![]() | #5101 |
BHPian Join Date: May 2019 Location: Chennai
Posts: 105
Thanked: 147 Times
| ![]() I'm Sorry, I did not follow this thread from the beginning and do not know if someone had a similar experience I had a peculiar experience: At Nallur toll plaza in Chennai. I passed through it and was debited Rs.50 and the balance amount in the Fasttag account was Rs.56. I returned after 3 hours and the return charge is Rs.25. But, the Fasttag was not functioning and the operator said it was blacklisted due to insufficient funds. I had to pay the full single entry toll manually and then proceed. My question : 1. Why fasttag is blacklisting my account, even when there is enough money in my account for the current toll? 2. Is there a minimum balance to be maintained in the Fasttag too? or we will be blacklisted? |
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![]() | #5102 | |
Distinguished - BHPian ![]() ![]() Join Date: Oct 2009 Location: Namma Bengaluru
Posts: 6,353
Thanked: 7,576 Times
| ![]() Quote:
In fact it shouldn't have worked during the onward journey as well, so possible that they've made it Rs.100 now ![]() | |
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![]() | #5103 |
BHPian ![]() Join Date: Nov 2011 Location: WB-06/TS-07
Posts: 338
Thanked: 375 Times
| ![]() Can anyone please help me on how to escalate a request for ICICI fastag replacement. My windshield got damaged in February and had to be replaced, so was the Fastag. I raised a request in March and still nothing has been done(been more than 4 months). Everytime I call them all they do is open another new ticket and tell me it would be delivered in 15 days, which never happens. Also if anyone can let me know where i can get a replacement FasTag near to Gachibowli, Hyderabad. All i find are Paytm ones near the toll plaza. |
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![]() | #5104 | |
BHPian Join Date: Apr 2015 Location: Panchkula
Posts: 49
Thanked: 52 Times
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Got mine within a week | |
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![]() | #5105 | |
BHPian ![]() Join Date: Apr 2010 Location: Bangalore
Posts: 919
Thanked: 1,132 Times
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Overall, this helped me do a good 120 KM round trip today. It was such a pleasant round trip today after months and months of staying at home. I did notice a lot of traffic on the roads. Lesser cabs though. As always, google maps had to share its bit of fame and took me through some really beautiful and scenic route along the Indian Institute of Horticulture Research roads. Loved it. I am now thinking if my excuse was a tag replacement or the excuse was a long drive, but i am not complaining. | |
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![]() | #5106 | |
Distinguished - BHPian ![]() ![]() Join Date: Nov 2007 Location: Belur/Bangalore
Posts: 6,358
Thanked: 20,557 Times
| ![]() Glad that this gentleman has been able to sort out Fastag replacement or purchase woes of many motorists in the last 2 weeks, especially those living in Bangalore! From recent experiences of you all, it is evident that Vinay has been customer centric although I haven't interacted with him or met him till date at all. There are such banners for FASTag replacement at NBTL (Parle Factory), Devihalli (Towards Hassan) and JAS Nelemangala too but most of the recent experiences say that either the numbers were invalid or there was no response. Quote:
Even when I have returned on a busy Sunday evening, I have taken these roads to reach home with zero traffic till the gate of our apartment. That is indeed the most impressive experience of having such alternate routes. The surroundings here are dotted by a large concentration of such Reserve Forests, Research institutes and other natural sections. Glad to say that our daily morning jog happens around here after as we drive 5-10m and park the car. Last edited by paragsachania : 9th July 2020 at 09:23. | |
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![]() | #5107 |
BHPian ![]() | ![]() Haven't gone through the entire thread. Does anybody here have any experience with Canara Bank issued Fastag. Mine is Canara Bank issued and funnily enough this particular bank is neither available in the fastag app nor the fastag recharge option is available on the bank mobile app. Right now I'm recharging through the branch near me, for which they send me a payment link each time. It becomes inconvenient sometimes. Thanks in advance. |
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![]() | #5108 |
BHPian ![]() Join Date: Nov 2011 Location: WB-06/TS-07
Posts: 338
Thanked: 375 Times
| ![]() Have been raising request one each month,following up every 10-15 days. I really need the tag now. |
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![]() | #5109 | |
Newbie Join Date: Nov 2019 Location: navi mumbai
Posts: 10
Thanked: 2 Times
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They started closing the the complaint by the end of month and I kept reopened a new ticket. I was persistent. This was before I knew what to do. Once you dont get any resolution - download or grab screenshot of the ticket numbers you have opened on the operator (in this case bank). Keep copy of the messages or toll paid receipts. Then goto consumer helpline http://www.consumerhelpline.gov.in/ and upload all the information (you have to create an account). Within two weeks (in midst of the covid crisis), I got call from Axis Bank and the amount was refunded a week after that. I hope this serves as a pathway for others who need a resolution. | |
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![]() | #5110 |
Senior - BHPian Join Date: Jun 2007 Location: Kochi
Posts: 2,353
Thanked: 461 Times
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![]() | #5111 |
BANNED Join Date: Dec 2010 Location: Delhi,Allahabad
Posts: 329
Thanked: 311 Times
| ![]() My question is : What if I put the fastag of Car1 on the dash of car2 and drive through a toll in car2 ? Can the system detect it ? Are the HSRPs matched ? Less, likely. |
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![]() | #5112 |
Distinguished - BHPian ![]() ![]() Join Date: Jun 2012 Location: BengaLuru
Posts: 4,317
Thanked: 10,115 Times
| ![]() Toll operators usually have number plate recognition cameras which is visible to the toll operator manning the booth. If a mismatch is noticed, they can raise a dispute against your tag. However I am not sure if the vehicle number is verified. Rather the vehicle type is definitely checked. One reason for that is the registration number of many cars isnt correctly recorded, especially since its being done for new cars before registration with only engine and chassis number entered. The second reason is that in case of a vehicle change within same class, ie from car to car, the toll operator doesnt suffer a loss since the toll amount paid is the same. But however if you try to use a tag meant for car in a truck or a multi axle vehicle then there is definitely a loss of revenue for the toll operator. Hence if they notice that the vehicle class is not the same, which can also be figured out by the tag colour, they will definitely raise a dispute after which they claim the excess toll amount, and after that its left to the tag issuer to take a call on blacklisting your car. For me, the toll booth in Bankapur had falsely claimed that my Celerio was a truck and charged me extra. Then I had to send the pictures of my car with the tag on it to reverse the dispute and get back the excess amount charged. |
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![]() | #5113 | |
BHPian ![]() Join Date: Feb 2020 Location: Calcutta
Posts: 315
Thanked: 3,121 Times
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The fastags are linked with vehicle numbers and hence the system will call out the mismatch. It is highly unlikely that criss crossing of fastags will not get notified. That is why one person having different cars will still need to buy separate fastag for each car although the account number can be same. | |
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![]() | #5114 | |
BHPian ![]() | ![]() Quote:
And Fastag isn't really fast, you do wait few seconds before the gate opens and this gives sufficient time to the person to validate. Try it out, and do let us know if it worked ![]() | |
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![]() | #5115 |
Senior - BHPian ![]() | ![]() The bigger toll plazas have Automatic Number Plate Recognitions Systems (ANPRS) which processes number plate screenshots at lightning quick speeds. If it senses a mismatch, the boom will not open automatically and an alert is sent to supervisors. Net net, you may get away some of the time but not always. |
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