[abhishek2684]

Originally Posted by Ambust

To update situation at my end and to help out fellow Bhpians, I will be putting chronological order of events here -

April last week - 3rd Glovebox installed under warranty.
Software was updated to 1941.
Driver airbag was replaced.

May 1st week -
Infotainment crashes became more frequent. 5-6 restarts in an hour drive.
May 2nd week - frequency increases to 20-30 restarts in a hour drive.

Will keep everyone posted here.

Please do keep us posted on this! Hope the issue gets resolved. Also, just for my information, do you connect with Android Auto or Apple CarPlay?

[GoBlue]

Originally Posted by Ambust

My only apprehension is that international posts mention issues with heat management of Octavia’s Screen and @mah45 attests to it since his issue wasn’t resolved after replacing Controller unit. I assume that eventually issue will crop up again leading to a screen replacement as well - I sincerely hope it doesn’t come to that though.

Do try to get the root cause in writing from Skoda folks. Does the DTC error code specifically mention overheating?

Please try to get this information when their engineer connects the diagnostics toughbook to the car. This will help to set a precedent for when this happens next time, if as you suspect, it’s related to overheating.

Just out of curiosity - is your car parked in a covered parking or outdoors? At home or place of work etc.

[abaliga]

Unscheduled pit stop to the service center!

Last morning when I started the car, the instrument console lit up like a Christmas tree







Car was driveable, but many functions including the back up camera, hill hold etc were not working, I was hoping this was a minor connector issue, took an appointment and visited Tafe Access Mangalore service center, 30 minutes later, the SA gives me an update that the ABS connector has been chewed upon



Luckily Skoda has a company approved process to join the ABS cable with connectors, technician quickly began joining the spliced cable with connectors and removed the error codes, car looks to be back to normal as of now, I hope this fix is as good as a new harness, When questioned about replacing the cable, SA told me that it is a complex process that needs removal of multiple interior and exterior panels, he confirmed this fix is Skoda approved, Total cost came up to INR 2808/-



I missed to click pictures after connectors were put together before the insulation was applied, overall quite happy with Tafe Mangalore and surprised it was all done in a span of 3.5 hours!

[mah45]

Issues with my Skoda Octavia Infotainment system

Hi All,
As many of you following this thread might know, I have been facing recurring issues with the Infotainment system in my Skoda Octavia Mk 4
It all started during one of my trips to Coimbatore last year. (just few months after purchasing the car)
While the car was parked and locked, all of a sudden while we unlocked it to get in, there was huge noise and it took me a while to figure out where this noise was coming from.
This continued for almost a minute and automatically stopped.

And it never came back during that entire trip.

And post this, I encountered this issue of Infotainment restart very rarely during the first year of ownership.
The symptoms used to be - while driving the car, all of a sudden the Infotainment keeps restarting from scratch and gets into a non-stop loop.
And this continues even when car is locked and ignition is off.
This used to continue for 2 days and then it "heals" itself automatically the 3rd day.

I had reported this during first Service last August' 23 and I was told since it was very intermittent and since they had no precedence, all they could do is to download and install the latest Software updates available at that time.

The situation got worse by Dec last year(2023).
The number of such restarts became more frequent.
And by Jan/Feb, an additional symptom started occurring which is when the Volume also starts increasing on its own.
This was a deadly combination.
Imagine, your car is parked in your parking, the Infotainment gets started by itself middle of the night, and FM starts singing at the maximum volume.
I really had sleepless nights during that time.

In February, the car was at the Service centre for almost 10 days where-in the latest updates were installed (1941 version) along with I was told, a customized update for the BCM, Airbag and Infotainment together.
But after taking delivery of the car, within few days the Issue started re-appearing.

By April, situation once again became unbearable - while driving the volume all of a sudden starts blaring which could become dangerous while driving. Or while parked, the system keeps restarting, and was sometimes disturbing the neighbors as well.

Once again in April the car spent a week at the Service center during which time I was told since all Updates were already installed, they had raised approvals to Skoda for the controller unit replacement.
The part arrived a week or so later and by end of April, and another 1 week for fixing the control unit, the car was returned by early May.

