Go Back   Team-BHP > BHP India > Team-BHP Reviews > Official New Car Reviews


Reply
 
Thread Tools Search this Thread
Old 10th March 2014, 14:27   #496
BHPian
 
::CMS::'s Avatar
 
Join Date: Sep 2013
Location: Bangalore
Posts: 556
Thanked: 427 Times
Default Re: Nissan Terrano : Official Review

Ideally the service interval should be at 5K for both Duster and Terrano since both are using mineral oil for engine. Normally the life of this oil will not be more than 6-7K. I started changing the oil at 5K interval since the remap.
::CMS:: is offline   Reply With Quote
Old 10th March 2014, 16:12   #497
Senior - BHPian
 
Join Date: Dec 2010
Location: --
Posts: 7,792
Thanked: 10,682 Times
Default Re: Nissan Terrano : Official Review

Renault Duster and Nissan Terrano to get 4x4.

Quote:
Duster 4x4 and Terrano 4x4 would be likely to be launched by end 2014.
The 4x4 will be offered only in the diesel top-of-the-line trim, i.e. Duster RxZ and Terrano's XV, and is said to be sold at a premium of about Rs 75,000 to Rs 1 lakh
http://www.zigwheels.com/news-featur...get-4x4/18046/

Last edited by volkman10 : 10th March 2014 at 16:16.
volkman10 is offline   Reply With Quote
Old 10th March 2014, 16:55   #498
Distinguished - BHPian
 
swiftnfurious's Avatar
 
Join Date: Sep 2009
Location: Mumbai
Posts: 6,158
Thanked: 5,038 Times
Default Re: Nissan Terrano : Official Review

Quote:
Originally Posted by thoma View Post
....I couldn't believe the SA when he said the first service costs just 1.5k and it need service only once a year or 10k kms. ...
True colors of the SA?? Please read below.

Quote:
...Just took delivery of Terrano XLD (Plus) 85 yesterday was very surprised to see service interval of 5000 kms or 6 months where as in duster it is 10000 or 1 year...
Quote:
...The service intervals you mention for Terrano and Duster are correct. Renault feels their vehicles can take the Indian roads that long, Nissan won't take that chance....
Quote:
Originally Posted by volkman10 View Post
Renault Duster and Nissan Terrano to get 4x4.
Whattay screw up even before launch! Both these cars are already touted as too expensive and we have 4x4 launched ONLY on the top most variant?
swiftnfurious is offline   Reply With Quote
Old 11th March 2014, 11:24   #499
BHPian
 
cpbopanna's Avatar
 
Join Date: Oct 2010
Location: Bangalore
Posts: 515
Thanked: 665 Times
Default Unhappy with Nissan Customer Care

Following is a mail I sent to Nissan Customer Care:

Good morning!

I HAD been interested in purchasing a Nissan Terrano, either a Petrol or Diesel.

I have been trying to establish communication with Nissan India from yesterday.

I asked for a test drive online for which I received a confirmation mail (see below)
There have been no follow-up calls or mails from your side thereafter.

I called your toll-free number twice today to find out the contact numbers of your dealers in Bangalore.
Your website either does not publish the dealers’ contact numbers or the numbers are wrong/diverted to non-existent/switched-off numbers

Your call centre is more keen to record the profile of the customer than addressing their queries.

I finally managed to reach Shawar Nissan.
The Sales Executive seemed to be interested in pushing only the 110 bhp diesel - which he apparently has in stock.

When I insisted on test driving a 85 bhp diesel and a petrol Terrano, I was categorically informed (after 5 calls) that a petrol vehicle was NOT available and cannot be made available.
Surprisingly, the sales executive tried to convince me that the driving characteristics of a petrol and the 110 bhp diesel were almost the same!!

I have come to the conclusion that Nissan India actually assumes that customers are either naive or stupid.

Nissan India dealers seem to be keen on pushing the 110 bhp model since the sales are limited (compared to the 85 bhp)
I suppose the petrol Terrano is NOT in their radar.

I regret to inform you that I am extremely distressed with Nissan Customer Care.
If this is the attitude BEFORE buying a Nissan, I can only imagine the plight AFTER buying one!

There is no wonder that Mahindra, Maruti and Hyundai rule the roost in India.
ONE call to any of them would have ensured that at least one dealer followed-up with the customer until a sale was concluded!
I have been a loyal Mahindra customer for 35 years and a Maruti customer for 25 years.

I wonder if Nissan will ever be able to catch up with them!

