[DesertRain]

Originally Posted by WheelJack

Being a brand new car, would suggest to go to the service centre and have it thoroughly checked with all equipments and electronics available at disposal. Home check would be very limited.

I have realized that purchasing phase, delivery and customer handling experience is something Kia should really work on. I refrained earlier from booking a Kia due to pathetic customer experience at the Kia Autobahn showroom in Powai, Mumbai. Then later found another dealership in Mumbai where experience was opposite and commendable including their service centre accessibility and staff.

I would urge you to find out more about a reliable Kia service centre option near you and then only choose.

Congratulations on the new car, we do always hope that something like this doesn't happen when you bring your vehicle home but sometimes there are one to two cases, so don't worry it will get resolved.

Hi

The showroom guys got in touch immediately and came with a senior technician at home. They did some OEM software update, readjusted the fuse, looked at oil pressure etc. and said everything is fine.

Did a short drive and problem seems to be solved. This is my wifes car and i do not want her to be bothered, though i am sure she would happily ignore all lights on dash . I will keep it to run some errands and hopefully problem will not come again before handing it over to the misses.

[Nikhil0812]

Originally Posted by kvsriki

Just 4 days in after getting the car delivery, I have noticed a strange problem. While connected to the Android Auto wirelessly or wired, if I go over rumble strips or potholes, which cause a sudden jerk/vibration, the system automatically dials the distress number. Is this expected or should I get this checked during the first service? Has anyone else faced this issue on the HTX variant?

Hi, this seems pretty strange considering the HTX variant does not come with any SOS or connected car features. I too own an HTX variant and nothing like this has happened. I'd suggest you try to replicate this in front of the service personnel and see what they have to say.

[Emvi]

Sonet to get 6 airbags as standard across variants and a new blue colour as well.

Source

[Mainali]

I had an issue of using extra force on closing the left rear door since the time of delivery. In first service when I mentioned this, I was told the door has not been opened much and with use it will be okay but, I was a fool to believe that. In second service I again mentioned the same issue, they told they will apply grease and it will smoothen out. Again nothing changed, I should have followed up but, I needed to travel to home town for few months and didn't get time.

Finally in the third service, I told I am not taking delivery unless this issue it fixed. At the time of delivery after the service I realised that they didn't even look at the issue. I had not expected such pathetic behaviour from Naara Kia JP Nagar. I clearly told I don't use the car so much so you can keep it as long as you want but I want it to be fixed.

Before I go into the details of what transpired after this, I just want to give a little background of what happened with the car when I left it in service centre. I have a front and rear dashcam installed which is hardwired, after checking the footage I realised that they began work on the car at 2:30. I had made advance reservation and dropped the car around 9 in the morning. I don't know in what order they work on the car. The only thing that they did was change engine oil(I explicitly asked for a video recording of the same) after putting the car on a hydraulic lift and draining the oil.

At the time of delivery, the car was not even ready, I received a message like an hour before that the car is ready for delivery. I took my own sweet time and when I reached it was full dusty. I had asked don't clean the car just air blow the dust. These guys used the wiper washer with the dust on windscreen, they did this with front windshield as well as rear. I could have done it myself, the reason I avoided doing that was not to put fine dust particle scratch on the windshield by operating the washer when it was covered in dust.
When I said I am not taking delivery, the service person who was assigned to the car became all sweaty and told the car has to be taken to body shop. I told lets go together, one more mistake I did here was allowed him to drive. The person didn't even know how to drive properly from first he was shifting to third thinking its second. Finally when we reached the body shop which is located at BTM second stage nearby shopper's stop, he almost scrapped another car while trying to put the car inside. Literally my heart skipped few beats that time.

The body shop guy understood the issue and used a rubber mallet to hammer the hinge and also pulled the door a bit to fix the issue. It got fixed at that point of time but by the time I reached home the problem was still there.

They have been calling for feedback and reviews, I told I will give feedback only after the issue is fixed. With this issue not getting resolved in a year when I looked closely I observed that the panel gap between front and rear door on left side is larger by a mm or two compared to right side.

I need help in what to ask them, from the looks of it they might have to remove the door and make adjustment and put it back again which is something I clearly want to avoid. I don't know what kinda work they will do and don't want to end up with rattling or any other noise coming from that door. Should I just live with it since the rear seat usage for me is like 3-4 times a year.

Also on a side note do we have a thread where the service centre are rated, I would definitely want to give another Kia service centre a shot if they are better than this one. If we have a thread like that based on city, please point me to that I will give it a read. I am kinda soft and don't press hard on the lower rank employees, because I think they are just trying to make a living in this difficult time, yes I agree that they should do their job better to move up the ladder but we all know there is no ladder to move up for most of them, they will switch around to another manufacturer with experience and continue the same I don't care attitude.