Within a week, the Issue started appearing again, and by 12th May it got so worse that by the time I tried to start the vehicle next morning the battery had completely died down.
ie on 11th and 12th May, due to continuous Infotainment restarts for almost 24 hours while car was parked, battery got drained completely.

Had to call up RSA for a jumpstart, and car was taken to the Service center on Monday 13th.
By this time, my mental agony had become too much, and I really started getting nightmares.
I used to wake up in the middle of the night and get worried whether the car is singing on its own at the top of its volume.

I escalated the Issue to Skoda management and was told the Display unit will also be replaced.
I have repeatedly asked whether this will be the final solution to which I was answered in the affirmative.
By 17th May, the car was returned after Display unit change.
So far, haven't faced this issue Post that replacement.

But having gone through so much pain due to this, and that too with multiple runs to the Service center, I am still skeptical.

I did see the post from TBhp-ian @Ambust where he was mentioning about Heat management issues.
And I tend to feel this could be true.
I am from Chennai, and I do have a covered car parking.
But when you travel or when you shopping, it does get parked outside and exposed to heat.
However, if the unit cannot withstand this, I feel this is pure QA problem.

I have however ordered an Autocraftz windshield sun-shade now at Amazon and will start using it while car is parked outside.
Another trigger I feel is Android Auto.

Even now while I am writing this, I went outside twice to check whether the Infotainment is Off.
I sincerely hope I have seen the last of this Issue.
Fingers crossed.

[abaliga]

Originally Posted by mah45

[h3]

Even now while I am writing this, I went outside twice to check whether the Infotainment is Off.
I sincerely hope I have seen the last of this Issue.
Fingers crossed.

I hope the issue is fixed for good, this really scares me, what if such issues occur out of factory warranty? There is no option but to get an OEM replacement considering the climate control is completely integrated into the unit, any idea on what is the cost of the unit that was replaced?

This trend of embedding every function on the infotainment has to stop, essential controls should have proper physical buttons.

[mah45]

Originally Posted by abaliga

any idea on what is the cost of the unit that was replaced?

This trend of embedding every function on the infotainment has to stop, essential controls should have proper physical buttons.

Upwards of 1.5 lakhs..

[rahul1407]

Originally Posted by abaliga

the instrument console lit up like a Christmas tree

Reliability issues appear to be plaguing the MK4 Octavia, and unfortunately, my car is next on the list. My vehicle is approximately 2.5 years old with 16.5k kilometers on the odometer. So far, my ownership experience has been relatively stress-free, with only minor nuisances that I can tolerate.

To provide some context, I added an EV last year, which has led to reduced usage of the Octavia. The cars take turns being used and parked weekly. During this time, I’ve encountered intermittent occurrences of the anti-theft alarm activating intermittently. Initially, I dismissed it as a false positive triggered by proximity detection, especially since our security guard often sits around the car. Notably, the alarm never went off when it was parked under cover.

However, yesterday was different. The alarm triggered three times in quick succession, and although it eventually settled down. This morning, it continued its relentless noise-making. To silence it, I had to use my car keys, which temporarily snoozed the alarm for an hour. But the next time it activated, the usual remedies failed: neither unlocking the car nor starting the engine helped. The siren blared without the usual accompanying blinking lights. In desperation, I disconnected the battery terminal to stop the alarm. When I briefly reconnected the terminal, the instrument panel lit up like a Christmas tree. Stability control, manoeuvre braking, steering control, electronic parking brake, auto-hold, and the check engine light all displayed errors.

Here is the video of the error: https://photos.app.goo.gl/6QkMy9NZB5FZZ3Tx9

I promptly drove to the service centre, which was about 25 minutes away. By the time I arrived, all errors had subsided except for the persistent check engine light. Now, I’m uncertain whether the issue lies with the battery, electronics, or something else entirely.

The service advisor (SA) has requested to keep the car for a day. They plan to perform the necessary software update to the latest version and inspect for any wiring issues. Fingers crossed that it’s merely a software glitch and not related to battery degradation or wire problems. Hopefully, I won’t encounter any further errors after their investigation. 🤞🚗

[abaliga]

Originally Posted by rahul1407

To provide some context, I added an EV last year, which has led to reduced usage of the Octavia. The cars take turns being used and parked weekly. During this time, I’ve encountered intermittent occurrences of the anti-theft alarm activating intermittently. Initially, I dismissed it as a false positive triggered by proximity detection, especially since our security guard often sits around the car. Notably, the alarm never went off when it was parked under cover.

