[anantu2001]

Originally Posted by anantu2001

Hi el lobo,

I have been filling diesel from the same pump for the last 3 years. Even in this case, I had filled diesel till the tank was full. The car has run more than 350kms on the same fuel.

I have my doubts on the diagnosis because the first time the service advisor called, he clearly mentioned that there were no faults detected when they connected the VAS. From my end too, there were no warning signs like the engine check light or the glow plug in the car.

The service manager of the dealership is on some training in Pune and will be back only on 20th(Saturday). So we have to wait till he comes back to discuss any financials.

In the meantime, I have already written to the Area Service Manager, Customer Care, GM of Bangalore Motors(dealership) and All India After Sales GM regarding this. Buy no response yet.

Will keep you guys updated.

Regards,
Anant

Hi All,

I would like to update on the status of my car after my meeting with the service manager.

1. The first statement made by the service manager was "At Volkswagen, we believe in replacement rather than repair. We do not repair and I do not know if this CR system can be repaired outside".
2. He clearly stated that they would replace the entire CR system because the fuel lines are blocked and even if they replaced the Injectors, the same would be clogged within 3 months.
3. He offered to waive off "labour charges" as a goodwill gesture. He also said he would try to convince his management to waive off the 3 to 5% margin they have on parts, again as a goodwill gesture.
4. He said Volkswagen have rejected this case and that they are not receiving any help from Volkswagen because the car is already 5 yrs old.
5. He also offered to "buy back" the car and extend a healthy loyalty bonus on purchase of a new Volkswagen car.
6. The car would be evaluated today evening by their "used car specialist" and they would intimate me about the deal.

From my side, I have asked them to service the car for me to at least take it out of their showroom for a second opinion. The car is presently not starting because of these issues.

Guys, is there any place I can take the car to get the fuel system "cleaned"? Is it possible first of all? Please guide me.

Regards,
Anant

[KartAttack]

Hi,
My friend owns Vento TSI 2016 Comfort Line variant which he bought 3 months back (VIN dates to sep 2016 model). He is happy with the overall performance of the vehicle but off late he has seen a drastic dip in the mileage (both in city & highway driving). So, far he has driven 3000 KMs and the mileage has been in the following manner,

a) First 1500 KMs, City (moving traffic): 10 – 12 KM/L, City (bumper-bumper traffic): 8-9 KM/L, Highways: 15-17 KM/L

b) 1500 – 2500 KMs, City (moving traffic): 9-11 KM/L, City (bumper-bumper traffic): 8-9 KM/L, Highways: 12-13 KM/L

c) 2500 – 3000 KMs, City (moving traffic): 9 KM/L, City (bumper-bumper traffic): 8 KM/L, Highways: 9-11 KM/L

All these mileage data are as per the readings shown in MID. He has been using Indian Oil fuel for all his journeys and the driving condition remains the same in all these cases. The above spread is 50% Highway & 50% in City.
In City, he maintains avg RPM of 1500 whereas in highways he maintains around 2000-2500 RPM range. Any reasons for this significant mileage drop in spite of maintaining a standard driving characteristics?

Rides during a & b had the tires inflated with Air and later he started using Nitrogen. Can this be a possible reason? Or is there any other pointers to his decreasing mileage. Help here will be most appreciated.

[el lobo 6061]

Originally Posted by KartAttack

Rides during a & b had the tires inflated with Air and later he started using Nitrogen. Can this be a possible reason?

Did your friend believe that after filling in Nitrogen; he doesn't need to check tyre pressure for next 3 months? Nitrogen pumps promise these things resulting in customer not checking tyre pressure regularly leading to lower mileage.

Ask your friend to have tyre pressured checked every fortnightly.

[srikanths1]

I had sent my car for the 60K service (the ODO read 53,500). I complained about the bad handling of the car. The SA @ Apple VW advised that my front struts need to be replaced. I wasnt too surprised. However what surprised me was her assertion that the rear struts were good despite me complaining about the thud noise.

While I was at their service station they advised that I replace the steering column (Cost of 12K) as the threads are worn out. Since my tires were due for a change, I convinced myself that nothing is wrong with the steering column & so I advised them not to. In response the SA mentioned I can make do for another 10 - 15K KMS. So they did the regular service + front strut upgrade. As soon as I got it back, I changed the tires to 205/55/15 - Yoko S-Drives. I did a 1400 KM round trip during the May 1 long weekend and all was good.

But for the past 3 days, I have been feeling the steering has too much play to it. I am pretty sure that I have to turn the steering more than I normally used to while turning. So I am dual minded right now. Should I give the car in for the column replacement or just get it checked with another service center for steering play.

