Apologies in advance for the long post.
Went in for my 15k service after 14 months of ownership at Kropex Bangalore.
Service cost: Rs. 3703/- (Ill add the breakup later)
Before Service:
Engine, Gearshifts, Braking- Absolutely no issues, didnt feel any deterioration in them since the last service. Silky smooth (just how a stock Beat would feel). Havent felt any loss in the braking department since the start.
Suspension: Thud/Clunk/Shudder from the front right and vibrations on steering while driving on broken roads(specific types) .Normal, smooth roads- no issues at all.
Ride & Handling: No issues except for the suspension noise. Wheel alignment and balancing off. Direct Result of my 10k service done by Trident where they messed it up.
Rattles & Niggles:
Vibration from the right side window (couldnt figure of either front or back) which happened on only specific type of roads/bumps. Sort of a mystery on when it happens
Resonance sort of rattle from the tail gate at certain speeds/low RPMs. Quite prominent.
Suspension noise- same as what I mentioned above.
Thud from the Tailgate/Rear/God knows whr- An issue highlighted by other Tbhpians also. I thought mine had gone sorted by hammering the Hatch lock during my 5k service but it has resurfaced. Got used to it now.
What they were supposed to do in service:
Change Engine oil, oil filter, clean AC filter, clean brake pads
Mentioned all the noises, took a test drive with a service guy.
Murphy's law strikes and the suspension thud/clunk/shudder is minimal to a point where he says thats its the normal sound of suspension over bad roads. Repeated over bad roads with me driving and insisted its there. Not sure if he understood.
Window noise absent (thanks Murphy again)
Tail gate rattle there. He notes it down
I insist to my Service advisor and this service guy that they check the suspension thoroughly for worn out bushes, link rods, struts and anything else. He assures me he will.
After service:
Engine, gearshift, braking: No change. There were no complaints or scope of improvement to start with. Brakes feel harder though.
Suspension: The same problem is there. I really doubt I am imagining it. They said they checked everything, tightened everything (lol), rotated calipers. And test drove the car thrice.
Ride & handling: for some reason the wheel alignment feels less off than before. Need to sort it out though.
Rattles & Niggles: The sad part is all three things are still there. however,the tailgate rattle has reduced. I did hear the window noise and the suspension feels around the same.
Of course, the boot thud is still there as well.
So what did the service guys do? I have no idea. Nothing feels improved except for the cleanliness outside/inside.
On top of it- one of my precious massive DRLs (right) at the front is missing

The service advisor says his service guy went for a test drive (over bad roads) and came back with it missing . Apparently the left one also fell off but he stuck it back using double sided tape (he proudly said that as if that would give me comfort). Cut off the other one too
Blasted him for this reason. Couldnt do anything about it. It was 630pm when I reached there (was there till 715) and office commitments forced me to hurry things up. However, I managed to get some compensation from it but nothing compares with the sadness I feel owing to the defacing of my Black Beat with those shiny large DRLs which were attached around 14000kms back :(
Anyway, this service didnt really solve any of my problems. Not happy with Kropex. Only consolidation was that my SA wasn't like a 'chaloo' type but instead owned up to the loss of my DRL.
I only realised that none of the sounds were fixed after I drove back home so another trip there is pending. Ill come to know the exact extent to which the issues remain the same by driving more tomorrow.
So back to square one I guess, minus my DRLs at front