[Saitama]

Originally Posted by Mainali

There are few rumble strips in between my house and the airport, what I have observed recently is the car looses the balance when you go over them even at really lower speeds in the range of 50 KMPH.

Any suggestions how do I go about it explaining the issue and the problem?

Have a look at your tyre pressure. Common issue when it is over the recommended limits.

[Saitama]

Originally Posted by WheelJack

Just out of curiosity wanted to check what's the maximum you have got out of your diesel gtx+. I am a seltos gtx+ diesel owner, hence being a little curious. I have heard you can easily go all the way upto 25 per litre easily? Is that true.

My average (using fuelio app tracking) for D AT for 17k kms is about 15. 40-60 highway-city. Best I have got for a full tank is 22.5km/l (100% highway) and worst for a full tank is 11.1km/l (100% City)

I never throttle control for mileage. But not heavy footed either.

[Mainali]

Originally Posted by Mainali

Also on a side note do we have a thread where the service centre are rated, I would definitely want to give another Kia service centre a shot if they are better than this one. If we have a thread like that based on city, please point me to that I will give it a read. I am kinda soft and don't press hard on the lower rank employees, because I think they are just trying to make a living in this difficult time, yes I agree that they should do their job better to move up the ladder but we all know there is no ladder to move up for most of them, they will switch around to another manufacturer with experience and continue the same I don't care attitude.

This is an update to my earlier post. After I took the car, I started getting calls for feedback and I mentioned the issue, I was asked to get the car to the service centre, I was even offered a free pick up and drop. This was even before I posted here in this forum. The service manager got in touch with me and promised to resolved this issue as soon as I get the car to them. He was sorry for this whole incident and told me in future if I am not satisfied with the work, the managers are always accessible.

Today I finally manage to free myself up and visited the service centre, Mr Basavarju N the General Manager of the service centre got in touch with me. He was sorry for the miss and assured me that Naara Kia does take customer satisfaction seriously. He personally oversaw the work on my car and resolved it, luckily there was no need for door removal and the entire work was done in less than an hour.

With the issue getting addressed and resolved, looks like Naara kia does take customer complain seriously and act on them. I am satisfied with their response, they accepted the miss, got in touch and handled this in the best possible way they can. I also believe in giving a second chance because we are humans and mistakes do happen sometime. If someone is welcoming in accepting that and getting it corrected. That does for me

Lastly Mr Basavarju N(general manager) assured me that if I have issues in future or know anyone who faced any issue while getting their car service at this place can directly get in touch with him on 6366560080. He promised to personally oversee and attend those complaints.

[hrman]

Originally Posted by Mainali

This is an update to my earlier post. He promised to personally oversee and attend those complaints.

Good to see this got resolved. I am still not clear on what was the issue. Did you need to exert more force while closing the rear left door? And what did they do to make it ok?

I used to see a similar issue when i had the Honda city earlier. The driver side door would not close normally. I needed to exert more force. They pointed that since the cabin is airtight, the pressure inside the cabin is preventing the door from closing at the first go. I tested this theory by leaving the passenger side window slightly lowered and then closed the driver side door. It closed without any effort. This problem got resolved on its own, I dont know how (possibly some rubber beading in the doors wearing out and allowing air to flow)

But in your case, nice to see that they take customer care seriously now that they have crossed 4L deliveries. Their true test will start now since the numbers are increasing, how do they manage the service levels

[jkrkrish]

Originally Posted by Mainali

Also on a side note do we have a thread where the service centre are rated, I would definitely want to give another Kia service centre a shot if they are better than this one. If we have a thread like that based on city, please point me to that I will give it a read.

I too feel, it will be a good initiative to have in this forum, a rating on all the service centres w.r.to handling service issues and insurance claims.
It will help the members, and in addition the service centres may handle our cars carefully, if they know there is another rating being recorded.
Moderators can explore the feasibility and logistics involved

[Mainali]

Originally Posted by hrman

I used to see a similar issue when i had the Honda city earlier. The driver side door would not close normally. I needed to exert more force. They pointed that since the cabin is airtight, the pressure inside the cabin is preventing the door from closing at the first go.

Yes your theory is correct, but for me even when another door or window is opened it had to be closed with little bit more force, like you do when all other doors are closed.

Fix: There was small panel gap between the front door and the rear, which was adjusted and fixed. Also, the door was slightly misaligned, after proper alignment the issue was gone.

[SoupRaw]

Sonet owners, what was the ODO reading at the time of delivery for your vehicle?

