re: Honda Civic : Maintenance, Service Costs and Must dos Gave cousin's civic for service on 28th March for 60k service at ring road Honda. The OD had 65k on the clock, 11k since last service. Although, we were to get the service done at 15k kms, due to some AC issues and other service needs, gave the car in early. The service Adviser was Rizwan, Asked for Tarun (who helped at the time of engine mount, nice guy) but he was on leave.
Problems reported:-
1. Compressor tripping frequently in bumper to bumper traffic, and on traffic lights. When the car is on move no issues with the cooling.
The engine temperature was noted to be fine and it wasnt increasing in bumper to bumper traffic. Radiator, condenser fans were working fine. Coolant was also in good nick.
In btw, on 3 previous trips to Ring Road Honda where our driver went to the ASC with the car, the problem was noted to be with leaked cooling coil, kaput compresser and low gas.
Gas was checked in front of me and it was fine, cooling coil cannot be leak as the gas was last filled in november would have leaked by now if there was an issue with cooling coil. Compressor works fine in moving car so it can probably be the clutch (when you hear the tuk tuk noise of compressor switching on and off, thats the clutch) of the compressor but not the entire compressor itself.
Before all this, codes were checked in ECU but no issues were found.
Last but not the least it could be the dirty condenser but then I got it cleaned a day before going to ASC, but it still didnt sort the issue.
2. issue: car pulling left despite tire change, the problem is there since day one but there is no uneven tire wear. Answer from Adviser while he was sitting inside the car making job card.
Adviser: Sir, you have for aftermarket alloys (its stock civic sports, with stock alloys painted white by Honda itself).
Me: whats wrong with the aftermarket alloys?
Adviser: they always have issues and the alignment /balancing is never put right.
me: oh I see, and whats with Honda alloys.
Adviser: they are checked for quality and cannot have issues.
me: thats great then, please come out of the car and check the alloys.
Adviser (comes out of the car and see the alloys): Oh they are stock, but you painted them white.
me: Are you new here
Adviser: no
me: if not then you seriously need some training lessons, I want to meet the person who recruited you to this job. These alloys are completely stock, they came in white from factory itself. Why do you guys always give illogical answers without even checking the problem.
Adviser: Sir, i will get this issue checked, any other issue?
3. Replace wiper blades rubber
Work carried out
1. Engine oil change
2. oil filter change
3. Air filter change
4. transmission oil change
5. brake/clutch oil change
6. front bumper removed and condenser cleaned thoroughly. Electrician took a TD of about 5-7kms in bumper to bumper traffic and big traffic lights. Issue resolved to an extent but the results are still not satisfactory. Will get the car checked again in a week or so.
Work not carried out
1. Wiper blades rubber. Why?
Adviser: these are aftermarket wiper blades, cannot replace the rubber
Me: they are stock blades, its not possible
Adviser: no they are not
Me: compare them with any other civic, they are stock, cant you see
Adviser: no sir, I checked.
Me: ok, forget it (I cannot argue with an idiot like you, they are stock wipers)
Paid About Rs. 6,700 for the work carried out and left.
On 30, my cousin was in M2K market in rohini and the car's ignition lock went kaput, the steering was not centered and was locked. He called me at 6 and I went to the market with the second key but all the efforts to start the car went in vain, the key would just not move. Finally called the Honda helpline and they asked us to call Mondial helpline. Gave explicit instructions to Honda and to Mondial that the car cannot be towed until the lock is broken. So, they need to get a technician who can take care of the lock. Mondial towtruck came 2 and a half hours later at about 8:30 and that too without a technician. Result: car cannot be towed
Called the helpline again and they said that it will take another hour for the technician to come and I said please arrange it for tomorrow morning as it was already 9:30 and the car was parked at safe place. Gave Rs 100 to a vodafone store guard to keep an eye on the car and also gave him my number incase there is an emergency.
Left the place at about 9:30 and a denter called us 5 mins later that he is at the spot. Thanks to a service adviser at Wazirpur Honda who arranged for a denter to get to the spot. Went back and the denter was waiting. We opened the car and the denter took out the cover of the steering rod and broke the locks that doesnt allow the steering to move left right. He also separated the ignition lock with immobilizer from the other lock where the tip of the key goes and starts the car. He used first key to get the immobilizer working and 2nd to start the car. Bingo, the car started and we could go anywhere we want. He charged Rs.650 for the same.
Another reason to keep the second key with you on long trips, if the ignition lock goes kaput you will need the second key despite the fact that the lock is broken. Else, you will need to tow the vehicle.
Gave the car for ignition lock change at Ring Road Honda and had a word with Tarun. He checked for new lock set in store and told me that if its not available it will take about 15 days for the lock to be available as Honda is closed for 12 days for stocking (counting or something). He added that Honda is closed twice a year for 12 days for stocking, once in April and other in october. Luckily the lock set was available in stock and Tarun opened the job card. I asked him to check the wiper blades and replace them if possible. He said it can be done.
Next day got a call from Honda for feedback for service and I told them that the experience was pathetic and that the car is at ASC for lock change.
Lady: Sir, the report says that you refused to change the wiper rubber and I was shocked.
Described the lady the attitude if the adviser and how much I insisted on changing the wiper rubber. She apologised and said she will look into it.
Later Adviser Rizwan called and checked who was handling the car but the shameless fellow didnt even apologise.
Finally, Tarun called to say that the car was ready and I can pick it anytime. Went to the ASC and the new lock set including ignition, driver door and boot lock was changed along with new set of keys. The chip inside the keys were original chips but their code was changed from Honda. The wiper rubber blades were also replaced.
Total cost: Around 7k for lock and 1700 labour. Remaining 1300 for wiper blade change. Total damage was Rs.10,065. I would say its not bad because the lock set of Camry (old model) costs about 14k and that of cedia costs about 18k (no immobilizer).
The experience with Rizwan was pathetic but that with Tarun was v good. So, at the end your service experience completely depends on the adviser.
Last edited by gaurav_chopra04 : 3rd April 2012 at 16:33.
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