Swift Diesel, Saga continues. The DIESEL experience! Part II 72k kms Update Page 182. Now SOLD!

BUSA · 21st February 2008, 22:09

That was a bad service experience. Why the 15k kms service, its not required IMO.

Eddy · 21st February 2008, 22:19

He was contemplating but the service light came on so he had no choice.

PatienceWins · 21st February 2008, 22:22

Sorry to hear your experience.

I am thinking about supervising service of my car. For them its just another car. I will request the service advisor next time. The problem is waiting there for my turn to come up.

I also change the engine oil frequently. I am wondering whether they just top it and charge me for oil and filter.

Jaggu · 21st February 2008, 23:03

So it was Wednesday and i rushed back to dealer, 20 kms away which adds a total of 60 kms commute up and down in total for me.

For a change since it was planned and discussed with the serv adviser, he was promptly waiting for me. Checked in the car and i instructed him to do a thorough job and told him to take a day extra if required. His initial estimate was max 1 day, since the bumper unit needs to be removed to access the radiator unit.

Called him up by evening and he requested if another day can be given for the job, i gladly agreed. He informed me that the AC radiator has to be removed to take out the radiator and the radiator fan and hence the delay in putting back the things. He also wanted to take a proper test drive and apparently the works manager also insisted for a test drive. Agreed upon and today (thursday) by noon gave him a call.

He said that fan was replaced but after the test drive, error codes were there when they scanned so they are checking the relay also. By 4 he calls and asks me to come and collect and that the relay was aok after the final test drive. I suspect the error codes from fuse blowout was not cleared and hence showed up after test drive. So took the 30 km journey and reached workshop at 630 ish. Ser adviser brought the car and i took it for a test drive. All aok, snowhite was finally back as she was <happy>

Serv adviser informed me that i needed to wait since they havent got a go ahead from Maruti for warranty part, he had emailed at 4 and usually it takes 2 hours. I waited in the car, configure the stereo settings then move on to check office emails. Time is 715 pm now, 45 mts since i arrived. I see service adviser running between Managers, checking email and pointing towards me. In between he came and informed that they are still awaiting reply from Maruti.

I wait and time is 8 pm, lights are switched off and serv adviser pleading with managers!! finally he came and confessed that managers are not ready to issue gate pass since they dont want to take the responsibility, if Maruti doesnt accepts warranty. Still he manages to issue a written gate pass and takes the responsibility on his head if things go wrong.

I assure him to give me a call tomorrow if need be and then i told him that if he gets any heat just let me know. I know the owner

and if push comes to shove, i can make that personal call. All this bureaucracy for Rs 5000 radiator fan!! Apparently any part above 1000 under warranty needs to be confirmed with Maruti, which has assigned an engineer for all the 4 or 5 units of this particular dealer.

So tomorrow ill come to know, if i need to take a print out of these threads and pass it on to the dealer and Maruti customer care.

Now to the good part, left dealer at 815 and car is chilling as it should, parked at home and stood outside with AC running and i figured out that the fan indeed was the culprit all the while, maybe even since the dayi delivered the car. You can actually feel the gust of HOT air from beneath when standing on the side (missing till now), fan sound is there (as it should be) when you stand in front.

Hopefully this is the end of the woes.

Oh yeah, forgot to add. Keep your air filters clean! During the service only job done was oil change and air cleaner element cleaning and WHAT A DIFFERENCE. The power is crisp and yesterday morning when i was moving towards the workshop had an instance where i was overtaking a leaky water tanker and the left wheel just SPUN to glory in 2 nd gear revs just topped just like clutch slip lol, ended with a torque steer, screech and woooooooshhh i was gone

Whatever said and done, THIS CAR ROCKS!! Bone stock also.

So all you guys keep your air filter clean, stock ya moded, it really matters and makes a difference.

Oil is Mobil Delvac MX (not sure its synthetic). Car has really freed up now, smooth silent and great power delivery, along with marginal improvement of FE. Am still not convinced with Mobil 1 exp, maybe i shall wait for Geeksrik review after he puts in more kms and decide for 20,000 km or try to search some more for a proper Diesel Synthetic oil.

BUSA · 21st February 2008, 23:21

So finally the car is running well. Thats good. A service does make a difference. In our climate the air filter gets clogged big time.

Quote:

Oil is Mobil Delvac MX (not sure its synthetic).

Its not synthetic but Mineral.

And yeah nice avtaar

Eddy · 21st February 2008, 23:44

Quote:

Originally Posted by BUSA

And yeah nice avtaar

Jaggu, do I get the credit ?

Jaggu · 21st February 2008, 23:48

Quote:

Originally Posted by Eddy

Jaggu, do I get the credit ?

Thank you dear friends for that

one for prompting and another for doing the deed

blorebuddy · 22nd February 2008, 12:48

As jaggu mentioned about topping up the oil without draining. How to identify that? What will be the color of the oil after change?

I have checked immediately after 10K service (after driving for 3kms). The color was full black. Is it a new oil? I was in doubt, because before the service at 9K Kms I have checked it was in the same color. Am I wrong by expecting a change in color?

blorebuddy · 22nd February 2008, 12:51

All the service centre is the same????
Jaggu why do you drive so far to get this kind of service?

