[supermax]

Originally Posted by abaliga

Having completed 1 year since we welcomed our 2023 Octavia L&K 2.0 TSI

This is one reason we had to drop the VAG 1.5 TSI cars from contention, I hate the boomy nature of 1.5 TSIs at revvs higher than 3.5k rpm, wish VAG sorted this out (their 1.2 TSIs sounded much better at higher rpms too).

- Single digit fuel economy for the most part, bumper to bumper drive will yield only 7-7.5 kmpl, one can get a decent 10-12 kmpl if the average speed is above 30 within city limits, Highway economy is decent at 15-16 kmpl if one is a saint, although we (myself and my dad) have not been able to fetch more than 10-11 kmpl on a highway run where one is driving fast (within speed limits), the car gulps fuel if one is slowing down frequently and picking up speed quickly! Turbo petrols are not meant for high mileage users.

Congratulations on your '23 Octavia. I own a '20 Octavia, 1.0 TSI. I must say that I disagree with the statement that turbo petrols are not for high mileage users, as it performs exceedingly well and exceedingly efficiently in the higher revs. My car as stated above is a 1.0 TSI, so it's very sedate and perhaps even sluggish while starting from standstill, but once the turbo spools up, there's so much power on tap. On the motorways, our speed limit is generally 110, but when I need to do a wick pass, I can floor it in 6th (mine's a manual), and just surge ahead without any need to downshift. The optimal mileage band is 80-90 km/h but when I drive with the cruise control set to 115, my car returns between 5.5 l/100km to 5 l/100km (18-20 km/l) while city driving is around 12-13.5 km/l. I don't drive with a heavy foot, and accelerate smoothly and generally use engine braking for the most part. Guess the mandatory Eco driving component in the driving lessons here help us get better, without missing out on the fun.

[rahul1407]

Originally Posted by mah45

when I called the SA, he shouted at me saying you can't expect 1.5 lakhs worth equipment to be replaced in 1 day, there are warranty processes that we need to follow which takes 3-4 days ...

First of all, you should escalate the behaviour of your SA in the feedback call you receive after the "job" is done as this is unacceptable. The Skoda ASS can't afford to have a <10 rating for a job being done and it will affect them the most at this point. You should highlight this part to the SA, CRM and SC Manager to keep their cool unless the heat has not previously been built assuming the ongoing frustration as a customer.

Originally Posted by mah45

finally last evening they sent pics of the new part.
Not sure when would they replace it though.

I understand from my experience that the warranty intimation took a few days after the part's arrival. Also, they requested to get it done between Monday to Thursday since as per them, the approving team doesn't work on weekends. However, I was fine with all conditions since my car was available for use, the failure was not major and most importantly the car was not accumulating dust & leaving me helpless.

Meanwhile, would suggest you withhold your patience for some more time and hopefully should have a fuss-free experience with your car.

Originally Posted by supermax

I own a '20 Octavia, 1.0 TSI.

Though you mentioned it twice, but when did Skoda sell the last-generation Octavia with a 1 Ltr engine?

[abhishek2684]

Originally Posted by rahul1407

Though you mentioned it twice, but when did Skoda sell the last-generation Octavia with a 1 Ltr engine?

They didn't sell it in India, but they did in Europe - where u/supermax lives (Sweden)

[mah45]

Hi all,
A short update from my side.
Took delivery of the vehicle last evening after the Controller unit replacement.
Software is also updated and battery recharge is also done.
Will send some photos once I receive from the dealer.

As far the issue, fingers crossed ��, and really hoping it has got permanently resolved with the Controller change.

[F150]

Hi All,
Is it worth buying a good preowned example of Octavia in 2024? Will incompatibility with RDE be an issue in the future?

[mah45]

Originally Posted by mah45

Hi all,
A short update from my side.
Took delivery of the vehicle last evening after the Controller unit replacement.
Software is also updated and battery recharge is also done.
Will send some photos once I receive from the dealer.

As far the issue, fingers crossed ��, and really hoping it has got permanently resolved with the Controller change.

