[Osteon206]

Hi everyone. Got the 45000km service done for my VW Taigun Topline MT two days ago. Along with the engine oil change and air filter change they also changed all four brake pads. Surprisingly Brake pads were changed just at previous service at 30000km in December 2022. When I asked how they might have worn out so early, I was told that there is a step in the disc and that if the brake pads wear out early again then next time I’ll have to get the discs also changed. Service plus brake pads plus wash and wheel balancing + alignment costed Rs. 16818. The previous service costed Rs. 12500.

There were two issues - one was that the DRLs have started turning yellow, for this the service Center has apparently filed for a warranty claim and they said once it’s approved and the part reaches, both headlight assemblies will be replaced.

Second issue is that the infotainment screen turns green or pink at times, as instructed by the SA I made a video of the same when it happened asking with the odo reading, vehicle registration number and VIN. For this they said the software has to be reset, I will be getting this done in the coming days.

Along with the service, the AC software update and driver side power window fix was done.

Fast forward to today night - some irresponsible teenagers hit my car with their nexon as per eye witnesses and ran away. They have reversed their car across the stretch of the road and slammed into the driver’s door. The restaurant owner came down and promised to give me the CCTV footage as soon as possible. Attaching pictures of the car. I’m in a fix as to whether to claim insurance or not. Either way I’m determined to trace the owner of the car that caused the damage - highly irresponsible for having run away without even apologising.

A traffic constable turned up just ten minutes post the incident after somebody informed about the incident to the control room.

The damage came as a huge shock considering the amount of care I give the car which makes the wife feel jealous at times. I still can’t come to terms as to how they managed to take reverse all the way across the entire width of the road and hit the car.

The door mechanism is working, central locking is also working. The tint is holding the shattered window in place, so didn’t attempt to use the windows switches.

[asmr]

Originally Posted by Osteon206

Hi everyone. ...to use the windows switches.

Oh no! That is so awful. The Nexon would have had identifiable damage after this. Did you manage to get the information of the perps from the CCTV? Regardless of being teens or not, they need to made to pay for this accident!

My car is at 12K Kms on the odometer while being 17 months old. I see that the driver side window problem has come back infrequently. Need to take the car to the service center in the next few weeks.

I also see a slight drag to the right and steering wheel shake when the speeds go past 90kmph or so. So a visit to the wheels alignment and balancing shop is also pending. The ASS wheel alignment and balancing did zilch to fix the problem several months back (the drag was to the left then). The tyre store guys fixed it in 5 mins.

[Gannu_1]

Originally Posted by Osteon206

Fast forward to today night - some irresponsible teenagers hit my car with their nexon as per eye witnesses and ran away.

Really sorry to hear this man. Hope you can get that CCTV footage and take the culprits to task.

Don't fret - the authorised service centre will take care of the repairs. Paint matching is going to be hard. The repainted door panel might stand out.

Originally Posted by Osteon206

Attaching pictures of the car. I’m in a fix as to whether to claim insurance or not.

Why wouldn't you? The repairs would be much higher than whatever NCB has been accrued. Please claim insurance.

[Guna]

Originally Posted by Osteon206

I’m in a fix as to whether to claim insurance or not.

I would suggest you to go for the insurance and insist on a new door (not getting the old door tinkered). They should also go for new rubber beadings instead of using the old one.
This would be a expensive repair and it doesn't make sense to spend from your pocket.

[Osteon206]

Originally Posted by Gannu_1

Really sorry to hear this man. Hope you can get that CCTV footage and take the culprits to task.
The repairs would be much higher than whatever NCB has been accrued. Please claim insurance.

Thanks for the advice. I have given the car to VW. My Service advisor and Sales exec was shocked to see the state of the vehicle. They said FIR was not required. Claiming insurance. They also said the door will be replaced and not repainted - this was a relief.

