Scorpio - Brakes & Steering Woes Hi,
I have a 2007(dec-end) Slx CRDE Scorpio (done about 50K in 1.5yrs), which has been a constant torture, since the day that it was purchased.
In the first week itself, it had an issue with the clutch, where a large spring would fall off every few 100 KMS, as well as squeaking sounds from the brakes as well as sounds of metal scraping metal when the steering was turned fully.
Over time, I have tried to involve many Mahindra corporate people, who despite being nice and committed, have not been able to solve a few of the problems (list includes Mr Sanjoy Chatterjee - Region head for services, Mr Dharmesh - Zonal Head for services, right upto Mr Sanjoy Gupta - VP Customer Services).
I was able to get the clutch problem corrected, Still with regular work required on it every two services, where the A.S.S. add a white plastic dongle, required to remove a squeaking sound that the pedal starts emanating.
As for the other issues, next in line was the sound from the steering system. It was as if there are loose peices of metal rubbing against each other (somethimes, I thought that the lower part of the body had rusted and was rubbing against the tyres or something)
After many failed attempts, where the A.S.S. personnel again tried adding rubber dongles somewhere behind the tyres (cost about Rs18), I had the front right & left shoulders changed. These had developed deep dents in their bodies, which I was told, were formed when a protrusion in the assembly rubs against them (had taken pics, will try to locate and upload the same here as well). Now, I have been advised not to turn the steering the full way, going forward. Not to mention, this is making the drive difficult, as I have to spend a few additional minutes every day getting into & out of my parking space at office and home.
The longest lasting problem is with the brakes screeching. Although I was always agreeable to some level of noise from the tyres, especially when braking softly in traffic, but the sound levels are such that drivers of any car travelling alongside me, with windows rolled up, end up looking at my car, to see what is making so much noise.
I should mention there that I am using M&M standard alloys, which I got at the time of purchase of the vehicle from the dealer himself (Sterling Motors - Gurgaon).
Things have been so bad that I am a regular at the workshop at least twice a month, getting the tyres cleaned, which seems to work only for a week or two.
Alongwith regular cleaning, I have had the brake pads as well as disks changed recently. As a matter of fact, the noise levels increased after getting this done, followed by numerous visits to the workshop again (where we tried everything from adding some graphite-like grease, which they said they had forgotten to add as well as many other cleaning sessions)
Recently, as I was about to complete 2 years with the vehicle, I had again tried to contact the M&M corporate people to raise this issue and stated that in case they are confident that they can solve this problem, I am willing to give it one more try, else would like to dispose off this vehicle, what with the additional 13K for extended warranty. After speaking to the regional service head, I was assured that the same would be corrected and the workshop was instructed to call personnel from Brakes India Ltd to take a look at the problem. Not much help there either, as they were in a more 'R&D' mode - as they kept telling me that they did not know how much time it would take, that they needed to spend a lot of days with the vehicle etc.
Anyway, at the end of a long day, the maximum I got out of them was the experiment to remove the dust guard, which is placed behind the tyres and driving the vehicle for 20-30 kms. Again, as the tyres had been removed, and the dust plate out, the vehicle did not make much noise for most of the journey. They were confident that it was just mal-alignment of this plate.
At almost the end of the journey, the noises started creeping back, which although pointed out by me, were brushed off by them, asking me to do a few days of driving. Also, it left me with a feelingof being cheated, as less than a month back, my brakes (disk & pads) had been replaced, stating that this was the main cause of the noise.
Now, the sounds are all back and no one seems to have any idea of what to do. The A.S.S. simply state that they have tried everything and have nothing more to offer!!
The latest is that M&M corporate personnel have shared this problem with their 'Plant People' and want me to give my car to them, against which I would be given a Xylo to drive, till they rectify this problem.
BTW, in all this to & fro, somewhere my tyres were also rotated (front to back & diagonal), which has resulted in the steering wobbling and the car careening to the right). To really rub it in, the A.S.S. has had me visit 3 times already, just for this to be corrected, but have not been able to solve even this simple alignment issue.
I am writing in to enquire if there are any M&M senior officials associated with this forum, who can help me raise this issue at the correct level so that the problem can be sorted out.
Regards, |