Quote:
Originally Posted by chncar Content Reactor, Blackwasp, Deetjohn, Speed.Demon and Ashir:
My sincere thanks for sharing your valuable advice. I will push back with the dealer and Maruti/Nexa in the loop.
So far, from my interaction with the Nexa customer care system though, they do respond promptly but don't get involved directly and do not commit anything in writing. All they do is take my e-mail and ask the dealership to reply, and the dealership of course does nothing other than repeat the same stuff. So the best that can be said about Maruti/Nexa customer care is that they make the dealership respond (which might be useful if one is not getting any response from their end) but leaves a lot to be desired when it comes to the commitment from their end to ensure that customer's are taken care of. |
Just a followup on my earlier post:
To recap, I was being asked to make payment within 7 days whereas I was told that the vehicle would arrive only after 18 days, no promise of PDI inspection (the sales guy's line was that they cant discuss that till the vehicle actually arrives), and that the accessories and Nexa card were mandatory. So I escalated this to Maruti.
Anyways, I had made up my mind to not make use of the allotment and also look at other cars instead, since they did not get back to me for a couple of days.
There was still no official reply to my e-mail from Nexa (till now in fact). However, it looks like they are shy of committing anything in writing and prefer to make phone calls.
I got a call from the Maruti TSM (territory sales manager) explaining that the accessories and Nexa card were not mandatory, and also that my vehicle had already reached the yard (this is 2 days after the allotment letter!) and I could go and do a PDI before payment. I asked him to tell the dealer to contact over e-mail with the same, which they promptly did. Looks like this whole drama (and blatant lies) from the dealer end was to pressure the customer into making payment while avoiding any sort of PDI and forcing the customer to blindly agree to their terms and be at their mercy.
Went to the yard (the guy accompanying me had to argue his way through multiple levels of bureaucracy despite the business head of the dealership already having authorized the PDI in the yard in writing so it looks like they are really set against customers inspecting their own cars before handing over the money!), did the PDI, made the payment and took delivery a couple of days back. The car was manufactured in April 2017.
So as other members have rightly advised, we must stand our ground and not get bullied by the dealerships who are fundamentally unethical to the core. Like I heard someone say about politicians, if their lips are moving, they are probably lying.
Some points that I noted that might be helpful to other folks buying from Nexa:
1> Accessories and Nexa card are totally optional, do not let the dealer force you to buy them. I will make a separate post later with a review of some of the available accessories, but the only accessory that I found worthwhile to buy from the dealer was the mudflap kit (which is a neat and aerodynamic hard plastic design)
2> Maruti customer care seems scared of committing anything in writing. But they do respond if you escalate, mostly by working things behind the scenes and making phone calls.
3> I didn't expect it to be in the first place, but the idea that Nexa as a whole (including the oft repeated 'Nexa Experience') and the word premium belong in the same sentence has to be one of the biggest jokes ever! The place has the ambiance of a railway station and the staff have less knowledge of the products than anybody who spent 5 mins to reach the brochure!
3> The sales guys (so-called relationship managers) are absolute morons. Don't bother asking them about features, or even stuff like RTO processes etc because they don't know and can't be bothered to learn. Mine didn't pick up calls most of the time, didn't know basic stuff like the ground clearance of the car, the fact that RS variant had rear disc brakes, how to mute the mic while in a Bluetooth call, or that the Baleno had footwell and boot lights. Not only him, but the next 2 levels of escalation (senior relationship manager etc) didn't bother to pick up their phones. The attitude seems to be don't call me, I'll call you (usally only when they want something). The only guy who responded and seemed to be professional was the business head of the dealership!
4> The waiting list should have significantly dropped, with Gujarat production coming online. Mine was 6 months with informal commitment of 5 months and I got it in just under 3. Going forward it should be even less.
A few questions to owners who can help:
1> I'm planning to get CR70 sunfilm for my front windscreen, and have two questions on that really:
-Does it affect the RFID sticker or vice-versa (bubbles around the area etc)? The 3M guy took a look and said that they will not remove it and just fix the sunfilm over that, and there wont be any issues, and there is another thread that I found by searching that said the same, but if anyone has any experience with it please do advise
-Does it mess with the light sensors (which I thnk are near the windscreen) used for the automatic headlights and auto dimming mirror?
2> When in idle with AC on auto, I feel a motor turning on for a few seconds combined with a slight spike in RPM and then turning off with the corresponding drop in RPM. I am pretty sure that is the AC compressor but is that normal? Would any durability issues result from the compressor frequently turning off and on like that?
3> When in gear and driving both with the accelerator pressed and also while coasting in gear, I can feel some slight vibrations when my hand is on the gear lever. It's not oscillating or strong vibrations, just that I can feel the mechanical system in a very slight way. Is that normal or something to be concerned about?