Any suggestions, feedback from owners who have had issues with Vento Steering play ?

[shetty_rohan]

Originally Posted by srikanths1

While I was at their service station they advised that I replace the steering column (Cost of 12K) as the threads are worn out.
Any suggestions, feedback from owners who have had issues with Vento Steering play ?

If you are car is within extended warranty, you could claim "Steering column" under warranty.

[Turbohead]

Originally Posted by anantu2001

5. He also offered to "buy back" the car and extend a healthy loyalty bonus on purchase of a new Volkswagen car.
6. The car would be evaluated today evening by their "used car specialist" and they would intimate me about the deal.

From my side, I have asked them to service the car for me to at least take it out of their showroom for a second opinion. The car is presently not starting because of these issues.

Guys, is there any place I can take the car to get the fuel system "cleaned"? Is it possible first of all? Please guide me.

Regards,
Anant

Buy the car back? Think again! The resale value for a Vento is around 6-7 lakhs. I doubt they'll be able to sell it after repairing for 2.5 lakhs without loss.

In short, they're trying to have fun. Try a different SC or go to one of those Bosch service centre's. I bet the issue is solvable for a sum way less than that.

Originally Posted by srikanths1

.

Any suggestions, feedback from owners who have had issues with Vento Steering play ?

There are reports on the forum about steering column replacements and if your car is within the warranty period, you can push them to change it via warranty. Also try a different SC.

[anantu2001]

Originally Posted by Turbohead

Buy the car back? Think again! The resale value for a Vento is around 6-7 lakhs. I doubt they'll be able to sell it after repairing for 2.5 lakhs without loss.

In short, they're trying to have fun. Try a different SC or go to one of those Bosch service centre's. I bet the issue is solvable for a sum way less than that.

Hi Turbohead,

They offered to buy back the car at Rs. 3 lakhs. I refused.

I have now taken the car out of their service center and left it at a garage whom we know personally.

My experience with this car has been pathetic to be very frank. First, the entire rear axle was replaced free of cost because of a manufacturing defect, then they replaced all the four injectors giving me 80% discount on the parts and now the entire CR system failing.

I somehow feel I have got a lemon. But to be fair to their designers, the car when running fine is absolutely a gem to drive. The problem is with their attitude, which I dont think will change anytime soon.

Regards,
Anant

[Turbohead]

Originally Posted by anantu2001

Hi Turbohead,

They offered to buy back the car at Rs. 3 lakhs. I refused.

I have now taken the car out of their service center and left it at a garage whom we know personally.

My experience with this car has been pathetic to be very frank. First, the entire rear axle was replaced free of cost because of a manufacturing defect, then they replaced all the four injectors giving me 80% discount on the parts and now the entire CR system failing.

I somehow feel I have got a lemon. But to be fair to their designers, the car when running fine is absolutely a gem to drive. The problem is with their attitude, which I dont think will change anytime soon.

Regards,
Anant

So this will be the second time you're changing the injectors??I think that's a first in the forum.
I totally understand the attitude of these SCs. It's the same across all brands in our experience!

After troubleshooting, are you planning to source the parts from the manufacturer itself ( like Siemens etc) ?

Thanks for keeping us updated! Hoping that you'll get out of the turmoil soon!

Edit: When did you change the injectors BTW?

[anantu2001]

Originally Posted by Turbohead

So this will be the second time you're changing the injectors??I think that's a first in the forum.
I totally understand the attitude of these SCs. It's the same across all brands in our experience!

After troubleshooting, are you planning to source the parts from the manufacturer itself ( like Siemens etc) ?

Thanks for keeping us updated! Hoping that you'll get out of the turmoil soon!

Edit: When did you change the injectors BTW?

Yes, injectors for the second time. It was changed in December 2014.

Yes, we are planning to source the injectors from the manufacturer. Will keep you guys updated about it.

Regards,
Anant

[abhinavsureka]

Update.

Finally after a week long struggle my issues have been resolved by VW.

The vento's battery had conked off in just 21 months and they refused to replace it under warranty. The VW service centre at indore told me car's warranty will expire if i get it installed from outside.
When i asked them to give me that in writing, they sent me other unrelated stuff and blatantly refused to give me in writing what i had asked for.

I had to finally start tweeting to VW india during the tiguan's launch after which action was taken. They replaced the battery FOC and did a full check up.

The sad part here is that they took no action when i sent mails to the customer care and only woke up once i took to social media.

Behavior at the Indore workshop is appalling and only their service head is half-decent. The sales team is better at providing service then the service team.
The dealership is fleecing customers and there is no way I am buying another VW or letting anyone i know also buy one as long as the dealership doesnt change its ways.

