar
 
Join Date: May 2008
Location: Bangalore
Posts: 302
Thanked: 24 Times
Default Re: FASTag: All you need to know about procuring & using it!

Been using Equitas Fastag. Did the trip to Blr-Hassan. It was smooth. Except, there was manual barricades for Lane 1 dedicated to Fastag. Good experience so far.
blackstallion76 is offline  
Old 4th May 2018, 16:58   #2553
BHPian
 
DuHasstMich's Avatar
 
Join Date: Nov 2006
Location: Pune,Delhi
Posts: 164
Thanked: 128 Times
Default Re: FASTag: All you need to know about procuring & using it!

Completed a Delhi - Uttarakhand trip last weekend, paid 4 tolls using Fastag overall. Of these only 2 were registered and money deducted from Paytm wallet, wonder what happened to the other 2.
Also the Fastag lane equipment was in super bad shape, each time the toll booth attendant brought a handheld device to scan the tag!
DuHasstMich is offline  
Old 7th May 2018, 18:22   #2554
BHPian
 
ThilakNex's Avatar
 
Join Date: Apr 2018
Location: Bengaluru
Posts: 88
Thanked: 157 Times
Default Re: FASTag: All you need to know about procuring & using it!

FasTag experience is getting horrific day by day.
This Saturday I had worst experience while driving from Bengaluru to Shimoga via Hiriyur through Bengaluru Pune Highway. In almost every toll booth FastTag line was way bigger than the usual one non FastTag one.
Having enough money in FastTag account I had to enter this long FastTag lane fearing double payment at random hybrid lanes. To the height of inconvenience, I had to wait for around 10 mins for my turn to show up at the toll booth. I seriously doubt truck drivers flooding the FasTag lane really have the tag. At one moment out of frustration I stepped down of the car to see a truck driver near the booth paying by cash!! The guard who was supposed to be checking the vehicles for tag before allowing them into the lane was busy chatting with one of the truck drivers near the booth itself. When asked about this inconvenience these guys nicely say talk to the manager. And this same experience continued for next 2 toll booths too.
What frustrates more is there is no direct and easy way where we can complain about the system.
While returning through the same booth, scanner showed my tag as blacklisted even after having sufficient money. I had to pay the full toll by cash then resulting in the loss for me. (If at all I would have taken 2 way ticket by paying in cash in the morning it would have saved me few bucks.)
I am planning to disable the FastTag after this inconvenient experience.
ThilakNex is offline   (2) Thanks
Old 7th May 2018, 19:31   #2555
Distinguished - BHPian
 
arun_josie's Avatar
 
Join Date: Jul 2011
Location: Bangalore
Posts: 3,162
Thanked: 8,668 Times
Default Re: FASTag: All you need to know about procuring & using it!

Quote:
Originally Posted by ThilakNex View Post
I seriously doubt truck drivers flooding the FasTag lane really have the tag. At one moment out of frustration I stepped down of the car to see a truck driver near the booth paying by cash!!
Quote:
Originally Posted by ThilakNex View Post
While returning through the same booth, scanner showed my tag as blacklisted even after having sufficient money. I had to pay the full toll by cash then resulting in the loss for me.
May be the truck driver faced the same issue as you and hence had to pay in cash.

In my opinion Fastag'd truck traffic is increasing rapidly at tolls and its high time NHAI implements multiple dedicated Fastag lanes.
arun_josie is offline   (3) Thanks
Old 7th May 2018, 19:44   #2556
Distinguished - BHPian
 
hemanth.anand's Avatar
 
Join Date: Jan 2010
Location: Bengaluru
Posts: 2,998
Thanked: 11,267 Times
Default Re: FASTag: All you need to know about procuring & using it!

Quote:
Originally Posted by arun_josie View Post
In my opinion Fastag'd truck traffic is increasing rapidly at tolls and its high time NHAI implements multiple dedicated Fastag lanes.
In my recent trip towards salem, I saw that in the Attibele toll, all lanes were fast tag enabled. During the onward journey, i didn't know and waited in the lane with that overhead fastag board. Later on all toll booths, i saw this board stating "all lanes are fast tag enabled".
During the return journey, i went to the shortest lane and passed it without any hassles.

So i guess slowly but surely all lanes in all tolls will be fast tag enabled. Also now that all new vehicles now come with a fasttag, people will also start using it more and it'll help this cause.

