3rd Service: ODO @ 43k Kms:
As per the appointment taken on 4th September, I reached the service centre at 9am in the morning. As soon as I reached, I was happy to note that the service centre was not packed with parked cars as usual. Later-on, I was told that the Body repair and Paint shop had been moved to their Hosur road facility and so the effect..
Suddenly I realised that a few staff members were standing outside and discussing something. When enquired, I was told that there was an HR audit for employee’s appearance and uniform policy. All employees without uniform and basic hygiene like a shave.. Etc. were stopped and not let in.
Now, this means that my car will not be attended as per schedule and so the delivery will be delayed. Another gentleman who had come to take delivery of his car was asked to come the next day! Reason being that the accountant was not let-in due to disciplinary action!
It took almost an hour to get the job-card done. Following were scheduled:
- 3rd service as per schedule
- Increase in Engine Noise and Vibration (My compliant)
- 20R2 Campaign - Software update...
- 4818 Campaign - Power steering
- 57D7 Campaign - Door Handle
- 97T1 Campaign - Fuel Temperature
- 97T9 Campaign - Instrument Cluster
- 97U2 Campaign - Main Wire loom
I was asked to come the next day at 1pm to take delivery. At 12pm, just before I started, I received a call from the service station. The service advisor said that all the work was done except for the front brake pad (Handed over to me as per AMC schedule during the 2nd service. It was not replaced since it had not worn-out). He said that the disk also had worn out and needs replacement. He needed my consent for the same. I told him that anyway I was coming to the workshop and so, I will inspect the brake disk myself and decide.
After checking, I felt that it had not worn-out so much so that it required replacement. This was the first time the brake pads were being replaced. Generally, disk is replaced every alternate time the pads are replaced. So I asked him not to replace them. I decided to replace the disk when I am replacing the pads next time.
Engine and Gearbox mount had already been changed in my car during the previous service. Higher Engine Noise and vibration was attributed to the fuel filter (?) and the same was changed.
Campaigns were not done. Cleaning and wash were pending. So, I was asked to take the delivery at 4pm. I returned back to the showroom at 3.30pm thinking that the car would be ready. But, still the work was not complete. Finally at 6pm the car was ready.
Then the problem with the AMC billing started! As usual, they started charging extra. This time, under the heading of "complete general check-up", they had charged an extra Rs.350. This along with Wash, Consumables, GFF and windshield cleaner, payable amount came to about Rs.1,600. I declined to pay the same. After some argument, wash and complete general check-up was removed. Then the total payable amount came to Rs.686.
I really do not understand being charged for connecting VAG-COM to reset the service interval. This is part of any service and should be added in the service cost, which is anyway charged / paid under AMC. Also, charging an extra Rs.100 for consumables is IMO very silly, to say the least.
It was already 7pm by now. Service advisor expressed his helplessness. He asked me to pay the amount and take the delivery and promised to get this sorted out later. I paid the money and took delivery.
Paying for the consumables is not a big thing. But it was told very clearly to me that an AMC will include everything that needs to be done during scheduled maintenance, as per VW recommendation. This was further agreed during 1st and the 2nd service (after much debate) and nothing was charged. It was confirmed that the same will be regularised. But this is still not done!! Bothering about a few hundreds and not fulfilling their own commitments is very unprofessional IMO.
The other important thing is, AMC customers can be charged extra money under new heading any time! This is very silly of VW! Will this not amount to cheating Customers?
1. Appointment was more about their convenience then mine! I had to wait for more that 20 days to get one!!
2. ??!!
3. Fairly good
4. Fairly good
5. Fairly good
6. Not at all acceptable
7. Needs to be seen
I have driven the car for about 100 Kms after service. Engine is smooth and Polo is as good as ever!!