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Originally Posted by satan's_valet I don't think she is telling the truth. She must have been advised not to let you change your plan as it will affect their revenue. But in general, it is possible to upgrade your plan to a higher speed and the difference in monthly rental will be calculated on a pro-rata basis. We have done it several times with Airtel. Give it a few days and call them again asking for a change of plan and if they do not agree, threaten them with account disconnection.
And IIRC, you live in BTM right? When I lived in BTM near the Ganesha temple, we received speeds upto 8 MBPS. There is no reason why shouldn't get the same speed as well. |
Yeah, I got that she just asked her supervisor and he/she must have directed her not to let me degrade the plan rental, eventhough I was paying more for less service. Yes, I stay in BTM and I also know many friends in BTM who are using 8 mbps speed plans. Honestly, I am comfortable with 2mbps also, but the high speed limit of 30GB was very less and the 1299 rental (+taxes) was very high, compared to latest plans. I wanted to get at par with other justified plans. That is why I said her to just apply the plan, even though I don't get 8 mbps, I am fine with the high data limit and low rental. She just wouldn't agree !!
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Originally Posted by SchumiFan I have seen placards for this plan put up in every single house in my street in Chennai. I called the number and she confirmed such a plan existed although the website didn't show any. I was also told I would receive the max speed that my area was allocated and it could be 8/16 Mbps.
Long story short, after mail/calls to CS, came to understand the non-existence of such a plan. Hence I shifted to ACT. Will disconnect Airtel at the end of this week.
Now I remove the placards from my house almost every week after they put up a new one. Collected 3 so far |
One thing buddy, be careful of ACT and YOU. They are highly unreliable and area dependant. High number of users in an area keeps them on their toes to provide zero downtime services. If they have a few users in the area, customer service becomes a joke.
To be very very honest, nothing like the reliability of Airtel. Been 5 years and never a single minute of downtime from their end. Highly appreciate them for that.
Anyways, after I hung up the call with the customer care lady, I dropped a nasty email to the Level 1 (121 Customer care) and Level 2 (Nodal officer) escalation point of Airtel.
Also, put up the same post on the verified Facebook page of Airtel India.
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From: "Soumyajit Laha" <xxxxxxxxxx@gmail.com>
Date: 28 Apr 2015 10:39
Subject: Change in Broadband Plan - 080-xxxxxxxx
To: <121@in.airtel.com>, <nodalofficer.kk@in.airtel.com>, <nodal.southabts@in.airtel.com>
Cc:
Hi Team,
My Airtel Fixed Line Number: 080-xxxxxxxx
I have a Broadband and Fixedline connection. Details:
Rs.1299 / 30 GB / 2MBPS.
Today I saw a new plan that Airtel is offerring. Details:
Rs.1099 / 60 GB / 8MBPS.
I called up customer support and requested for a plan change. The customer care executive said that she would not be able to make changes to the plan because my area does not have feasibility for a 8MBPS plan and I have to stick to the 2 MBPS plan only. I stay in BTM 2nd stage of Bangalore and for sure it has feasibility as many of my friends and family have been using this speed. Not to mention ACT and YOU broadband are offering such high speeds in my area at much competitive and cheaper prices. I fail to understand what is wrong with Airtel to not offer me the 8mbps plan.
Nevertheless, I asked the lady to make the plan change and put me on the new plan that I want.
The benefits:
1) I will pay a lesser rental (from 1299 to 1099) per month.
2) I will be able to use more of the high speed data (from 30GB to 60GB).
The demerits:
I will be forced to use the maximum 2MBPS speed instead of 8MBPS (if there is actually a feasibility issue). I am absolutely okay will this speed of 2MBPS also.
I mentioned the same to your customer support executive that I am willing to avail 2mbps speed instead of 8mbps speed. However, the executive was not at all ready to make a change in the plan stating that there would be frequent disconnections if i take the 8mbps plan. After a lot of requests she did not make changes to the plan and did not provide any resolution to my request.
This is a very pathetic state of affair at Airtel. While the whole of internet world in India is screaming at Airtel Zero program which throttles internet speed and usage, it seems like I am becoming a victim of such ridiculous service of Airtel.
Please look into the matter with the utmost importance and seriousness. I want the requested plan with a flawless service. If this cannot be completed, please send me a clear message so that I can place a disconnection request and move to other ISPs' who are providing similar services at better price and speed.
The Interaction Id that the customer care executive provided is: xxxxxxxxx
Regards,
Soumyajit
|
Imagine what happened after this.
- 2 minutes later, Airtel India commented on my post, asking for my mobile number to contact me. I gave them via FB personal message.
- 15 minutes later, someone from the nodal offer's office called me to apologise for the incident. He said that my area doesn't have 8MBPS feasibility. Well, I had to take it because I was not fighting for speed. I was fighting for less money and more service. I said okay, just apply this plan and let only 2mbps come to me instead of 8mbps. He was very polite and said "I understand your situation, let me find a suitable plan for you". 30 seconds later, he came up with the below plan:
Rs.999 / month rental
2 mbps speed
50 GB high speed data limit, post which speed will be revised to 512 kbps.
I couldn't believe my ears ! I got almost what I was wanting at a more cheaper rental !
So all's well that ends well. Kudos to Airtel for treating a 5 year old customer excellently for his loyalty. These small things matter a lot.