Hopefully it is nothing major and is resolved soon! Though I have not faced any reliability issues till date (the ABS cable snapping is mostly because of a rodent bite), I have encountered some minor niggles

- Not so perfect stitching on seats/steering cover (Purely cosmetic!)
- Lug nut covers falling on pothole ridden roads (Initially I replaced them but they continued to fall off, Now I have removed all of them to maintain uniformity, my OCD does not let me have covers only on some nuts)
- A few instances of hung infotainment, this issue scares me as it has been reported by many owners on the forum, hopefully replacements if any will happen within warranty (Note: Have faced this on Sync 3 of our Ecosport as well, I am yet to come across a car with flawless infotainment experience)
- I did face the issue of alarm going off randomly, though not to an extent you have faced

Overall I am very happy with the purchase as the car itself is fantastic, but I must confess that I am worried about these glitches raising their ugly head every now and then, my worst fear is this car requiring lakhs worth of replacements post warranty (I will need to provision some amount every year for this) as I intent to keep it for 10 years at least if not more.

[Ambust]

Originally Posted by abhishek2684

Please do keep us posted on this! Hope the issue gets resolved. Also, just for my information, do you connect with Android Auto or Apple CarPlay?

I use carplay but the issue was on other media modes as well such as Radio, Bluetooth etc.

Originally Posted by GoBlue

Do try to get the root cause in writing from Skoda folks. Does the DTC error code specifically mention overheating?
Just out of curiosity - is your car parked in a covered parking or outdoors? At home or place of work etc.

It was - “NO COMMUNICATION FOUND” - essentially control module couldn’t communicate with the screen.

Originally Posted by mah45

Issues with my Skoda Octavia Infotainment system

But having gone through so much pain due to this, and that too with multiple runs to the Service center, I am still skeptical.

I did see the post from TBhp-ian @Ambust where he was mentioning about Heat management issues..
I sincerely hope I have seen the last of this Issue.
Fingers crossed.

I can understand the frustration here but trust me that it was primarily the issue with screen and not control module itself. It’s been 10 days since my screen got replaced with no issues whatsoever under any conditions and any media. It also attests the information provided in briskoda forums that it is more likely a problem with heat dissipation for the unit due to subpar chips used by Skoda then which hopefully is rectified now in the updated one.

Originally Posted by abaliga

- A few instances of hung infotainment, this issue scares me as it has been reported by many owners on the forum, hopefully replacements if any will happen within warranty (Note: Have faced this on Sync 3 of our Ecosport as well, I am yet to come across a car with flawless infotainment experience)

Yes, Infotainment is an issue which is pretty much solved with updated unit. Allow me to cover this here piece by piece.

So as per my last update, it was control module unit which was supposed to be replaced looking at the system data by technical team. Later,on the same day when they checked the consolidated logs, they zeroed in the problem with screen and not control module and it promptly arrived at the dealership very next day to be replaced.
Cost - 117000
Since then, it works like a charm in all permutations and combinations.
I would request everyone to not ignore infotainment issues, however minuscule it might be now. Take as many video recordings for the same to make your case with Customer care and dealership, both. One might have to be stern with them but eventually with patience and persistence, it will be resolved.
All said and done, my experience was traumatic to say the least. I had put it up for sale too only to replace it with Tiguan or A4 but with all the research I had put, neither of the cars came close to what octavia delivers in terms of value and performance, both.Octavia MK4 has that oomph appeal to it and is definitely a head turner among the 3.
I am going to keep it for the longer run now, with extended warranty of-course.

Attaching pictures here for reference:
H47 - Old unit.

H49 - New unit.

And portfolio pictures of this beauty

[abhishek2684]

Originally Posted by rahul1407

When I briefly reconnected the terminal, the instrument panel lit up like a Christmas tree. Stability control, manoeuvre braking, steering control, electronic parking brake, auto-hold, and the check engine light displayed errors.