Hi TBhp members! After having no issues for last 1 week, the Issue has popped up once again today, that too when the car is parked and locked.
I am now completely fed up with this car. Feel like dumping it for good!

[rahul1407]

Originally Posted by mah45

Hi TBhp members! After having no issues for last 1 week, the Issue has popped up once again today, that too when the car is parked and locked.
I am now completely fed up with this car. Feel like dumping it for good!

Was the volume, on/off controller changed as part of the previous replacement? Or just widly speaking, I hope there is no rodent activity happening in your car and going over the touch controls, though I am not sure if we can still operate infotainment after the car is briefly locked for a few hours.

Any other point could be wiring harness and fuse controller though I suppose these must have been checked already.

[mah45]

Originally Posted by rahul1407

Was the volume, on/off controller changed as part of the previous replacement? Or just widly speaking, I hope there is no rodent activity happening in your car and going over the touch controls, though I am not sure if we can still operate infotainment after the car is briefly locked for a few hours.

Any other point could be wiring harness and fuse controller though I suppose these must have been checked already.

No rodents whatsoever.
I am trying to attach a video where you can see the car is locked and still Infotainment came up on its own and keeps restarting, but unable to do so even after compressing it.

After several restarts last night, car battery has completely drained out.
Car isn't starting now this morning.

This is causing severe mental agony now.

[rahul1407]

Originally Posted by mah45

I am trying to attach a video where you can see the car is locked and still Infotainment came up on its own and keeps restarting, but unable to do so even after compressing it.

After several restarts last night, car battery has completely drained out.
Car isn't starting now this morning.

This is causing severe mental agony now.

I can understand the frustration and It's not a pleasant state to be in.
Just extrapolating and putting some very raw thoughts here to check upon.

• Is the battery health fine (German cars have poor history of going berserk due to low battery https://www.team-bhp.com/forum/techn...rman-cars.html (Low voltage situations & weak batteries | The bane of German cars))
• Does the car store any event trigger logs that can be retrieved by Skoda ASS? If not, can you check the feasibility of capturing live events?
• Was the on/off, volume slider part of the controller replacement that happened previously (asking again since it's a touch control)?
• Was the fuse checked thoroughly last time?
• Is Anything wrong with the wiring harness leading to the controller?
• I read in some previous posts where you spoke about the buggy software version which is known to cause restarts, which version is the new controller on?
• Any issues with the ECU or any software update that could fix this?

PS: I don't have any background knowledge of the components but I would try to assess all failure points and keep asking Skoda ASS as I doubt they have any in-depth knowledge on this side too.

Additionally, you should find ways to raise your concerns directly with Skoda India Management to send a product specialist to check your car and identify the root cause. Also demand a loaner (Octavia, Superb, Kodiaq eq) until the issue is completely resolved from their side.

[mah45]

Originally Posted by rahul1407

I can understand the frustration and It's not a pleasant state to be in.
Just extrapolating and putting some very raw thoughts here to check upon.
[list][*] Is the battery health fine (German cars have poor history of going berserk due to low battery https://www.team-bhp.com/forum/techn...rman-cars.html (Low voltage situations & weak batteries | The bane of German cars))[*] Does the car store any event trigger logs that can be retrieved by Skoda ASS? If not, can you c

Additionally, you should find ways to raise your concerns directly with Skoda India Management to send a product specialist to check your car and identify the root cause. Also demand a loaner (Octavia, Superb, Kodiaq eq) until the issue is completely resolved from their side.

Hi Rahul,
Thank you for your reply.
I know you are trying to help and think through what could possibly be going wrong, and thanks so much for that
I am not sure whether battery was the cause of this. Rather, battery draining is more of an effect here is what I feel. Nevertheless will ask them to check this.

But I definitely know that battery was fully charged last week when they handed over the car after the Controller replacement.
And I have been actively using the car except on Saturday.

They definitely need to figure out why power is getting on to the Infotainment system even when car is off and locked.

Controller unit is different from the display unit and it lies beneath the display as per my understanding.