The vento tdi dsg drives really well and feels planted at any speed and is also a joy in the city. But this dealer is ruining the experience.

[ramneek009]

My 2014 vento tdi highline has done 1,08,000 kms. It has been running on upsized tyres, aftermarket struts and brakes since the first day. Runs 150-200 kms/day atleast 4 days a week, of which 100-150 kms is highway drive. A very composed car and has been very well kept. Got the timing kit changed at 90,000 kms. Has been running pretty well till the heating issue bothered two months back.

Two months back while driving to gurgaon, the temperature warning showed, moved the car to the side and opened the hood to find the coolant had leaked. Got the car towed to the service centre and the issue was traced to a failed coolant pump. Since the car didn't have extended warranty, got it changed and the car was up and running.

Yesterday while driving noticed frequent ac cutoff, moved the car to the side and opened the hood to find that coolant bottle was leaking. The car had to be towed again and is being checked as i type the post. Hopefully its just coolant bottle replacement.

Query:
1. Since the coolant pump was changed just two months back, does it have warranty incase any pump failure arises?

2. Is this a known issue with vento, since few members have reported the coolant leakage.

Also *Rant start*
VW dealers have the most incompetent service team i have ever come across and i have two germans in my garage as well so it is not like i am not aware of the complexities of european cars. These people are absolutely clueless and try to change anything and everything without trying to get to the source of the problem.

Had one headlamp not working and these guys without even trying to completely trace the issue wanted to change the headlamp switch. Got it checked outside and the headlamp connection was loose.

Service centre lost the engine cover at the 75,000km service. On being questioned, the SA had the audacity to ask me to pay the charges for the lost cover. Had to verbally set him right for the engine cover to be put back in place.

These morons took three visits to fix the headlight focussing issue and i had to
finally stand in the service bay with SA to get it corrected in front of me.

They lost the antenna at the 90,000 kms service but this time the SA was a responsible person and put in a new one himself.

They couldn't locate a very loud rattling noise coming from left tyre and wanted to change the link rod and suspension arm. Got it checked outside and the issue was traced to faulty brake caliper pins.

Dumb people working on our cars.
*Rant Over*

[SR-71]

Bangalore Vento Owners, Has anyone had a positive experience with a reliable workshop that will take care of the car. I am tired of VW service station and their sub-par work. I have tried both VW Bangalore & Apple Auto, both vie for being the worst service provider. Given that my car has touched 60K and 4.5 years (E. Warranty expired) I am trying to figure out if I can get the car serviced by a friendly neighborhood garage going forward. Feedback from owners with such an experience is much appreciated.

[nileshch]

Originally Posted by SR-71

Bangalore Vento Owners, Has anyone had a positive experience with a reliable workshop that will take care of the car. I am tired of VW service station and their sub-par work. I have tried both VW Bangalore & Apple Auto, both vie for being the worst service provider. Given that my car has touched 60K and 4.5 years (E. Warranty expired) I am trying to figure out if I can get the car serviced by a friendly neighborhood garage going forward. Feedback from owners with such an experience is much appreciated.

Have you tried VW Palace Cross? They are relatively better than Apple Auto and Bangalore Motors (the worst, IMO). They have 2 workshops - Rajajinagar and Hesarghatta.

I too have been searching for an FNG but never had the heart so far.

[Mohan Mathew A]

I was on a drive from Mangalore to Mumbai with my family on the weekend and after an overnight stay at Belgaum, yesterday, within 5 km of starting the journey the brake warning light came on. I immediately stopped the car and called up VW road side assistance. They gave me the number of workshop manager in Belgaum and i called him. After about an hour or so he called back. Since yesterday was a Sunday the workshop was closed and there was no one available. Meanwhile the light went off and manager advised that i can drive on after doing the mandatory check on fluid levels. In the whole process there was no loss of performance from the brake. It was functioning as normal

Anyway since the light was off i drove back to mumbai babying the brake and using engine braking as far as possible and the light stayed off. While near mumbai the light came back on and was going off and on. Again there was no performance issue from the brake and it was fine. Anyway i reached home without any incident. Booked an appointment for today afternoon to take the car to service centre. Any pointers as what could be the issue as the brake is working fine but the light is coming on even when i checked today morning

[hemanth.anand]

Originally Posted by Mohan Mathew A

Any pointers as what could be the issue as the brake is working fine but the light is coming on even when i checked today morning

It can be as simple as a low-brake-fluid to as complicated as a software issue. Reading through your post, I feel it's the former.