Regards,

--*--





From: NISSAN [mailto:system@mail.nissan-core.com]
Sent: 10 March 2014 AM 10:34
To: xyz@xyz.com
Subject: Acknowledgement mail Receipt of an enquiry on Nissan website

Dear Sir / Madam,
*This is auto reply mail. Please do not reply to this mail.
We thank you for your keen interest in Nissan’s range of automobiles.

Your request has been noted & forwarded to our Dealership - as per your preference / nearest to your location.
Our Dealership Sales Consultant will get in touch with you at the earliest.

Thanking you,
With kind regards,


Customer Relationship Management
Hover Automotive (I) P. Ltd,
[Marketing & Sales arm of Nissan]
Official website : http://www.nissan.in/

Last edited by cpbopanna : 11th March 2014 at 11:27.
cpbopanna is offline   (3) Thanks Reply With Quote
Old 11th March 2014, 11:55   #500
BHPian
 
neel911's Avatar
 
Join Date: Jan 2014
Location: Bangalore
Posts: 291
Thanked: 201 Times
Default Re: Unhappy with Nissan Customer Care

Quote:
Originally Posted by cpbopanna View Post



Customer Relationship Management
Hover Automotive (I) P. Ltd,
[Marketing & Sales arm of Nissan]
Official website : http://www.nissan.in/
If you look at the sender name, that's where the problem lies. Nissan's marketing and sales have been managed by a third party. This is something they are planning to get rid of as per news on their website few days ago. They are planning to invest in their own Marketing/Sales team. Hopefully things would improve post that.
neel911 is online now   (2) Thanks Reply With Quote
Old 11th March 2014, 12:00   #501
BHPian
 
cpbopanna's Avatar
 
Join Date: Oct 2010
Location: Bangalore
Posts: 515
Thanked: 665 Times
Default Re: Unhappy with Nissan Customer Care

Quote:
Originally Posted by neel911 View Post
If you look at the sender name, that's where the problem lies. Nissan's marketing and sales have been managed by a third party. This is something they are planning to get rid of as per news on their website few days ago. They are planning to invest in their own Marketing/Sales team. Hopefully things would improve post that.
Thank God for that!

However, the attitude of the dealer is pretty much the same!

Probably something to do with the DNA.
None of these guys are any match for the Japs!
cpbopanna is offline   Reply With Quote
Old 11th March 2014, 13:00   #502
Distinguished - BHPian
 
swiftnfurious's Avatar
 
Join Date: Sep 2009
Location: Mumbai
Posts: 6,158
Thanked: 5,038 Times
Default Re: Unhappy with Nissan Customer Care

Quote:
Originally Posted by cpbopanna View Post
Following is a mail I sent to Nissan Customer Care:
...

If this is the attitude BEFORE buying a Nissan, I can only imagine the plight AFTER buying one!

...

I wonder if Nissan will ever be able to catch up with them!

...

Hover Automotive (I) P. Ltd,
[Marketing & Sales arm of Nissan]
Official website : http://www.nissan.in/
A good mail. Have you tried reaching the parent brand thru FB or Twitter as well? I have my doubts on this mail reaching the brand. If it's gone to Hover, I think you have wasted your time on it.

I remember Nissan had updated their contact number and the information is available in the other thread on the fight with HAI. Please try contacting on this number if you do NOT mind.

Quote:
Originally Posted by cpbopanna View Post
...However, the attitude of the dealer is pretty much the same!

Probably something to do with the DNA.
None of these guys are any match for the Japs!
The brand in question is a Japanese one!

Off-Topic:: Read in one of the thread that the usage "Jap" is actually offensive!

Last edited by swiftnfurious : 11th March 2014 at 13:02.
swiftnfurious is offline   Reply With Quote
Old 11th March 2014, 13:53   #503
BHPian
 
cpbopanna's Avatar
 
Join Date: Oct 2010
Location: Bangalore
Posts: 515
Thanked: 665 Times
Default Re: Unhappy with Nissan Customer Care

Quote:
Originally Posted by swiftnfurious View Post
Have you tried reaching the parent brand thru FB or Twitter as well?

I remember Nissan had updated their contact number and the information is available in the other thread on the fight with HAI. Please try contacting on this number if you do NOT mind.

The brand in question is a Japanese one!

Off-Topic:: Read in one of the thread that the usage "Jap" is actually offensive!
Not contacted on FB or Twitter as yet, thanks for the info!
If I get the number, I shall definitely contact them!

