[asbshyam]

If I look for a good garage nearby (~25km) through Google Reviews, a Nexa showroom 10kms away shows up as the best with the 2k+ customer reviews. I service my Baleno there as well and I can't complain. They have been diligent, paying attention to whatever was reported and doesn't upsell unnecessary stuff. The cost of service has been fair and no major add-ons or minor list of fancy stuff are included without prior consultation.

It also probably helps them that they make profit with volume (hundreds of cars every week) and don't have to focus on making money with every car that comes through.

I have never seen such diligence and care with Honda ASS or other FNGs that I have visited.

[Leoshashi]

Originally Posted by Ashtoncastelino

Kudos to MSIL , this is what I call Customer service !

Originally Posted by kadanaJ

Stories like this are what make me think, "If I want a reliable, trouble-free, no-nonsense car ownership experience, buy a Maruti Suzuki".

Absolutely, their cars are not fancy or desirable, but nothing beats them in sheer reliability, practicality and the support they extend to customers, is unbelievable. Hats off to them.

Originally Posted by Sanidhya mukund

Any idea if this UV cut glass and IR cut windshield of the XL6 can be fitted on the Ertiga or not? If yes, besides blocking sun light, could it also potentially affect the amount of noise filtering in through the cabin?

Yes the UV glasses are direct fit for old Ertigas and XL6s. I can confirm with my brief drives in new Ertigas and XL6, their sound insulation has surely improved. I haven't checked if its due to better rubber seals or glass itself, since other NVH methods like Melt sheets or insulation within cabin is same as older model.

Originally Posted by FloatingCanvas

They checked Innova for reference?

During my first meeting, I mentioned them the entire saga, of me comparing the play against Crysta and the new XL6 of our family. I too didn't get the rationale behind checking new Crystas, but they surely did it. May be they wanted to cross check themselves the facts presented in VOC(Voice of customer) process.

Originally Posted by sanspatil

[*]Unfortunately the car came without the owner's manual and I really miss having it. Though I found a PDF online it's nothing close to having the printed one. I have the habit of reading the entire manual within the first few days of car ownership. I contacted a nearby dealer but no one seems to be interested in letting me know how to get a replacement. Is there some way to order it? Preferably online?

You can approach your workshop manager with a request of procuring new Owner's manual. Each manual carries part number, so you can very much procure new against an order. Part number is 99011M72R07-74E. It's only a matter of placing an order.

Not just the owners manual, the car came with absolutely no papers other than RC and insurance. I managed to get the entire service history as a PDF and printed it for records. However I had no idea of how long extended warranty was taken. Here again the dealers are not being helpful in letting me know the warranty status and if I can purchase a few more years assuming the first owner didn't max out on the extended warranty purchase. Does it make sense to go for this?

You may mail to MSIL on their official customer care ID regarding this. Or, another alternative is approaching Customer care manager of selling dealer of your car. He/she will also help you in getting new owners manual.

After getting the service records the first thing I checked is to see what all recall parts were changed. It appears like only the ISG was changed and from what I can understand (see service record below) the software update was not done. From the limited driving I have done I am seeing FE of 11-12 KM/L. Can someone confirm if the update was done based on what's recorded in the history?

Seems software update was not needed/done for your car.

I noticed a few missing clips where the trims are fixed to the flooring. The clips are beige in color and I couldn't find the relevant part numbers as many such small parts don't have images on Boodmo. Does anyone have a list of commonly used clips in the Ertiga/XL6 so I can order a set of all of them at once?

Hope this helps: https://oriparts.com/7/870/76485/4172643

Finally, is there a service manual available for the 2nd gen Ertiga? Even a PDF would do as it's only for reference when doing some DIY work.

You may order hard copy with part number: 99500M72R00-74E

Regarding Tyres, highly recommend trying out Continental UC6s, they are super silent, dare I say, better than the XM2 I have. Please go through the reviews on our forum.

Regards,
Shashi

[sanspatil]

Originally Posted by sreejithkk

If you are not getting the required information from dealer, post a query/complaint with Maruti Suzuki at
https://www.marutisuzuki.com/corpora...us#write-to-us . Then MS ensure that it is tracked till closure.

This really worked. Within an hour of creating a ticket here I got a call from the dealer who informed me directly over the phone itself that the warranty is valid till May/2024. I wish I had known this earlier. It would have saved me many follow up phone calls and messages.

Originally Posted by Leoshashi

You can approach your workshop manager with a request of procuring new Owner's manual. Each manual carries part number, so you can very much procure new against an order. Part number is 99011M72R07-74E. It's only a matter of placing an order.

Thank you. I contacted the nearest MASS and they said they'll order it for me. Many had earlier blown me off saying one doesn't need the manual after the free services

Originally Posted by Leoshashi

Seems software update was not needed/done for your car.

I need to check this further since so far I have never seen the lithium battery charged fully. It always hovers between 2 and 3 bars. I will monitor this on the next highway run.