As for the CCTV footage, the hotel is telling me that only that particular CCTV was not functioning, for some reason they are protecting them. Even we dined there, somehow they don’t feel the same about us. Again I understand the hotel owner must be quite influential and I’m just an ordinary person far from being influential. However a close family friend of mine knows the building owner and said he’ll try to get the registration number of the vehicle from the owner of the building whom he knows personally.

I don’t want to file the FIR, I just want to contact the owner of the vehicle from the point of view of social responsibility. They shouldn’t think that they can just get away with something like this.

Posting clearer pictures taken this morning. My doubts about built and paint quality were cleared - both are good IMHO.

[yesyeswe]

Originally Posted by Osteon206

Hi everyone. Got the 45000km service done for my VW Taigun Topline MT two days ago. Along with the engine oil change and air filter change they also changed all four brake pads. Surprisingly Brake pads were changed just at previous service at 30000km in December 2022. When I asked how they might have worn out so early, I was told that there is a step in the disc and that if the brake pads wear out early again then next time I’ll have to get the discs also changed. Service plus brake pads plus wash and wheel balancing + alignment costed Rs. 16818. The previous service costed Rs. 12500.

Brake pads being replaced in a year or maximum 15k kilometers tell 2 things, either you are very hard on your brakes or the service center people are taking you for a ride. Did you see the brake pads yourself after they took them out? Plus can you share your service bill, 17k seems a lot. I know you really love your car, but don't trust service center people with your eyes closed, they take advantage of this thing. And get your car fixed using insurance, this is what you pay premium for.

[Osteon206]

Originally Posted by yesyeswe

Did you see the brake pads yourself after they took them out? Plus can you share your service bill, 17k seems a lot.

I’m actually a sedate driver, hard braking usually is very rare, my wife does rev more though. I’m sharing the picture of the brake pad as well. The service bill is in the car which is back in the service station, I’ll share the bill tomorrow. I understand service guys may push to replace more than what’s required. He was pushing me to change the discs as well, but I had a word with another service advisor and decided against it. Since I’m not good at the technical and mechanical part of the brake and since it’s the brake, I went for the change of the pads this time. Our usage is about 3000km a month. This involves a lot of ghat driving as well - that might explain the hard braking I guess. Also so far it’s been 16 months since I got the car. Purchased mid Feb 2022.

On hindsight the brake pads look like they would have lasted longer than another 1500km. I should have been more careful.

Have applied for the insurance to fix the door and window.

[Guna]

Originally Posted by Osteon206

He was pushing me to change the discs as well, but I had a word with another service advisor and decided against it.

Discs won't go bad unless the pads are worn out and it starts making screeching sound. Discs are not 'consumables'.

[Osteon206]

Originally Posted by Guna

Discs won't go bad unless the pads are worn out and it starts making screeching sound. Discs are not 'consumables'.

Ok. Even last time this didn’t happen, no screeching sound. My complaint to them was that on long trips after around 150km of driving when slowing down to speeds below 40kmph even from around 80kmph towards the end there is some grinding sound from the front brakes just before the car comes to a halt. This doesn’t happen always. This time I noticed it in the last three hairpin bends when driving downhill in Dhimbam ghat enroute Coimbatore. Then if I carefully consciously depress the brake pedal real soft, less than half the depth the grinding sound doesn’t happen. Now I’ve developed a habit of lifting the foot a little just before the car comes to a complete halt at signals.

Can you please shed light on what this could be due to?

In any of my previous cars if this had happened, I’d have got it checked at a FNG, but since this is a VW I just stick to the authorised service Center in order not to give VW an excuse to tell me that the warranty is void because of a repair at a non-authorised Center.

[Guna]

Originally Posted by Osteon206

Ok. Even last time this didn’t happen, no screeching sound. My complaint to them was that on long trips after around 150km of driving when slowing down to speeds below 40kmph even from around 80kmph towards the end there is some grinding sound from the front brakes just before the car comes to a halt. This doesn’t happen always. This time I noticed it in the last three hairpin bends when driving downhill in Dhimbam ghat enroute Coimbatore. Then if I carefully consciously depress the brake pedal real soft, less than half the depth the grinding sound doesn’t happen. Now I’ve developed a habit of lifting the foot a little just before the car comes to a complete halt at signals.