My sales executive tells me they do a PDI of upto 30-35 kms before delivery. Is this normal?

[fiat_tarun]

Originally Posted by kvsriki

Just 4 days in after getting the car delivery, I have noticed a strange problem. While connected to the Android Auto wirelessly or wired, if I go over rumble strips or potholes, which cause a sudden jerk/vibration, the system automatically dials the distress number. Is this expected or should I get this checked during the first service? Has anyone else faced this issue on the HTX variant?

Do you use a Samsung phone and are you keeping your phone on its side with the power button facing down ? Pressing the power button continuously a number of times (I think 10 times), results in the phone initiating an emergency call.

Since you said it happens only when going over a pothole / rumble strips, the phone is jumping around & the power button is being pressed. Place the phone on a flat surface or on it's side with the power button facing upwards and this should not happen

[kvsriki]

Originally Posted by fiat_tarun

Do you use a Samsung phone and are you keeping your phone on its side with the power button facing down ? Pressing the power button continuously a number of times (I think 10 times), results in the phone initiating an emergency call.

Not Samsung, I use ASUS ROG 5. But your suggestion did the trick. Earlier, I was placing the phone with the power button towards the back wall of the phone storage area Now, I place it with the power button towards the open area and have not faced the issue again.

Originally Posted by SoupRaw

My sales executive tells me they do a PDI of upto 30-35 kms before delivery. Is this normal?

I got mine at 35km. Based on multiple posts across the forum and also based on the PDI-checklist, it should not be more than 100km for most of the brands.

[jasjotbains]

Being a member of Team BHP since 2016, I have always read the "New Car ownership" reports of our fellow members here with the excitement of a child going to a park. I have always dreamt of writing my own such post one day with a shiny new mean machine besides me. After much deliberations about staying in India or moving abroad, I finally made peace with the fact that home is where the heart is. And I needed a new love to keep my heart occupied.

Enter Kaleen Bhaiya, me Sonet GTX+ Diesel AT.

THE NEED

I got married in 2018 and had to move to TN to join a bank famous for its never ending lunch breaks and passbook printing lines (P.S - There is/was no concept of "Lunch ke baad aana"). My i10 had been my sole companion since 2013 (before the Grand was launched) and I have had some memorable trips with it. However, driving on the national highways of TN (especially Krishnagiri-Hosur) made me realize that I was in need of a car with better pulling power, especially with the AC on.
I got transferred back to Punjab in 2021 and got posted some 140kms from my home, which mandated bi-weekly trips on highways back home to Chandigarh. My i10 was not the safest bet while driving alongside heavy vehicles (0.5* rating) and the lack of modern tech was fast causing irritations for me. Being posted in the NRI belt of Punjab meant sooner or later you also bite the the "Kanedda dream". Reservations by the family and unending tensions later, I arrived at the conclusion that I needed a distraction to keep my heart occupied. What better than a brand new 4 wheel ride! And since my i10 was already 9 years old, convincing the family for a bigger car was not a big deal.

THE CHOICES

It was pretty clear that I required a diesel. Even though my daily running of 25 odd kms and bi-weekly 300 km trips did not necessitate a diesel per-se, however it was pretty clear to me that I will not be compromising on pulling power. I like spirited driving, even though I keep my speeds to max of 100-110 kmph even on highways. Apart from a diesel, I wanted few creature comforts; an automatic (and a proper one while we are getting it), a smooth jerkless ride, good sound system, reliability and good enough space. I narrowed down to a few vehicles:

1. Sonet Diesel - The lovely TC box. My parents have an i10 AT and its a pleasure to drive. I expected similar driving experience from the Sonet. Also, it was loaded with tech. Creature comforts like ventilated seats, Bose sound system and prior experience Hyundai reliability (paint quality is another matter) put it high in the preference order. However, the safety aspect was a question mark here considering how the Seltos fared. But 6 airbags was an assurance.

2. Nexon Diesel - This was my first choice. However, I was only concerned about the AMT gearbox and its smoothness. As rightly guided by many forum members here, "drive both (Sonet and Nexon) and then decide".

3. XUV 7OO/3OO / Thar - Boot space in the XUV was probably comparable to my Activa on a pro-rata basis. I believe a Thar, while being a great vehicle, is very impractical for a family if its going to be the only vehicle in the garage. Hence, both were rejected. Checked out the XUV 7OO too but the features at my price point were not much to count. The waiting period of 10 months made Mahindra a clear case of rejection.

