#Mahindra, here is my story behind #unliking your page.
I bought #TUV300 after being praised with reputation of a great Indian brand. I was being told #Mahindra is a great company with great products and I went ahead to buy my first #Mahindra dream car. Little did I realize that my dream to drive my first ever #Mahindra will soon became #nightmare.
Here's how the story unfolds of a #harrowing experience:
1. It all started with #GSPMahindra who was the dealer of my car. I booked silver T8 model of #TUV300 car in Sep'2015 with promise to get delivery of the car in 2nd week of Oct'15 (Navratras). On umpteen follow-up calls till last Navratras, I was being the car is still not available. On last day of Navratra, on escalation to senior most officials, I get a call that I can take delivery of the car but to my utter surprise, the car for delivery that was ready was a "white" TUV instead of "silver" TUV - really!! - do you think people are color blind. It was only after 2 weeks the car was delivered with some freebies (to compensate for color blindness) on 29th Oct'15.
2. I was happy, leaving the unpleasant experience behind and boasting about the great India co. with my family & friends till one fine day when my car suddenly stopped in middle of the road showing #Engine light.
3. #GSP was quick enough to take care the car for repair and return it to me next day only to realize the problem cropping up again in 2 weeks. It was taken again (not to mention to service station located in outskirts of Gurgaon) only to be delivered back with now a new problem.
4. This new problem unfolded in the 4th week - which was an irritating sound on pressing accelerator. I called up #GSP again only to hear that they will fix and I need to send car again 50 km away to their service station. The problem appeared to be fixed by #Mahindra and car was sent back to me.
5. Well - the 5th week was wonderful and I had my fingers crossed but as they say when everything goes right something has to go wrong and bingo! - the accelerator problem resurfaced now with a new issue of knocking sound under the gear box. To my frustration, I refused to send my car this time but #GSP sent some mechanics to my office and fixed the problem.
6. Till date, the accelerator problem though is resolved but the knocking sound is still persists. #GSP claims #Mahindra still doesn't have a solution for this even after trying all the possible fixes.
7. I was trying to live with this problem of knocking sound which is (quite irritating to be honest) by giving our desi company #Mahindra benefit of launching all desi vehicle with minor niggles
8. Well, the confidence did not last much long. Starting May'16, now a new problem #OBD light came to haunt me!. The engine would suddenly lose power while accelerating and car won't go beyond 60-70 kmph - now that is what you really call a #Tank - that just sits and doesn't run.
8. This time doubting the #GSP service center, I decided to send my car to another service station #RR Mahindra in Gurgaon hoping one & final solution to the nightmare.
9. The staff at #RR Mahindra was super courteous and heard my concerns and told me that problem will be fixed in no time - little did I realize, it was another horrendous journey that was about to commence.
10. The car now has been to #RR Mahindra station for the 6th time in last 1 month. Everytime, #Mahindra claims that it has fixed the problem. I drive the car for a day only to get super irritated & bugged by the same #OBD light and engine losing the steam problem. The car refuses to accelerate, loses steam suddenly when running and you soon find yourself (sitting in a so called battle tank) being overtaked by rickshaw wallah!
11. Unsure all this while if I mentioned that I got original accessories done from #Mahindra at time of delivery of the car only to realize that the bull bar was incompatible with silencer of the car & makes a 'bell' like sound everytime car starts & stops - guess #Mahindra wants this is devotional aspect to be maintained & make you believe that your car is your temple!
#Mahindra, it is because of you people of this country do not believe in #makeinindia products and choose to vow by #Hyundai's, #Honda's and other brands. I must admit that your staff is super courteous but what is the point if your product is not fail to deliver what you promise or advertise. I feel cheated and I must say from a big promoter, you have found a big detractor for your brand. I waste hours of my familytime (not to mention inconvenience I face of not having a car) every weekend to get the car fixed & still shell out 30K EMI per month. For record, my car in last 8 month has been your service station 18 times!!!. Sorry, but I couldn't have been more patient & a better unvocal #Indian.
Amit Nagpaul
9811472104
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