Re: Renault Duster : Official Review Hello everybody.
We received delivery of Duster 85 RXL yesterday (January 14). Unfortunately, I cannot start an ownership review as the vehicle is with my parents and not with me.
Here is our experience in brief. My father retired in 2010 and was in the lookout for an SUV. He had booked Fortuner which unfortunately had to be canceled due to other financial obligations. We then booked Volkswagen Vento Diesel which too had to be canceled due to similar reasons. Duster was the third vehicle we booked.
We booked Duster RXE Petrol on August 31 at Dee Dee Motors in Dehradun for 50,000 booking amount (just in time to be eligible for price protection from subsequent increase). Main reasons for going with Petrol was to save on initial capital cost (on road price was coming to around 7.8 lacs) and also the running would not be high (less than 1000 km or even 500 km per month). The delivery period promised was January which was fine with us as we were not in a hurry. We talked to the dealer during December and were told that the Petrol models were not being manufactured much due to low demand and so the delivery would be pushed to February. By this time we were a bit restless and also there were fears that price protection may not last for much longer, especially if another price hike materializes by February.
Long story short, we changed the booking to 85 RXL on December 31. However, we had to pay additional 2 lacs in order to maintain the price protection, especially since price hike was now imminent. Apparently someone had canceled 85 RXL and we would be able to get it by mid January. We were told that even 85 RXE was not being manufactured much and delivery period could not be provided with any degree of certainty. The on road price was coming to around 9.8 lacs now, almost 2 lacs more than RXE Petrol.
My father arranged the car loan for 5 lacs from SBI (10.5% interest rate, no pre-payment penalty) and the dealer confirmed in second week of January that the vehicle had arrived. We set Makar Sankranti (January 14) for the D-day. I had provided the team-bhp PDI checklist to my father and brother. The delivery details are as follows:
- We opted for insurance from the dealer as hopefully my parents will have to face lesser hassles in case of claims.
- My brother had created an mp3 CD for testing the music system. However, the music system could not read it. Probable cause told by the dealer was that there were too many folders in the CD. Will have to check this again with all mp3s in the root folder. - As per my folks, the dealership experience was good and the staff was courteous.
- Mileage was 50 km which seems fine. We didn't know how to check if odometer was disconnected.
- Body work and glasses did not seem to have any dents or scratches.
- Battery warranty is for one year, but a separate warranty certificate is not provided.
- There is no warranty for tires.
- While there is the standard 4 years/ 80,000 km warranty for the vehicle, separate warranty certificate was not provided. Dealer said that the chassis number would be entered in the Dealer Management System (DMS) which would then be automatically available at all service centers across India.
- As per the dealer recommended tire pressure is 35 psi. I had read earlier on this thread that the recommended tire pressure is 29 psi. As per my folks, the ride quality is great, so probably will not ask them to set it to 29 psi.
- Mud flaps and floor mats promised free during booking of RXE Petrol were not provided free for 85 RXL. It’s a small thing, but it did sour the experience a bit and we decided to get them later from outside.
- As per the PDI checklist, my folks distributed sweets and gave a token gift to the sales person.
To reiterate myself, the overall dealership experience was good as per my folks and the staff was courteous.
Unfortunately, as I was not present during the delivery, I cannot provide much further information on the dealership experience or the vehicle. However, if people in the vicinity of Dehradun have any questions, I would be happy to check with my folks and try to answer your queries.
I would like to thank team-bhp for the wealth of information, especially the PDI checklist. Although my folks could not check everything on it and could not get all the documents (especially warranty certificates), but it was a big help to them in checking at least the major points without me being there.
Now have to order team-bhp stickers and key chain ! |