Originally Posted by Leoshashi

Hope this helps: https://oriparts.com/7/870/76485/4172643

You may order hard copy with part number: 99500M72R00-74E

Thank you, these are exactly what I was looking for. I will place an order for the service manual as well as all the clips.

Originally Posted by Leoshashi

Regarding Tyres, highly recommend trying out Continental UC6s, they are super silent, dare I say, better than the XM2 I have. Please go through the reviews on our forum.

Thanks. I will consider the Continentals as well when it's time for new tyres.

[FloatingCanvas]

Originally Posted by Leoshashi

During my first meeting, I mentioned them the entire saga, of me comparing the play against Crysta and the new XL6 of our family. I too didn't get the rationale behind checking new Crystas, but they surely did it. May be they wanted to cross check themselves the facts presented in VOC(Voice of customer) process.

That level of commitment can't be imagined, let alone expected, from any other OEM in India, with the possible exception of Toyota.

Maruti seems to be the only OEM who has a control over the dealerships. All other companies behave like the dealerships are completely different entities over which they have zero control. Even complaints about a dealership are often routed back to that same dealership, which is futile and often leads to worsened service.

Apart from the build quality/safety standards angle, Maruti provides an exceptional purchase and ownership experience right from the first visit to the showroom for a test drive. Hope other OEMs also emulate them on this front.

LeoShashi, thanks for sharing all journey with your XL6 here. This is an extensive, illustrative supplement to the official user manual.

[rich_heart]

Hi all,
Recently, in last few months I came across this error while I was stationary. The SA or the works manager is not giving a convincing response. Does anyone know what this issue is and is it serious to be fixed immediately? Mine is AT Ertiga Petrol and has run around 14k kms in last 3 years.

[Leoshashi]

Originally Posted by rich_heart

Hi all,
Recently, in last few months I came across this error while I was stationary. The SA or the works manager is not giving a convincing response. Does anyone know what this issue is and is it serious to be fixed immediately? Mine is AT Ertiga Petrol and has run around 14k kms in last 3 years.

This error can happen due to many reasons, which would be pointless to discuss here. I'd advise scanning with SDT and posting screenshot of DTCs here. That would narrow down the possibilities.

Regards,
Shashi

PS: Is your parking infested with rodents?

[narenteam]

@LeoShashi,

I have booked an Ertiga zxi on 15th April in Bangalore by paying Rs 11k.

When I met the salesrep today, he asked me to make the full payment of ex-showroom, lifetime tax, registration, insurance, extended warranty etc. and he said it will still take at least a few weeks before the vehicle arrives in the yard and it can be delivered to me.

I wanted to know if the regular booking-and-payment process entails us paying the full amount several weeks in advance? I thought we need to make the full payment after the vehicle arrives in the yard and before it is registered.

Can you please clarify?

[Leoshashi]

Originally Posted by narenteam

When I met the salesrep today, he asked me to make the full payment of ex-showroom, lifetime tax, registration, insurance, extended warranty etc. and he said it will still take at least a few weeks before the vehicle arrives in the yard and it can be delivered to me.

I wanted to know if the regular booking-and-payment process entails us paying the full amount several weeks in advance? I thought we need to make the full payment after the vehicle arrives in the yard and before it is registered.

Can you please clarify?

If you need to pay a significant amount of money and still wait for weeks, what was the "booking amount" for?

This is not right, speak to his Team Leader(TL), Sales Manager and Showroom GM, if needed. I strongly advise against this, some dealerships use this tactics to make sure the customer becomes helpless and tied to one dealership, and then you are at their mercy. There have been cases where customers have paid a significant amount, and the dealership kept delaying their delivery on silly grounds. Since a significant amount is blocked, the customer is unable to switch to different dealership. Booking amount is good till your car arrives at yard, do a PDI and pay them the required amount for registration and other formalities. When the car isn't physically present, what kind of receipts will you get for that amount? Even financially, it doesn't make sense, will they pay you the interest for that period over that amount?

In my case, for example, the car was in stock. I did my PDI, paid my RM 11k booking amount to block the chassis number for me, and I was asked to pay at least 75% of total On road value before they proceeded with registration and insurance formalities. Since I was satisfied with the car, I had paid them almost 90% of the amount before they proceeded for registration. The remainder amount(some 1.5 lac) was cleared the next day before delivery.

Even Maruti won't endorse this nonsense if escalated, so please don't worry, you aren't doing anything wrong.

Regards,
Shashi

[narenteam]

Originally Posted by Leoshashi

If you need to pay a significant amount of money and still wait for weeks, what was the "booking amount" for?

.
There have been cases where customers have paid a significant amount, and the dealership kept delaying their delivery on silly grounds. Since a significant amount is blocked, the customer is unable to switch to different dealership. Booking amount is good till your car arrives at yard, do a PDI and pay them the required amount for registration and other formalities. When the car isn't physically present, what kind of receipts will you get for that amount? Even financially, it doesn't make sense, will they pay you the interest for that period over that amount?

Regards,
Shashi

Thank you, very much, @LeoShashi, for the clarification.

I will stay put and wait till the vehicle arrives in the yard before I proceed with the payment.