I managed to reach out to couple of Senior folks in Skoda, hoping the issue gets the right attention

[Az_Dan]

Hi, I noticed this gasket that has broken (rear LHS window from the outside). The service center guys told me that this isn't covered in warranty and a new one costs 20k and recommended that I use adhesive (Dr. Fixit or similar) and fix it at home. Need some opinions if this is the right thing to do. Last thing that I want it for water to seep in during Mumbai monsoon. My car is always parked in the open.

[Ambust]

Originally Posted by mah45

. Rather, battery draining is more of an effect here is what I feel. Nevertheless will ask them to check this.

But I definitely know that battery was fully charged last week when they handed over the car after the Controller replacement.
And I have been actively using the car except on Saturday.

They definitely need to figure out why power is getting on to the Infotainment system even when car is off and locked.

Any development at your end from Skoda?
I have a feeling it is either battery or BCM both rather than the infotainment itself. Mine has become berserk now - it goes on 45 minutes straight - to give a perspective, I can’t complete a single song in an hour stretch.

However, I did notice some strange sound from the engine bay after locking my car. Would be great if someone can figure out what noise is this? Although I will be visiting Skoda on Monday.

And to apprise, I am contemplating replacing this with new Tiguan and currently in market for prices and quotes.

[mah45]

Originally Posted by Ambust

Any development at your end from Skoda?
I have a feeling it is either battery or BCM both rather than the infotainment itself. Mine has become berserk now - it goes on 45 minutes straight - to give a perspective, I can’t complete a single song in an hour stretch.

.

Hi! Yes, there are some actions taken from their side. Will update in PM. Car was once again in the Service centre for 1 week and got it back on Friday.
But honestly fingers crossed, and I really hope that this is a permanent resolution.

[SP2490]

Originally Posted by Az_Dan

Hi, I noticed this gasket that has broken (rear LHS window from the outside). The service center guys told me that this isn't covered in warranty and a new one costs 20k and recommended that I use adhesive (Dr. Fixit or similar) and fix it at home. Need some opinions if this is the right thing to do. Last thing that I want it for water to seep in during Mumbai monsoon. My car is always parked in the open.

I faced this exact issue in November last year. Upon taking the car to have it inspected by the service centre they blatantly told me someone might have tried to pull and remove it. Now that's absurd because I know for a fact it came off at the seam. Back then they told me the entire quarter window has to be replaced, which costs around 20-25K and which is backordered. So if anyone has a cheap fix, I am listening. Also I don't have the gasket, they threw it away.

[Ambust]

Originally Posted by mah45

I really hope that this is a permanent resolution.

Very eagerly waiting for your feedback here.
To update situation at my end and to help out fellow Bhpians, I will be putting chronological order of events here -

April last week - 3rd Glovebox installed under warranty.
Software was updated to 1941.
Driver airbag was replaced.

May 1st week -
Infotainment crashes became more frequent. 5-6 restarts in an hour drive.
May 2nd week - frequency increases to 20-30 restarts in a hour drive.
Escalated to Skoda customer care and Dealer with videos.
May 18th - After seeing no movement from Skoda customer care , I reached out to Skoda top management via Linkedin at around 3 PM. Despite being a Saturday, Top official of after sales did respond to it almost immediately - He trickled down my message to his internal groups and finally I got a call from ASM west at 6:30 PM. He assured me that Skoda’s technical team will check the issue remotely on 20th May and he kept his word. Finally on 20th , CONTROLLER UNIT replacement was approved by warranty team. Part cost - 117000.
21st May - Part arrived at Thane dealership.
Tomorrow, it will be installed and hopefully that should be the last of it. It was a traumatic experience from otherwise a beautiful machine.
My only apprehension is that international posts mention issues with heat management of Octavia’s Screen and @mah45 attests to it since his issue wasn’t resolved after replacing Controller unit. I assume that eventually issue will crop up again leading to a screen replacement as well - I sincerely hope it doesn’t come to that though.

Will keep everyone posted here.