With a small family of three members, I was looking for a washing machine with a capacity of around 6 kg with an intuitive UI and a big display . Initially I was planning to buy a front loader for the superior wash quality and features,but taking into consideration the possible higher power consumption
( compared to the top loaders ) and my overall requirements, I decided to buy a top loader instead.
During this buying process I came across certain facts related to top loading washing machines and would like to share my observations which are as follows:-
1) It is better to buy big appliances from an offline store due to the warranty and installation factors involved. I had a horrible experience with an online giant retailer ( I will share this experience soon ) and have realized that these online retailers are not quite equipped to solve the customer complaints .
2) I visited both small and large offline stores and observed that Croma and Reliance Digital stock the latest models.Also their sales personnel are well informed and polite.
3) Of all the stores I visited, Vijay Sales was the worst when it came to product availability and staff attitude. I was recommended to by a 7 kg machine by one of its salesman, simply because they did not have the 6 kg model of a particular brand.

Their staff seemed to lack product information and were least interested in selling.
4) Front loaders usually have bigger displays, but the lower end models either have a small display or are not intuitive. Only the the top end models have both, a bigger and intuitive display.
5) Top loaders have a small display and are not feature rich. Only the higher capacity models - 9 kg and above have better displays.
6) Top loaders below 6.5 kg do not have some essential features like an intuitive UI.
7) Here are my Brand wise observations- ( Top loaders only ) :--
A) LG -
Overall built quality seems to be average.Neither cheap nor premium.
The company offers feature rich models ( 6.5 kg on wards )
The machines are usually reliable and all the models have an inverter motor.
They usually have a simple design
The display colour is usually Green ( Top end 11 kg model has a nice premium bluish - white display )
Pricing is usually competitive and varies from store to store.
The 6.2 kg model has two variants - one with six water levels, the other with ten water levels.
The jet spay model has been discontinued.
I found that the earlier generation models had a bigger and better display.
B) Samsung -
Built quality seems to be better than LG. Even the glass top looks sturdier.
Their machines are over priced.
Display colour for mid to premium models is icy blue while it is red for lower end models.
Surprisingly , the latest Digital inverter models do not have a dedicated soak program. The 'intense wash' program does include soak facility, but is is only for a limited time and cannot be customized.
C) Whirlpool -
Their machines feel sturdy and have an excellent built quality.
Even the design looks premium and eye catching.
They offer machines at a competitive pricing
Some models offer hot wash option.
Agitator is used in most of the models.
Display colour is green and the UI is all about icons and is not intuitive.
I have been told that their machines offer the best wash quality among the top loaders.
D) IFB -
This company offers big display in many models ( imitating the front loader cousins)
Built quality and fit-finish is average to less than average
Horrible after sales support has been reported on many online stores. This service issue was echoed by some salesmen from the offline stores.
E) Godrej -
To its credit, this company offers the most innovative displays in their models . First it was the Eon series, now the Eon Allure . Premium models have big futuristic looking displays, but sadly the UI isn't intuitive.
Fewer stores stock Godrej machines.
As informed by some salesmen, reliability of the motors ( and the machines ) is doubtful so is the after sales support.
F) Panasonic -
Their machines come with a great eye catching design.
Fewer stores stock Panasonic machines.
Many models are over priced.
Only the higher end model ( 8 kg ) has an intuitive UI.
I chose the LG 6.5 kg model for the unbeatable combination of reliability,features,after sales support and price. Wish the display could have been better and bigger though .
True to its reputation of excellent support, my machine was installed within 48 hours of delivery.
Hope the machines serves me well.