Here is the video of the error: https://photos.app.goo.gl/6QkMy9NZB5FZZ3Tx9

I had a similar issue last year where the instrument cluster showed 6-7 errors (The same ones that came up in your video and a few more) I took it to Jai Auto Skoda in Sarita Vihar the next day, and they initially thought this was due to battery voltage issues, recharged the battery, but no help. Turns out the fuses were blown and needed to be replaced. After that, I haven't faced many issues with such errors apart from the occasional 'Manoeuvre Braking Not Available' while driving in bumper-to-bumper traffic - which I suspect is popping up because of dust or water stuck in the proximity sensors.

[Octavia_6793]

Sweet spec on your Octavia. Where did you source your lensos from ?

[shubhank008]

Originally Posted by Ambust

Very eagerly waiting for your feedback here.
To update situation at my end and to help out fellow Bhpians, I will be putting chronological order of events here -

April last week - 3rd Glovebox installed under warranty.
Software was updated to 1941.
Driver airbag was replaced.

May 1st week -
Infotainment crashes became more frequent. 5-6 restarts in an hour drive.
May 2nd week - frequency increases to 20-30 restarts in a hour drive.
Escalated to Skoda customer care and Dealer with videos.
May 18th - After seeing no movement from Skoda customer care , I reached out to Skoda top management via Linkedin at around 3 PM. Despite being a Saturday, Top official of after sales did respond to it almost immediately - He trickled down my message to his internal groups and finally I got a call from ASM west at 6:30 PM. He assured me that Skoda’s technical team will check the issue remotely on 20th May and he kept his word. Finally on 20th , CONTROLLER UNIT replacement was approved by warranty team. Part cost - 117000.
21st May - Part arrived at Thane dealership.
Tomorrow, it will be installed and hopefully that should be the last of it. It was a traumatic experience from otherwise a beautiful machine.
My only apprehension is that international posts mention issues with heat management of Octavia’s Screen and @mah45 attests to it since his issue wasn’t resolved after replacing Controller unit. I assume that eventually issue will crop up again leading to a screen replacement as well - I sincerely hope it doesn’t come to that though.

Will keep everyone posted here.

Just to add some more data point, I purchased my Octavia in June 2022 (tho Nov 2021 Mfg).
Till date, I have also had the glove box replaced, 3 times, with same problem that after a while (of being replaced), it opens by itself on jerks/bumps and then doesn't closes and latches (i.e. keeps opening).
Unfortunately, even after my 3rd replacement, the problem is appearing again and most probably will get 4th replacement.

During my 2nd replacement, I was told there was a design defect in the one that came installed and the one they replaced but the 2nd replacement was a fixed design "as per skoda india".
Nonetheless, happened again.

As I have extended warranty, the glovebox and any such problematic replacements have always been hassle-free and without any money involved, but yes it does take time as they need to record a video and document it to send to Skoda India for approval (warranty replacement) and get the part.
Generally avg time has been 7 days.


Other than this, have had to take 3 claims over the last 2 years:
1. Windshield got stuck by a small stone and did a pin-point crack, got it replaced under insurance.
2. Front left tyre got ruptured within 1st year (10k km), had it ruptured. Service Center messed up filing for a claim as TataAig had a T&C to file a claim within 3 days for Tyre Cover and they did on 5th day.
Had to fight tooth and nail for a month with nodal officer and get IRDA involved but was replaced.
3. On standing red light, a moron cab overtook from left side (to turn right), hitting on front left bumper, in which some body part of his car got stuck and he tried to run away, more or less pulling apart the front bumper quite naked.
Had the whole bumper replaced.


Other than this, have had not faced any problem, sometimes I feel the car drives to a little left but even several alignment checks and whatnot, there was no problem detected and most probably its due to unevent/tilted road which I use most of the time.

Going for 2nd yearly service (part of AMC package) next week, after which plan to get a recoat of ceramic done, detailing done and get some sun-blind (tint) installed.
Oh and gonna get a car-fridge (not small cooler/icebox) considering how much me and wife are doing "car dates" these days.

