![]() | #5446 |
BHPian ![]() Join Date: Jan 2017 Location: Pune
Posts: 142
Thanked: 189 Times
| ![]() Is there any system by which we can order western Amazon/eBay items to India, items which don't have international delivery option. I heard from someone that there are few companies which allow you to order items on some of their USA address and then they ship it to India. Does anyone know about same? |
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![]() | #5447 | |
Senior - BHPian Join Date: Dec 2008 Location: Bangalore
Posts: 2,728
Thanked: 2,768 Times
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![]() | #5448 | |
BHPian ![]() Join Date: Jan 2017 Location: Pune
Posts: 142
Thanked: 189 Times
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![]() | #5449 | |
Senior - BHPian Join Date: Dec 2008 Location: Bangalore
Posts: 2,728
Thanked: 2,768 Times
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Don't think it is substantially different when consignment is from the US. | |
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![]() | #5450 |
Senior - BHPian ![]() Join Date: Dec 2007 Location: Kannur
Posts: 3,696
Thanked: 6,265 Times
| ![]() How does amazon share order details with courier company at 7.15 AM when the order was placed at 10.30 AM? This is what tracking detail shows. |
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![]() | #5451 | |
BHPian ![]() Join Date: Jan 2014 Location: -
Posts: 693
Thanked: 1,334 Times
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![]() | #5452 | |
Team-BHP Support ![]() ![]() Join Date: Feb 2004 Location: Bombay
Posts: 23,235
Thanked: 29,392 Times
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1) Incorrect time set / timezone on some computer. 2) A lot of times you have to inform the courier company that there is a pick-up on that day. Maybe they generated that general pick-up at 7:15am -- and since your package was picked up as part of that batch, it imported that pick-up generation time. | |
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![]() | #5453 |
BANNED | ![]() The WORST ever experience with Amazon Global in terms of delivery. I had followed their instructions and uploaded my Aadhaar Card as KYC. When the courier came home to deliver the product (Orient Watch) he demanded a photocopy for verification. He said he wanted the photocopy else he would not deliver. I told him to take a walk. At which time he asked me to raise a complaint. So blasé about customer service these filthy Aramex Courier people are! I shall NEVER give my personal ID details photocopy to some random courier guy. Especially when Amazon's stated KYC policy is as follows and I am not required to give any photocopies when I have already uploaded my KYC. That much is very clear. Amazon KYC Policy Below: ID Proof Collection for Delivery When you purchase items being shipped from the US through Global Store, our designated carriers deliver the item to your delivery address. As per custom regulations, you need to provide Photo Address proof, which can be provided while placing the order on Amazon.in or at the time of delivery. ID Proof uploaded on Amazon is securely stored for all your future purchases and returns of Global Store products. Basis this I got their customer service to call back on 6th (the same day the courier came) and demanded re-delivery which I was assured would happen the same day or max the next day (today). On checking the site for the delivery status I found that now the order is going to be delivered only tomorrow (8th). I blasted their customer service this afternoon at which time I was assured that they would deliver today. They said to me that the courier chap said that my phone was "Switched off". This is a regular lie that these couriers give. Either Phone Switched off OR door locked! Ridiculous! Now it is 8pm and still no product! Upon re escalating, again I am told by their filthy customer service that the order will only be delivered tomorrow. Hence, out of absolute irritation, I have cancelled the order now and am awaiting their refund asap. I have escalated this on their Facebook Page over the last 2 days and I am constantly being asked by their idiots to fill up some forms which I have resolutely refused to do! Being a customer for 18 years with AMAZON, this is the ABSOLUTE WORST experience I have encountered, EVER! Now I will NEVER buy from Amazon Global again. That is flat. Disgusting people. Liars all of them. Seriously I am so irritated that I am writing this personally to their Country Head! |
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![]() | #5454 |
Distinguished - BHPian ![]() ![]() Join Date: Jun 2007 Location: Chennai
Posts: 9,699
Thanked: 16,351 Times
| ![]() Please don't let me annoy you even more <Blush> but one such experience in 18 years is... actually not too bad. But, yes, I'd be angry too. Especially with this ethos of customer service which fails to address and resolve issues. I think Amazon.com have customer service outsourced here (used to know one of their trainer/managers), and I don't think this stuff would be acceptable to the .com people. So why do we .in people have to put up with it? ![]() |
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![]() | #5455 |
Team-BHP Support ![]() ![]() Join Date: Jul 2010 Location: Bangalore
Posts: 3,642
Thanked: 11,930 Times
| ![]() Same as everything else 'consumer' in .in (that's not a typo): .com consumer: Screw me and I'll sue the pants off you! .in consumer: Screw me and I'll take my pants off because suing you will just take several painful years and end the exact same way, if not worse! |
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![]() | #5456 | |
Distinguished - BHPian ![]() ![]() Join Date: Jun 2012 Location: BengaLuru
Posts: 4,377
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Also, tracking is surprising not working for global orders. Quite surprising when even smaller companies like DTDC can provide feed to Ebay and Amazon and Aramex cannot. | |
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![]() | #5457 | |
BHPian Join Date: Mar 2012 Location: KA03
Posts: 581
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I lost money on an International Visa transaction fee, which they refused to acknowledge or refund and kept sending me some template emails on how they were sorry for the inconvenience but it was not their policy to refund the fee. This was after they charged me for something that was out of stock at the seller, so they refunded my money, without refunding the transaction fee. This was well before Amazon came to India. Gave up on pursuing them and earned some forbearance for myself. ![]() | |
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![]() | #5458 |
Distinguished - BHPian ![]() ![]() Join Date: Jun 2007 Location: Chennai
Posts: 9,699
Thanked: 16,351 Times
| ![]() People-Bots. Nice one. perfectly describes what they are: if it is not on the script, they can't say it, and they certainly can't listen to what the customer is actually telling them like real humans do. Actually, I feel sorry for people that have to earn a living that way, and I try not to get angry with them: it is not their fault as individuals. Sometimes I fail at that and get angry anyway! I'm a very imperfect person. |
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![]() | #5459 | |
BHPian Join Date: Jan 2007 Location: Bangalore
Posts: 97
Thanked: 100 Times
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![]() | #5460 | |
Senior - BHPian Join Date: Dec 2008 Location: Bangalore
Posts: 2,728
Thanked: 2,768 Times
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Their service charge is the regular Aramex charges I guess. I have only checked if it is substantially different from Amazon's, which it isn't. The key thing is that Amazon ships by Royal Mail/India Post with no tracking whereas SnS uses the Aramex infrastructure end-to-end. There was a $10 lifetime membership fees when I signed up. | |
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