It is proving someone's statement in some other forum that now a days RNS Yeshwanthpur is not providing good service.

kuttapan · 22nd February 2008, 13:02

How did they clean the air filter? AFAIK, it is not possible to clean the element?

Any idea how much a new one costs?

Thad E Ginathom · 22nd February 2008, 13:15

In my experience, the oil on the dipstick always looks new and clean after an oil change. The engine should be flushed through to ensure that it is as clean as possible before filling the new oil.

Most of my experience has been with petrol engines, but I don't see why a diesel should differ markedly, especially immediately after the change.

ram_hyundai · 22nd February 2008, 13:30

Quote:

Originally Posted by blorebuddy

As jaggu mentioned about topping up the oil without draining. How to identify that? What will be the color of the oil after change?

I have checked immediately after 10K service (after driving for 3kms). The color was full black. Is it a new oil? I was in doubt, because before the service at 9K Kms I have checked it was in the same color. Am I wrong by expecting a change in color?

it will be black but a slight tinge of red would also be there.in diesels its always like this.i was worried when i saw the same in my verna but was convinced when i got the explanation.
nothing to worry about this,

ram

headers · 22nd February 2008, 13:41

Quote:

Originally Posted by ram_hyundai

it will be black but a slight tinge of red would also be there.in diesels its always like this.i was worried when i saw the same in my verna but was convinced when i got the explanation.
nothing to worry about this,

ram

Not necessarily..depends on the colour of the oil [initial color if yellowish will have no traces of red in it]

benbsb29 · 22nd February 2008, 13:57

Jaggu, that was quite an honest write-up. With the number of vehicles that turn up for servicing, such wait times are bound to happen.

Good that Snowwhite is back to her former glory.

Jaggu · 22nd February 2008, 15:04

@blore buddy: oil will be much lighter and shade of clear yellow if its Mobil delvac, i checked after 50 odd km and its the same yellow no blackening yet. I goto Ypur since at the end of the day things have worked out for me due to my serv adviser. They know the complete history of the car so its easy for all, by the way the warranty claim went fine today, had called up the ser adviser. Thanked him also.

@kuttapan: as any other dry air filter, element can be removed and cleaned with pressurized air. remember to disconnect and connect back the air flow sensor plugs, before you power up.

@ Thad: you are correct but i havent used a flush yet, and will be doing it only at 20 k mark.

@ben: yes i figured sat was a crazy day for them thanks to IT lol. so have decided to avoid this day in the future. I was ok with the delay since am used to workshop since i was hmmm 10 yr old lol, i got cheesed off coz of the attitude and beurocacy of some.

anyways all well for now, so moving to some pampering for cosmetics tomorrow, will keep you all posted.

21st February 2008, 22:09	#121
BUSA Senior - BHPian Join Date: Aug 2005 Location: Bombay Posts: 5,127 Thanked: 23 Times View My Garage	That was a bad service experience. Why the 15k kms service, its not required IMO.
	() Thanks

21st February 2008, 22:19	#122
Eddy Team-BHP Support Join Date: Apr 2007 Location: Singapore Posts: 9,567 Thanked: 14,538 Times	He was contemplating but the service light came on so he had no choice.
	() Thanks

21st February 2008, 22:22	#123
PatienceWins Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 2,465 Thanked: 985 Times View My Garage	Sorry to hear your experience. I am thinking about supervising service of my car. For them its just another car. I will request the service advisor next time. The problem is waiting there for my turn to come up. I also change the engine oil frequently. I am wondering whether they just top it and charge me for oil and filter.
	() Thanks