[nomadabhi]

Long time wish: The baby seat

So far I have seen many videos of this seat being installed.
Online price: 7000
Offline price: 4200
So i enquired local accessory shop couple of days back and today got to see it in person.

Definately not upto the mark. Metal Hinge joint used is sore to eye. Finish is sub quality compared to fit and finish off captain seats. Cushion is not adequate and feels cheap. Head rest is non movable.

Overall, it's not worth. If someone really wants that center seat, best is to get it custom made with help of carpenter and a local seat guy to match the curves and level of captain seats.

[narenteam]

@LeoShashi,

I am sorry for my off-XL6-topic.
I understand this is a XL6 thread, but I have a question regarding the new 2022 Ertiga. It's about the reverse camera.
I posted it in the below thread but didn't get a response yet.

https://www.team-bhp.com/forum/offic...ml#post5320063 (Maruti Ertiga : Official Review)

I enquired with multiple dealers and each sales person or the accessory person there gave a completely different answer - ranging from "New Ertiga Zxi doesn't come with touchscreen" to "it will cost 13k and you still can't fit it in the Zxi".

Can you please throw some light on this?

[HTC]

Originally Posted by Leoshashi

[u][b]Finally, the much awaited post on Sound Insulation of my XL6.

Hi LeoShashi,

I am a big fan of this thread. Thanks for documenting your XL6 details so well.

I have a Ford Figo, 2011 model. I am planning to damping of my car to reduce engine and road noise. I know a person who is into car tinkering and painting. will get it done by him. Went through your thread in detail on damping. Can you help by suggesting how many sheets of each type are needed for a hatchback like Figo?

Thanks in advance.

Cheers
HTC

[Leoshashi]

Originally Posted by narenteam

@LeoShashi,

I am sorry for my off-XL6-topic.
I understand this is a XL6 thread, but I have a question regarding the new 2022 Ertiga. It's about the reverse camera.
I posted it in the below thread but didn't get a response yet.

https://www.team-bhp.com/forum/offic...ml#post5320063 (Maruti Ertiga : Official Review)

I enquired with multiple dealers and each sales person or the accessory person there gave a completely different answer - ranging from "New Ertiga Zxi doesn't come with touchscreen" to "it will cost 13k and you still can't fit it in the Zxi".

Can you please throw some light on this?

The ZXi surely comes with SmartPlay Studio touch screen. As per Parts manual of new Ertiga, the "back door harness" is different in ZXi and ZXi+. I guess it's due to lacking coupler for camera.

Better remove the dicky pad and check for coupler. XL6 Zeta for example didn't come with Rear camera, but Alpha's OE camera could be installed since harness already existed.

If coupler doesn't exist then I believe installing bumper mounted camera is the only way out in MGA.

Regards,
Shashi

[narenteam]

Originally Posted by Leoshashi

The ZXi surely comes with SmartPlay Studio touch screen. As per Parts manual of new Ertiga, the "back door harness" is different in ZXi and ZXi+. I guess it's due to lacking coupler for camera.

Better remove the dicky pad and check for coupler. XL6 Zeta for example didn't come with Rear camera, but Alpha's OE camera could be installed since harness already existed.

If coupler doesn't exist then I believe installing bumper mounted camera is the only way out in MGA.

Regards,
Shashi

Thank you @LeoShashi for your response!

The sales person at the dealership told me that there's a connector available for the camera - so it will be a plug-and-play and there's no need to splice the wires. But he was only aware of MGA camera and said the Zxi+ camera is not even available to be ordered.

[Leoshashi]

Originally Posted by HTC

Hi LeoShashi,

I am a big fan of this thread. Thanks for documenting your XL6 details so well.

I have a Ford Figo, 2011 model. I am planning to damping of my car to reduce engine and road noise. I know a person who is into car tinkering and painting. will get it done by him. Went through your thread in detail on damping. Can you help by suggesting how many sheets of each type are needed for a hatchback like Figo?

Thanks in advance.

Cheers
HTC

Depends on the kind of insulation you need. I'd recommend damping all doors, floor, roof and firewall(if possible) with Alubutyl Sheets. STP is a good and cheap brand, easily available on Amazon.

Doors: (2 for panel, 1 for doorpad) x4=12, can be optimized to 10 sheets with careful planning
Floor and boot: 8 sheets
Roof: 3 sheets
Firewall: 2 sheet

If your vapour barrier is intact and you run no risk of getting water on foam, then you may opt for closed foam sheets like I have used.

Originally Posted by narenteam

Thank you @LeoShashi for your response!

The sales person at the dealership told me that there's a connector available for the camera - so it will be a plug-and-play and there's no need to splice the wires. But he was only aware of MGA camera and said the Zxi+ camera is not even available to be ordered.

If coupler is available(match the connector from pic given below) then ask them to get MGA camera for XL6 Zeta from their NEXA outlet, details:

Behind the HU, connector will be disconnected, they remove glovebox and/or ACC control panel(both of these are easy to pry out, don't remove the HU) and plug the connector for camera for it to work. That's how it's done in Zeta.

Regards,
Shashi