Quote:
Originally Posted by batish You should've waited. Cancel if you can. Get it from offline store. They include installation too. This comment seems genuine, I called up here in my city and the prices which this person has mentioned in his comment, are around the same. |
Hi,
Thanks for the support.
After the last week (18th-Apr) order of Treel sensors (5 sensors + display HUD option with 20% offer in website for Rs.5999/-) please find below the happenings, which may help others too;
From order to shipment arrival
- a support person from Treel started a WhatsApp chat to my number.
I informed about the lower price with dealers which i heard from forums and was in parallel checking with nearby dealer in chennai mentioned in below link (link:
https://treel.in/dealer-locator/ and
https://jktyre.com/steelwheels.aspx)
In the chat they asked if I want to cancel the order, for which i responded that I need to confirm on the lower price with dealer and then can proceed with cancellation.
Meanwhile one dealer after multiple follow up told that he can give the sensor + installation for Rs.900 per sensor.
While this was happening, seems the Treel shipment the already shipped the product, which i came to know later only after checking mail (no SMS).
- This week Tuesday, I received the sensors shipment. The product looked good.
- Note: Once received, i just scanned the
QR code in the Outer Box of the product with the Smart Tyres App (for JK Tyres Treel), the sensors got automatically mapped based on the position label FR/FL/RR/RL/ST stickers in each sensor. Also the HUD display also synced with the App properly.
Installation
- Yesterday (Wednesday) i took the sensor box and the vehicle (Nexon XZ+) to one of the nearby dealer mentioned in the Treel site itself.
- Note: from this specific dealer, after showing the Treel sensors, i came to know that the JK tyre sensors which dealers suggested is not the Treel sensors, but the direct JK tyre sensor coming with tyres for lower cost. And they are not available in set, only in single separate pieces. And the warranty is not ensured by them. Dont know if this is common with all dealers. Please ensure to check on the warranty and sensor type with local dealers before proceeding with them.
- while others quoted around Rs.200 for installation, this dealer quoted Rs 250/- per sensor installation. As I requested about Wheel balancing after the installation he quoted additional Rs.150/- per tyre for Wheel balancing. (so total: 5 wheels installation and 4 wheels balancing = Rs.1850/-); as other dealers were relatively far, i proceeded for the installation with this dealer.
- please note that the Treel sensors where able to be installed properly only for the 4 Alloy wheels (215R16) of Nexon. Unable to fit the Treel sensor properly in the Normal Steel (non-Alloy) Wheel (195R16) used for Stepney. They tried installation, but since the air was leaking at the sensor valve side, they removed the sensors and installed the normal valve itself. I requested if any rubber washers can help for Stepney wheel with sensor valve, but they told that it is not advisable, as the steel wheel internal shape is slightly sloped. (Please note this issue is mainly for
Nexon owners, but I have also seen some others have installed Treel sensors for lower variants of Nexon itself, in which all wheels are steel wheels, these others suggested to check with MRF shops for installation).
Note: the wheels were also rotated and mounted, as I have completed more than 9.5K Kms. (Rotation: FL--> RL, FR--> RR, RL--> FR, RR--> FL, as suggested in Nexon Manual).
- so since the labor happened for sensors installation in all 5 wheels (even though they had to remove finally from the Stepney wheel), and the balancing also done for 4 wheels, they asked for the initially agreed price only. After discussion finally paid Rs 1800/- (close to agreed value only).
Usage/Issues and Support
- After installation, all the wheels are showing properly in both HUD display and the App.
- for the Stepney wheel alone i set the min max threshold in app from 0-10psi, to avoid alert from that Stepney sensor.
- the
minor issues faced from now;
- once the Stepney wheel configuration changed, the app notified to sync this with HUD Display, once allowed to sync, it seems to sync, but then again asking to sync as the configuration changed in app (even though I did not change the configuration). Now, this sync notification comes continuously. Dont know how to fix this.
- Also this app is not able to be shown in Android-Auto screen. If anyone know how to connect this app to Android Auto for direct notification and alert, please help to let know.
- also the display does not seems to turn On automatically after detecting the vehicle vibration. It just seems to shows the display in an interval. Need help in configuring the display while starting the car itself. (Tried the possible settinga in both App and HUD, but not helping)
- Regarding Support, the Toll free number given in the Treel website is switched off. Now the only hope was to contact the same person who contacted in WhatsApp. Requested for support from them regarding the above issues yesterday evening. Thier response is slow. Yet to get response. Hopefully today can get i suppose. I can update here based on the response if fruitful.
Current summary
The Treel Sensors product seems to be really good and reliable. Warranty of 5yrs stated in website is very good. But the recent support (Customer care) contact mechanism (in case of any issues) seems to be not easy. Can try to get further information on this and post it.
Attached some photos/snapshots for reference.
Thanks.