21st February 2008, 23:03	#124
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,384 Thanked: 17,299 Times	AC Radiator fan fuse issue! So it was Wednesday and i rushed back to dealer, 20 kms away which adds a total of 60 kms commute up and down in total for me. For a change since it was planned and discussed with the serv adviser, he was promptly waiting for me. Checked in the car and i instructed him to do a thorough job and told him to take a day extra if required. His initial estimate was max 1 day, since the bumper unit needs to be removed to access the radiator unit. Called him up by evening and he requested if another day can be given for the job, i gladly agreed. He informed me that the AC radiator has to be removed to take out the radiator and the radiator fan and hence the delay in putting back the things. He also wanted to take a proper test drive and apparently the works manager also insisted for a test drive. Agreed upon and today (thursday) by noon gave him a call. He said that fan was replaced but after the test drive, error codes were there when they scanned so they are checking the relay also. By 4 he calls and asks me to come and collect and that the relay was aok after the final test drive. I suspect the error codes from fuse blowout was not cleared and hence showed up after test drive. So took the 30 km journey and reached workshop at 630 ish. Ser adviser brought the car and i took it for a test drive. All aok, snowhite was finally back as she was <happy> Serv adviser informed me that i needed to wait since they havent got a go ahead from Maruti for warranty part, he had emailed at 4 and usually it takes 2 hours. I waited in the car, configure the stereo settings then move on to check office emails. Time is 715 pm now, 45 mts since i arrived. I see service adviser running between Managers, checking email and pointing towards me. In between he came and informed that they are still awaiting reply from Maruti. I wait and time is 8 pm, lights are switched off and serv adviser pleading with managers!! finally he came and confessed that managers are not ready to issue gate pass since they dont want to take the responsibility, if Maruti doesnt accepts warranty. Still he manages to issue a written gate pass and takes the responsibility on his head if things go wrong. I assure him to give me a call tomorrow if need be and then i told him that if he gets any heat just let me know. I know the owner and if push comes to shove, i can make that personal call. All this bureaucracy for Rs 5000 radiator fan!! Apparently any part above 1000 under warranty needs to be confirmed with Maruti, which has assigned an engineer for all the 4 or 5 units of this particular dealer. So tomorrow ill come to know, if i need to take a print out of these threads and pass it on to the dealer and Maruti customer care. Now to the good part, left dealer at 815 and car is chilling as it should, parked at home and stood outside with AC running and i figured out that the fan indeed was the culprit all the while, maybe even since the dayi delivered the car. You can actually feel the gust of HOT air from beneath when standing on the side (missing till now), fan sound is there (as it should be) when you stand in front. Hopefully this is the end of the woes. Oh yeah, forgot to add. Keep your air filters clean! During the service only job done was oil change and air cleaner element cleaning and WHAT A DIFFERENCE. The power is crisp and yesterday morning when i was moving towards the workshop had an instance where i was overtaking a leaky water tanker and the left wheel just SPUN to glory in 2 nd gear revs just topped just like clutch slip lol, ended with a torque steer, screech and woooooooshhh i was gone Whatever said and done, THIS CAR ROCKS!! Bone stock also. So all you guys keep your air filter clean, stock ya moded, it really matters and makes a difference. Oil is Mobil Delvac MX (not sure its synthetic). Car has really freed up now, smooth silent and great power delivery, along with marginal improvement of FE. Am still not convinced with Mobil 1 exp, maybe i shall wait for Geeksrik review after he puts in more kms and decide for 20,000 km or try to search some more for a proper Diesel Synthetic oil. Last edited by Jaggu : 21st February 2008 at 23:06. Reason: too many smilies, self edit lol
	() Thanks

22nd February 2008, 12:48	#128
blorebuddy BHPian Join Date: Apr 2007 Location: Bangalore Posts: 606 Thanked: 296 Times	Oil Color after Oil Change As jaggu mentioned about topping up the oil without draining. How to identify that? What will be the color of the oil after change? I have checked immediately after 10K service (after driving for 3kms). The color was full black. Is it a new oil? I was in doubt, because before the service at 9K Kms I have checked it was in the same color. Am I wrong by expecting a change in color?
	() Thanks

22nd February 2008, 12:51	#129
blorebuddy BHPian Join Date: Apr 2007 Location: Bangalore Posts: 606 Thanked: 296 Times	All the service centre is the same???? Jaggu why do you drive so far to get this kind of service? It is proving someone's statement in some other forum that now a days RNS Yeshwanthpur is not providing good service.
	() Thanks

22nd February 2008, 13:02	#130
kuttapan Senior - BHPian Join Date: May 2007 Location: Melbourne Posts: 1,155 Thanked: 27 Times View My Garage	How did they clean the air filter? AFAIK, it is not possible to clean the element? Any idea how much a new one costs? Last edited by kuttapan : 22nd February 2008 at 13:12.
	() Thanks

22nd February 2008, 13:15	#131
Thad E Ginathom Distinguished - BHPian Join Date: Jun 2007 Location: Chennai Posts: 11,443 Thanked: 30,028 Times	In my experience, the oil on the dipstick always looks new and clean after an oil change. The engine should be flushed through to ensure that it is as clean as possible before filling the new oil. Most of my experience has been with petrol engines, but I don't see why a diesel should differ markedly, especially immediately after the change.
	() Thanks

22nd February 2008, 13:57	#134
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 10,104 Thanked: 14,192 Times View My Garage	Jaggu, that was quite an honest write-up. With the number of vehicles that turn up for servicing, such wait times are bound to happen. Good that Snowwhite is back to her former glory.
	() Thanks

22nd February 2008, 15:04	#135
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,384 Thanked: 17,299 Times	@blore buddy: oil will be much lighter and shade of clear yellow if its Mobil delvac, i checked after 50 odd km and its the same yellow no blackening yet. I goto Ypur since at the end of the day things have worked out for me due to my serv adviser. They know the complete history of the car so its easy for all, by the way the warranty claim went fine today, had called up the ser adviser. Thanked him also. @kuttapan: as any other dry air filter, element can be removed and cleaned with pressurized air. remember to disconnect and connect back the air flow sensor plugs, before you power up. @ Thad: you are correct but i havent used a flush yet, and will be doing it only at 20 k mark. @ben: yes i figured sat was a crazy day for them thanks to IT lol. so have decided to avoid this day in the future. I was ok with the delay since am used to workshop since i was hmmm 10 yr old lol, i got cheesed off coz of the attitude and beurocacy of some. anyways all well for now, so moving to some pampering for cosmetics tomorrow, will keep you all posted.
	() Thanks