4. Venue Diesel - Didn't excite me a bit even though I'm a Hyundai fanboy. Lack of AT in diesel was a let down.

5. VW/Renault/Lesser sold brands - Being a banker and being subject to frequent transfers to Tier 2-3 cities, I needed a vehicle whose sales and service was readily available. Hence not considered. Also, I have had horrible experiences with VW service in Chandigarh so the options were not given an after-thought.

6. Verna - Did give the Verna SX some thought but driving a sedan on potholed village roads is exactly the stuff nightmares are made of. Plus, the lower seating position was not to my liking. City was overlooked since Honda's future in the country seems uncertain.

Therefore, it was a battle between Nexon Diesel and Sonet Diesel. I drooled over the Nexon whereas mother and wife wanted my cheque book to be opened at Kia.

THE SELECTION

Test driving both the vehicles was the first task. Called up Tata dealerships in Mohali and Chandigarh and NONE OF THEM had a Diesel-AT test drive vehicle. This was across 3 different dealerships in a state capital. Tried searching Zoomcar and Revv but no luck. It was surprising considering Nexon was outselling Sonet over the past few months. TATA Dealers - If you're selling a vehicle, please have atleast a TD vehicle for it.

Called up Joshi KIA in Mohali and they informed me that their Chandigarh dealership had a GTX+ test drive vehicle. I reached there with the entire family and was greeted by the KEC. He informed me that the vehicle was out on a TD and will be back in 20 minutes. He noted down my requirements in the meantime and after 20 minutes, the vehicle came and we went for a test drive. I thought that the car drove decently, only to be told by the KEC (Kia Experience Consultant) that I was caressing, not pressing, the accelerator. I pressed the pedal a bit further and within no time I was at 3 digit speeds! The vehicle just let out a meaty growl, nothing else. The KEC already knew I was sold. I also test drove the Seltos but it seemed unnecessarily big for my requirement. Also, my father rejected the Seltos ride quality when compared to Sonet. I was clearly told by my KEC that the waiting period was 24-25 weeks but I can expect my vehicle by Feb end / March beginning. I went home (all the time expecting my parents' i10 to let out a meaty growl), discussed with the family and booked the Sonet 1.5 GTX+ D-AT in Glacier White for Rs 25000 online. I shared the screenshot with my KEC and they shared the quotation on their letterhead via email. Then the wait began.

DELIVERY EXPERIENCE

I got a call around Jan 10 from my KEC that car is ready and they can allocate the VIN to me. My wife wanted delivery on Jan 21 (our anniversary) and I was informed by the dealership that it was possible. Got my loan sanctioned from the bank and transferred the money to the dealership. However, due to Covid affecting my colleagues, leave was not granted for 21st and I had to settle for 22nd as delivery date. Consulted a local dealer and parted ways with my i10 after 9 years together.

My KEC kept in regular touch with me and offered me a catalog of accessories provided by them for Sonet. I told him to consider my 50% NCB from my i10, which was accepted. Kudos to my previous dealership, Joshi Hyundai, for making the NCB process a smooth affair. No one tried to push for unnecessary stuff like under-body protection etc. I selected the accessories, informed them and was told that they will be installed by the time I reach.

I reached Joshi KIA Chandigarh on 22nd and was greeted by my KEC Mr Ravi Shankar. He also introduced me to ASM Mr Amit Sharma and we had a bit of a chat while my paperwork was being done. I wanted a particular number which was currently not available on the VAHAN portal. Mr Ravi Shankar guided me through the number selection process and meanwhile allocated me a temporary number. The paperwork was over in a jiffy and I finally laid my eyes on my decked up Sonet



It was constantly raining throughout the day. However, the weather opened a bit and we got the delivery ceremony underway. So many people clapping triggered my son who started clapping on his own . My family had purchased 4 Hyundai vehicles from Joshi Hyundai and we expected nothing less than stellar sales experience from Joshi KIA. As expected, the buying and delivery experience was top class.



Then we had a small cake cutting ceremony. I added a few more accessories at the last minute which were installed instantly by the team. We were provided a small plant, a bouquet and 5 Ltr fuel coupon. We were on our way then.



Mr Ravi Shankar KEC, Mr Amit Sharma ASM and Yours Truly!

We filled up from a nearby pump and took the Sonet to a Gurudwara first. The next day, we headed out on our first highway drive.