Have clocked 22000 KMs so far and mileage has been 11-12 in Delhi-NCR, during winter was 12-13~
When doing long routes and with XP95 petrol, max I have ever seen is 14-15~
Driving in city or slow/deadbeat traffic, avg is 9-10, worst I have seen so far was 8-8.5~


I wonder at what point should I consider getting the Tyres replaced ? Thinking to go for a little wider ones, gives the car a much more premium feel.

[rsk]

I have had my share of woes too and many of them are same as what some of the other fellow bhpians are going through with the MK4. Just haven't had the time off late to get to the forum.

1. My last service was in October 2023. I had booked the appointment in advance and the car was delivered back to me after service in a record time of 5-6 hours. I was pleasantly surprised at the turn around. Took the car out of the service center and drove 500 mts and the infotainment unit was acting weird (randomly restarting) and i took the car back to the service center. Upon scanning/due diligence diagnosis was to replace the Infotainment unit. It took them 10-12 days to source the unit, replace and hand over the vehicle back to me.

2. In February 2024, the car was not driven continuously for about 10 days. When I started the car I saw error from every single sensor in the dashboard - Error ESC, manoeuvre braking unavailable, Hills assist error, TPMS etc., The vehicle was in drivable condition and i took it to the service center again. The car went through the same drill of scanning and observation, but came back as nothing. No root cause. No rat bites, only possible culprit was battery, but even that was given a clean chit. I haven't had any issues after that. But I still don't know why the problem occurred in the first place.

3. Now, May 2024, I was out of Bangalore and was planning my return trip. The evening before the drive when I started the car, I got a Gear Selector error. I turned off the vehicle and restarted. The error went away. On the day of the trip, during the first start i got the error again which went away upon restarting the car. The car was completely fine for the entire journey (600 kms) including the regular stops. 2 days after returning to Bangalore, the error became persistent. I took the car to service center on 27th May. 2 days later i was told that this needs part replacement and will be covered under warranty (don't recollect the exact part name). To just give me the ETA on the part availability, it has taken 4 days. Last week, I was finally told that the part will be available on 14th June. The service center guys asked me to take the vehicle back citing the vehicle is driveable. I asked them to give me in writing that the car will not break down because of this specific issue only then I'm ready to take the vehicle back and they backed off. I spoke to Skoda India customer care, and that too is of no use. I have seen few others in the forum facing a similar error and the ETA for something that seems to be reasonably common is 3-4 weeks!

All in all, I'm very worried. The car is 2.5 years old, ~25k driven. While it was an informed decision that buying a CKD would involve a level of wait time for parts, having to wait too often is causing the grief. With just 1.5 years left on Extended warranty and some of these parts are upwards of 1 lakh is adding to the anxiety. I have also been contemplating selling the car and getting something else that will at least not be plagued by a perpetual wait time on parts.

[Jo2]

Originally Posted by rsk

I have had my share of woes too and many of them are same as what some of the other fellow bhpians are going through with the MK4. Just haven't had the time off late to get to the forum.

All in all, I'm very worried. The car is 2.5 years old, ~25k driven. While it was an informed decision that buying a CKD would involve a level of wait time for parts, having to wait too often is causing the grief. With just 1.5 years left on Extended warranty and some of these parts are upwards of 1 lakh is adding to the anxiety. I have also been contemplating selling the car and getting something else that will at least not be plagued by a perpetual wait time on parts.

Glad you have the infotainment issue sorted.
re issue number 2, now that battery voltage looks good, please check the terminals of the battery. What you are stating sounds like a symptom of loose battery terminals and tightening them may resolve it. If not, the ASC can help.

3. The gear selector chip is a known issue. Record a video next time the error crops up, take it to the ASC and the chip should get replaced as SKODA is already aware with multiple replacements done. But don't agree for anything less than replacement.

Do keep us posted after you meet with the ASC.

[Jo2]

I am out of country and our car is primarily driven by Dad. Of late we have been getting error (I don't have a screenshot yet) for the front parking sensors alone. The rear ones are working perfectly. The error isn't consistent because it works perfectly sometimes, but doesn't at other times and error pops up. We tried cleaning the sensors thinking dust might be an issue but to no avail. The ASC is unable to find a fix yet after a full scan so we are still awaiting a fix. Anybody else faced this issue and have any recommended solutions?