Our car Honda Amaze Diesel MT iDtec - Tafeta White colour was purchased from Pinnacle Honda Anandapur Kolkata in November 2014.
During the last week of March 2015, the car needed a minor accident repair PLUS the 3rd free service, so we deposited the car to Pinnacle Honda Anandapur workshop on 01-April-2015.
After a long wait of about thirteen days, we received a call from your workshop to take delivery of the car on 14th April 2015, at 11AM.
When me and my wife arrived at your showroom at the given time, we got to know that the repairwork & scheduled 3rd free servicing has been completed, and "the car just needs a top-wash" before we can drive out with it. So we waited, after doing the necessary paperwork for the insurance papers and making the payments.
After this, it took more than 3.5 hours (including one hour of myself standing outside in the scorching summer sun)

to get the car in "we-can-drive-out-now" condition.
Please allow me to elaborate:
1. The car was quite dirty when I first saw it at around 11:30AM - looking like neither it has been washed after the repairwork, nor has it been cleaned after the servicing.
a. I pointed out visible grease marks on the door inner polycarbonate panels and the grime at the footboards and recesses of all 4 doors.
b. Window glasses were not clean - had greasy hand stains.
c. Door outsides had greasy hand stains.
2. After the customary washing & cleaning when they put the car in the delivery parking bay, I noticed that points a, b, and c noted above have not yet been taken care of. I had to request again - and the cleaning technician was very polite enough to come & clean all the stains as I stood there.
3. At this point we were just getting in the car to drive out, when a striking flaw caught my eye. From front view - the edges of the two headlamps, bonnet and the bumper did not align properly with each other, and there were dissimilar panel gaps on the right and left sides. It was kind-of funny! On close examination, we noticed that all the fitment clips inside the bumper (which was new after the accident repair), were not fitted nicely. The whole assembly looked like a hurried job. We reported to the service desk immediately and requested for a feedback form so that we could file a complaint. Instead, the GM, a very nice gentleman, personally attended & accompanied us to the car and saw the problem for himself. He then re-called the technicians from the workshop to get the flaw corrected - all this while the car was parked outside at the delivery parking bay (near the Exit gate). It was already 3PM and the sun was high, and I had already spent more than an hour in the summer sun, getting the jobs done and running around. No different than what I would have needed to do at a Roadside Garage. After all this was completed, it was already 4PM when we could actually drive out .
Coming to feedback:
As a customer, we have come to Pinnacle Honda for buying/servicing our car - for the simple reason that this name represents the very respected brand - Honda.
It is Pinnacle Honda's duty to ensure that the client receives the impeccable standard of service expected from any Honda Showroom or Service Center across the country.
What I actually experienced, was a shoddy service, with sheer exhibition of collective carelessness, wilful negligence and lack of work-culture among the technicians who attended to my car. Even the quality of washing and cleaning was also a 6/10 to be generous.
At the time of delivery, if I can notice pretty visible faults in the fit-and-finish, why couldn't Pinnacle Honda trained technicians detect them?
If there were visible faults which I can see, can Pinnacle Honda promise that there are no invisible faults in workmanship that I CANNOT see as a layman?
When taking delivery from your showroom/workshop, is it my responsibility to ensure there are no problems in the car I am driving out with?
If any technician worth his Honda Badge did a pre-delivery inspection at the car, couldn't these lacunae been rectified before handing over the key to the customer?
As of today, after driving the car around for about ten days (about 1200 kms, with 2 Kolkata-Durgapur long trips and usual commute within Kolkata) we have observed the following two things:
a. Noticeably higher fuel consumption: before the 3rd free service the car returned 21kmpl on long drives and 18kmpl on short in-city trips, with always AC on. After the 3rd free service, we are getting 17.5kmpl to 18kmpl on long drives and 14kmpl - 15kmpl on short in-city trips, with always AC on.
b. We were told that in addition to routine changes of Engine Oil, the Air-Filter was replaced with a new one, as the old one didnlt have any life left. We are noticing lower engine noise - both outside and in-cabin - this is something we are happy about.
c. I have requested Pinnacle Honda to ask somebody really technically knowledgeable to look into the new-found problem regarding low mileage in my car
I just hope that my candid feedback would receive the due attention and might go on to help improve the service standards to *proper* Honda Standards. As a Team-BHP contributing member, it is my duty to report this experience to the Team-BHP community.
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