Quote:
Originally Posted by ThilakNex View Post
...
While returning through the same booth, scanner showed my tag as blacklisted even after having sufficient money. I had to pay the full toll by cash then resulting in the loss for me.
Even i faced this issue to an extent. The display showed the message "invalid tag!". However it was scanned properly and amount deducted accordingly from the tag

Last edited by hemanth.anand : 7th May 2018 at 19:46.
hemanth.anand is offline   (1) Thanks
Old 7th May 2018, 20:16   #2557
BHPian
 
ThilakNex's Avatar
 
Join Date: Apr 2018
Location: Bengaluru
Posts: 88
Thanked: 157 Times
Default

Quote:
Originally Posted by arun_josie View Post
May be the truck driver faced the same issue as you and hence had to pay in cash.
I agree. Even I tried to fit into his shoes. What really irritated me was the time taken by them to pay the cash and the slothy attitude of those drivers towards others waiting in the lane. He took nearly 10 mins to shell out the money. You know how it feels when non-Fastag'd vehicles move swiftly in the other lane while you are waiting between the trucks like a fool

Quote:
Originally Posted by hemanth.anand View Post
Later on all toll booths, i saw this board stating "all lanes are fast tag enabled".
True, this is one more nuisance at some toll booths. You will never know in which toll booths fastag is enabled. It happened to me at one of the tolls where I entered non FasTag lane and paid the toll by cash to later know that amount was deducted from wallet too. And it's almost impossible to get your money back from Paytm fastag in such instances.

Last edited by bblost : 7th May 2018 at 20:27. Reason: back 2 back
ThilakNex is offline   (1) Thanks
Old 7th May 2018, 22:13   #2558
Distinguished - BHPian
 
arun_josie's Avatar
 
Join Date: Jul 2011
Location: Bangalore
Posts: 3,162
Thanked: 8,668 Times
Default Re: FASTag: All you need to know about procuring & using it!

Quote:
Originally Posted by hemanth.anand View Post
In my recent trip towards salem, I saw that in the Attibele toll, all lanes were fast tag enabled.
Yes, towards Salem, attibele has all lanes with Fastag. Krishnagiri and Thouppur has 3-4 lanes each including the dedicated lane with fastag. Again the issues here is, there is no proper board to indicate nor there are is any specific standard order to find these lanes easily. And when it is crowded you will still lookout for the dedicated lanes only.

For people with some patience, this will work. For people who still think that Fastag will help to "Zip through", they will be frustrated.

For me, Fastag is more of cashless payment and nothing beyond that. To a certain extent, this helps to avoid the disappointment.

Quote:
Originally Posted by hemanth.anand View Post
So i guess slowly but surely all lanes in all tolls will be fast tag enabled. Also now that all new vehicles now come with a fasttag, people will also start using it more and it'll help this cause.
This was supposed to have happened a year back but it didn't happen. Now they are looking at some app based payment as well, so there is no clear direction for Fastag

Quote:
Originally Posted by ThilakNex View Post
What really irritated me was the time taken by them to pay the cash and the slothy attitude of those drivers towards others waiting in the lane. He took nearly 10 mins to shell out the money.
Once when I was on the Hyderabad - Chennai highway, one of the toll had issues with Fastag. But still the truckers queued up in the Fastag lane and decided not to cross till the Fastag works. Basically for them the owner would have recharged their Fastag account leaving these drivers with less cash in hand. So, they will be very hesitant to pay in cash.

Quote:
Originally Posted by ThilakNex View Post
You know how it feels when non-Fastag'd vehicles move swiftly in the other lane while you are waiting between the trucks like a fool
You can check my experience here ,
http://www.team-bhp.com/forum/street...ml#post4379288
arun_josie is offline   (3) Thanks
Old 8th May 2018, 08:46   #2559
Senior - BHPian
 
silversteed's Avatar
 
Join Date: Jan 2010
Location: Electri-City
Posts: 2,246
Thanked: 1,985 Times
Default Re: FASTag: All you need to know about procuring & using it!

Quote:
Originally Posted by arun_josie View Post
... For people who still think that Fastag will help to "Zip through", they will be frustrated.

For me, Fastag is more of cashless payment and nothing beyond that.
Summed it up pretty well. It got to be seen for how long the cashback and free recharge using UPI offers would stay. At some point the investors will want their returns and then this will also go the Ola & Uber way of passing on all expenses to the customer after they have a sizeable market penetration.

I've had quite a few experiences of taking longer to clear a FASTag booth than cash lanes. This is quite pronounced at odd hours - the worst kind was at Walayar, Palakkad. They made me reverse and drive up slowly 3 times at 3 o'clock in the morning. I had made up my mind to park the car in the lane, walk up to their office and make an entry in the complaint book if the third attempt too had not worked.
silversteed is offline  
Old 8th May 2018, 14:02   #2560
BHPian
 
ThilakNex's Avatar
 
Join Date: Apr 2018
Location: Bengaluru
Posts: 88
Thanked: 157 Times
Default

Quote:
Originally Posted by arun_josie View Post

You can check my experience here ,
http://www.team-bhp.com/forum/street...ml#post4379288
Mine was no lesser than this Was able to spot one or two unfortunate cars like mine tucked between trucks in the lane

Quote:
Originally Posted by arun_josie View Post

For people with some patience, this will work. For people who still think that Fastag will help to "Zip through", they will be frustrated.

