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Originally Posted by ramnaresh_2000 Well the power loss issue escalated quickly. I started facing issue more frequently. Yesterday I was stranded in middle of heavy traffic, imagine the awkwardness.
I called the regional manager and he quickly arranged for loaner vehicle and took my Tank to MASS. The service center manager called me and informed that vaccum modulator has to be changed and it will take 1 week.
I am fully confused and frustrated now. My loan amount is 6.5 lacs left and resale value for my AMT is coming to 6 lacs only. It has lost it's reliability, I do not trust it anymore. No matter how many times I escalate they simply apologize and offer repair under warranty. They are not offering refund or new car. What to do |
Update on this issue, MASS fixed new vaccum modulator. However, I am not taking delivery of my vehicle. I just now sent an angry email to MD, CSR Head and Regional Manager. I know there is no hope here, but I am not going down without a dirty fight.
"Dear Sir,
I was told the same statement mentioned below everytime something is wrong with the vehicle.
"we are once again requesting you not to have any apprehension about the product". I am not sure how repeating the same standard scripted response again and again is going to help me or make me feel better?
I cannot live with such product which is failing me again and again. AMT or Non-AMT related issues is not the matter of concern here. The issue of concern is "Peace of Mind" and "Reliability", which this vehicle is lacking from day 1. From your end you will only experience tracking of dates and repairs made on the vehicle. However, from my end I have to live with the issues and inconvenience it caused to me. Getting vehicled towed to service center, Getting stranded on middle of National Highways, Getting stranded in middle of heavy traffic and the hazards it could have created to me and my family. You will not be able to understand the gravity of this situation until you yourself experience them.
The vehicle has been breaking down again and again in running traffic and national highways repeatedly and causing me and my family hazard. This is a clear failure at Mahindra's QA end and Technical team for not fixing issues in the initial period itself.
I cannot live with an unreliable product for rest of my life. It has not been even 2.6 years and my vehicle has made numerous trips to service center for mutiple repairs. How do you propose I live with such a product for years to come and how can this track record be confronting?
This product has created enough humiliation to me and my family. I cannot handle it anymore. I do not understand why you are unable to see such a simple point of view?
I authorize you to go ahead and cancel the extended warranty which was provided to me. If you really want to show "Gesture of goodwill" then provide the solutions I mentioned in my past emails. Please go ahead and cancel 2 years extended warranty on vehicle, this was accepted under the assumption that ALL issues are fixed, and NOT under the assumption that other issues will pop up again and again, and I would simply keep quite as I was provided with extended warranty.
Please do not expect me to keep on making trips to your service center again and again. I can understand if this is the first time I am facing this issue, I am facing this issue 4th time and it is not acceptable at any level.
If any of the 2 mentioned resolutions are not viable to Mahindra, then I would like to suggest one final resolution which is mentioned below
"Mahindra & Mahindra" can completely take custody of my vehicle. Feel free to reachout to me for any paper work required to authorize the RC transfer to M&M. Please respond with your written confirmation, and I am ready to handover my vehicle, all documents (RC, Pollution, Insurance etc) and Bank EMI details to Mahindra. This was you can park the vehicle in you service center and work on the issues everytime they repeat and I do not have to worry about it anymore. At least this way I will have some peace of mind.
Once again I am requesting someone from higher above to contact me ASAP. I would like to reiterate that I will not be taking delivery of this vehicle at any cost until I am provided with any of the resolution mentioned in my previous email."