INITIAL FEEDBACK

Coming from an i10, there is a big difference in driving experience and big-car experience.
Likes

• The engine is smooth as silk. It feels as if one is gliding on the road. I am driving it in normal mode till the first service and keeping my speeds to below 80 kmph, which is very difficult. The engine is yawning at this speed at around 1500 rpm. The ride quality is good and you feel planted on the road.
• The sheer road presence you feel when driving it. The raised bonnet, the growl of the motor, all make you feel Bahubali-esque (from Mirzapur)
• The presence of a front defogger switch has saved much efforts in the cold wet weather over the past few days. A rear defogger and wiper have made driving easier.
• The real time FE is 21 kmpl the last time I checked. Many have claimed of getting higher FE as compared to ARAI rating. Anomalies? Will find out at the next tank fill up. Even after a week of driving in stop go traffic, the FE stands at 19.2 kmpl with almost 400 kms over.
• The LED lamps up front provide decent coverage of the road ahead even in rainy weather.
• The gearbox is smooth as a hot knife through melted butter! I am just waiting for the first service to be over before I plonk it into Sports mode and use all the horses on tap.
• The ventilated seats are going to be a boon hopefully in another 3 months when summer arrives.
• Being able to remotely turn on the engine is a boon especially when outside temperature is in single digits. Helps warm up the engine and bring the cabin to an acceptable temperature. Also, it helps to get in those 15-30 seconds of idling before moving.
• Plenty of boot space on offer. Can easily devour 3-4 of our bags. The spare wheel is neatly tucked so as to provide a flat boot.
• The music system is pretty good. Gives you decent thump without being loud. Android auto connects with a bit of difficulty but I believe its due to my lack of prior experience.
• The sunroof lets in just about enough sunlight to make the car feel airy.
• The beeping reminders when you left something ON helps prevent battery draining for people who are as forgetful like me. The car wont lock if you left something on.
• The front and rear parking sensors help park the car in tight spots. It also helps to park the car snugly especially when you cant see in front of the bonnet.

Dislikes

• Would have appreciated Xenon projector lamps upfront instead of LEDs. The throw of projector lamps is much better IMHO.
• The front fog lamps are merely for show. Expected better light from them but they are surprisingly inefficient at it. Also, halogen projectors and LED main lamps are a bit of mismatch.
• The remote access/ KIA Connect works at its own sweet timing. A real time execution of commands would've been better.
• The ride quality at slow speeds is a bit of a bummer.
• Lack of backlit switches on a vehicle costing over 14 lacs is a disappointment. Good luck figuring out whose window you're moving or what button you are pressing on the driver side door. The disco lights are useless and backlit switches would've been more helpful.

DRIVING MODES

This is one of the best features in Sonet. The three driving modes will alter the behavior of the engine and suspension to suit the need of the hour.

ECO Mode - This is best for driving in congested areas and where FE matters the most. The engine will shift at around 1500 rpm and you can imagine the driving style to be like a turtle floating in water. However, the power is severely restricted so do not try anything adventurous.

Normal Mode - This is selected by default everytime you switch ON the car. This is suitable for slightly open areas or for relaxed highway runs. Overtaking is easy and will fulfil your needs for approx 70% of the time. Consider it as if a horse is running in a grassland.

Sport Mode - This is the business mode. You can well imagine it as if a hungry Doberman is on a leash. That's how the engine lurches forward even with a slight touch of your foot. The engine shifts at approx 3-3.5k rpm and triple digit speeds are easy to achieve. This is for spirited highway runs on roads like Yamuna expressway or the GT Road. The car pick speeds similar to a cheetah chasing its prey.

MILESTONE 1: 1000 kms / 1st Service

Completed the first 1000 kms in a month. I was eagerly waiting for it since I wanted to get the oil change done and then revv the car in Sports mode. I reached Joshi Kia without appointment (some like to live dangerously) and the work was over within 30- 40 minutes. The best part was they did not use polish on the dashboard, windscreen and rear view mirror!

I finally got a chance to read the User Manual and wanted to congratulate myself on being able to maintain good speeds and keep the engine docile. However, the User Manual recommended RPM to be kept between 2-4k rpm. My SA informed me there is no such advise of not using "Sports" mode during run-in. Needless to say, I immediately switched to Sports mode on my way back.

My current fuel economy is around 15.4 kmpl, considering my driving is mostly in a city. However, with more highway runs, it can go up to 17-18 kmpl max.

Overall, the Sonet is going to cost me approx 15 lacs on road, thanks to the low RTO charges of approx Rs 63000 in Chandigarh. I hope to have plenty of memorable trips with my Sonet. Will be updating this forum with more posts as and when I complete my milestones.

[SoupRaw]

Originally Posted by jasjotbains

Enter Kaleen Bhaiya, me Sonet GTX+ Diesel AT.

Congrats on your beast, I will be taking delivery this Friday after 3 months of waiting!

I envy the low RTO cost; here in Bangalore it's preposterous and the vehicle comes to 17L.

Wishing you many happy and miles!