Regarding the Japaneses angle, I meant the french connection with Renault!
cpbopanna is offline   Reply With Quote
Old 11th March 2014, 14:28   #504
Senior - BHPian
 
ku69rd's Avatar
 
Join Date: Sep 2009
Location: Bangalore
Posts: 2,249
Thanked: 1,181 Times
Default Re: Unhappy with Nissan Customer Care

Quote:
Originally Posted by cpbopanna View Post
Not contacted on FB or Twitter as yet, thanks for the info!
Out of interests, why are you keen on the petrol version? thought diesel is better choice when compared to their petrol engine
ku69rd is offline   Reply With Quote
Old 11th March 2014, 14:38   #505
BHPian
 
cpbopanna's Avatar
 
Join Date: Oct 2010
Location: Bangalore
Posts: 515
Thanked: 665 Times
Default Re: Unhappy with Nissan Customer Care

Quote:
Originally Posted by ku69rd View Post
Out of interests, why are you keen on the petrol version? thought diesel is better choice when compared to their petrol engine
The vehicle is for my FIL who lives in Coorg; limited running, approximately 1k km/month.
He is upgrading (downgrading??) from a petrol SX4!

Understand that the petrol has a lighter clutch, albeit with slightly notchy gear shifts!

Just wanted to compare the 85 bhp diesel (with lesser initial turbo lag) with the petrol to see how they stack up.
But alas, I guess I have to move on to other brands!
cpbopanna is offline   (1) Thanks Reply With Quote
Old 11th March 2014, 14:54   #506
Senior - BHPian
 
ku69rd's Avatar
 
Join Date: Sep 2009
Location: Bangalore
Posts: 2,249
Thanked: 1,181 Times
Default Re: Unhappy with Nissan Customer Care

Quote:
Originally Posted by cpbopanna View Post
Understand that the petrol has a lighter clutch, albeit with slightly notchy gear shifts!
Gotcha, if you are impressed with the Terrano am sure the duster would not disappoint you. Suppose Renault is much more well settled when compared to Nissan in India
ku69rd is offline   (1) Thanks Reply With Quote
Old 13th March 2014, 04:20   #507
Newbie
 
Join Date: Jan 2014
Location: Chennai
Posts: 10
Thanked: 6 Times
Default

I was happy with the ride quality till about 2000km. now i can feel every rough patch on the road. Even a minor bump or depression can b felt within cabin. Something to do with suspension? or tyre pressure? Last time i filled fuel i set tyre pressure at 32-32. before that it was 30-30. but not much difference in ride quality. Anybody else experiencing the problem?
kirren07 is offline   Reply With Quote
Old 13th March 2014, 11:21   #508
BHPian
 
HillMan's Avatar
 
Join Date: Jul 2013
Location: Bangalore
Posts: 698
Thanked: 401 Times
Default Re: Nissan Terrano : Official Review

Quote:
Originally Posted by kirren07 View Post
I was happy with the ride quality till about 2000km. now i can feel every rough patch on the road. Even a minor bump or depression can b felt within cabin. Something to do with suspension? or tyre pressure? Last time i filled fuel i set tyre pressure at 32-32. before that it was 30-30. but not much difference in ride quality. Anybody else experiencing the problem?
It is tyre pressure. MRF tyres are hard and bouncy above 29ps on Duster. I believe 30 should do for Terrano. The pumps are not metered to perfection so best to stick to 29-30ps. No more.
HillMan is offline   Reply With Quote
Old 13th March 2014, 12:38   #509
Newbie
 
Join Date: Jan 2014
Location: Chennai
Posts: 10
Thanked: 6 Times
Default

Quote:
Originally Posted by HillMan View Post
It is tyre pressure. MRF tyres are hard and bouncy above 29ps on Duster. I believe 30 should do for Terrano. The pumps are not metered to perfection so best to stick to 29-30ps. No more.
I will try that and get back. By the way i have Apollo rubber. Should be same as MRF i guess.
kirren07 is offline   Reply With Quote
Old 14th March 2014, 07:47   #510
BHPian
 
HillMan's Avatar
 
Join Date: Jul 2013
Location: Bangalore
Posts: 698
Thanked: 401 Times
Default

Quote:
Originally Posted by kirren07 View Post
I will try that and get back. By the way i have Apollo rubber. Should be same as MRF i guess.
Yes. It should be. The sticker on the inner side of driver door has the PS mentioned. Easy reference.
HillMan is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
ICE upgrade : Renault Duster & Nissan Terrano gennius In-Car Entertainment 266 1st September 2016 02:14
Nissan Terrano Unveiled : To be launched in early October parrys The Indian Car Scene 227 9th October 2013 14:56
Nissan's Duster-based SUV, the Terrano: Full Pics are out! CARDEEP The Indian Car Scene 381 20th August 2013 13:31


All times are GMT +5.5. The time now is 17:53.

Copyright 2000 - 2016, Team-BHP.com
Proudly powered by E2E Networks