For me, Fastag is more of cashless payment and nothing beyond that. To a certain extent, this helps to avoid the disappointment.
But isn't the whole idea of Fastag is to "Zip through" the lane and lessen the time spent at toll gates?

If it's all about cashless payment we could have used PayTm payment at the regular lane itself.

Mod Note: Please use the EDIT or MULTI-QUOTE buttons instead of typing one post after another on the SAME THREAD!

To know how to multi-quote, click here.

Last edited by Rudra Sen : 8th May 2018 at 14:18.
ThilakNex is offline  
Old 8th May 2018, 15:09   #2561
BHPian
 
Who_are_you's Avatar
 
Join Date: Apr 2018
Location: Pune
Posts: 172
Thanked: 412 Times
Default Re: FASTag: All you need to know about procuring & using it!

Quote:
Originally Posted by silversteed View Post
Summed it up pretty well. It got to be seen for how long the cashback and free recharge using UPI offers would stay.
==========
I had made up my mind to park the car in the lane, walk up to their office and make an entry in the complaint book if the third attempt too had not worked.

Cashback is provided by NHAI, not by fastag providers like PayTM. They have reduced cashback from 7.5% to 5% effectively from April 1, 2018
Who_are_you is offline  
Old 8th May 2018, 16:45   #2562
BHPian
 
Nonstop-driver's Avatar
 
Join Date: Jun 2011
Location: Noida
Posts: 615
Thanked: 660 Times
Default Re: FASTag: All you need to know about procuring & using it!

I recently purchased one from Paytm. The site showed delivery time of 15-20 days but when tweeted, a person from Paytm called up, delivered and activated a tag next day and linked it to my Paytm wallet. I'll be using it tomorrow for the first time on my journey to Jaipur from Delhi. The buying experience was extremely smooth.
Nonstop-driver is offline  
Old 8th May 2018, 16:50   #2563
BHPian
 
Join Date: May 2017
Location: Mumbai
Posts: 128
Thanked: 700 Times
Default Re: FASTag: All you need to know about procuring & using it!

Saw plenty of FASTag lanes on the Kolhapur to Pune stretch of the highway. Seemed like it wasn't really effective as a time saver. Don't think the idea has come of age yet. The issue isn't that the technology doesn't work. It's just that user behaviour is yet to mature. Most trucks and cars happily block the lane. People see a toll booth appear in the distance, and it's like a bunch of panicked rats scurrying towards the nearest hole. No cheese on the other end, though...
VivOverland is offline   (1) Thanks
Old 8th May 2018, 17:04   #2564
BHPian
 
Join Date: Oct 2008
Location: Bangalore
Posts: 186
Thanked: 178 Times
Default Getting a replacement Tag from ICICI FastTag

Customer support does not seem to be the best department with ICICI Fastag. I had to change the windscreen of my car. I raised a ticket by calling ICICI FasTag helpdesk on 17th April. Since then the request is under process. Tried calling their toll free number couple of times, every time the response was that it is under process and is stuck with their sales department. I could also hear in the background another customer asking status of replacement tag, this seems to be an issue.

This time also helpdesk said 48 hours for response, fingers crossed. They were not able to commit anything on when the tag would actually be replaced.
RSimonS is offline  
Old 8th May 2018, 17:21   #2565
Senior - BHPian
 
sdp1975's Avatar
 
Join Date: Aug 2009
Location: Bangalore
Posts: 1,682
Thanked: 1,103 Times
Default Re: Getting a replacement Tag from ICICI FastTag

Quote:
Originally Posted by RSimonS View Post
Customer support does not seem to be the best department with ICICI Fastag. I had to change the windscreen of my car. I raised a ticket by calling ICICI FasTag helpdesk on 17th April. Since then the request is under process. Tried calling their toll free number couple of times, every time the response was that it is under process and is stuck with their sales department. I could also hear in the background another customer asking status of replacement tag, this seems to be an issue.

This time also helpdesk said 48 hours for response, fingers crossed. They were not able to commit anything on when the tag would actually be replaced.
I got my ICICI fastag changed yesterday after my windshield replacement. Visited the ICICI Bomanahalli branch and it was a 10 minute affair. Told them my windshield had changed and they noted my car number and issued a new tag promptly and took the old one. I think it's better to visit their office and get it changed.

Last edited by sdp1975 : 8th May 2018 at 17:22.
sdp1975 is offline   (1) Thanks
Reply

Most Viewed
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Copyright 2000 - 2021, Team-BHP.com
Proudly powered by E2E Networks