It is possible that the disc had (or developed) some kind of waviness/bend. But that should be covered by the warranty and they should replace it. They should not try to sell a new disc to the customer unless the disc got damaged due to worn out pads.

[Osteon206]

Originally Posted by Guna

It is possible that the disc had (or developed) some kind of waviness/bend. But that should be covered by the warranty and they should replace it. They should not try to sell a new disc to the customer unless the disc got damaged due to worn out pads.

I’ll try to get this checked by another dealership next time I go to Bangalore. Thanks for the input. I didn’t know this would be covered in warranty itself. He told me brake pads and discs together cost 15k.

[RaviKBobba]

Originally Posted by Osteon206

As for the CCTV footage, the hotel is telling me that only that particular CCTV was not functioning, for some reason they are protecting them.

I don’t want to file the FIR, I just want to contact the owner of the vehicle from the point of view of social responsibility. They shouldn’t think that they can just get away with something like this.

Glad to hear that service center is replacing the door and not repairing it. I hope you do catch hold of these guys and get an explanation and a compensation for the damages caused. Do not let go of them that easily.

If you file a police complaint, I am sure the restaurant owner would be forced to share the CCTV footage with the police.

[hemya]

Originally Posted by Aurelius

Do you mind saying which BU Bhandari branch you visited? Pashan, Shivajinagar, and Wakad?

Between Pashan and Shivajinavar which branch has better service offerings?
Based on Google ratings, the Pashan branch is better but it has reviews included for the Triumph showroom as well.

I purchased my Taigun 1.5GT TSI from the Pashan Banch and the experience was excellent!

[Osteon206]

Originally Posted by RaviKBobba

If you file a police complaint, I am sure the restaurant owner would be forced to share the CCTV footage with the police.

We tried a lot and could not retrieve the footage.

1. I spoke to the owner of a FM radio company who knew the MD of the hotel, he told the FM person that the technical team is yet to retrieve the footage.

2. One of our family friends knew the owner of the hotel building and made him call the MD - he told him that the camera was not functional for quite some time and that it had not been repaired yet.

3. One of my wife’s uncles knew the MD through a friend of his - they had a conference call when he maintained that he doesn’t have the footage. The uncle even told we don’t need the footage and just the vehicle number was adequate, no luck though.

My father and my wife’s uncle told me not to go to the police since insurance didn’t need an FIR anyway and that I should forget about this and focus on work instead since obviously my patients are more important to me. I agreed with them and have come to drop the matter and make peace with the fact that all these people mentioned above know that the hotel is not providing the details for some reason.

Even I did not want the number for demanding compensation, I just wanted them to realise the mistake and apologise in view of social responsibility. What we don’t understand is how the hotel can be so partial to one guest and completely ditch the other - we used to go to the restaurants there at least once a month - it’s actually a nice place with good ambience and food. But now I can never go there after this bitterness.

I just want my car back soon. Still work has not started, hopefully the claim officer would have inspected the car today.

P.S.: I really didn’t think something like this would be my 100th post.

[Zippy_wheels]

Originally Posted by Osteon206

My father and my wife’s uncle told me not to go to the police since insurance didn’t need an FIR anyway and that I should forget about this and focus on work instead since obviously my patients are more important to me. I agreed with them and have come to drop the matter and make peace with the fact that all these people mentioned above know that the hotel is not providing the details for some reason.

Maybe they are not trying to protect, it could be true that their cctv is broken. Have you tried to check other neighbourhood shops, apartments, traffic signals - maybe they have cctv and recorded the car details?

If those nexon people dined there, maybe the restaurant has a copy of the bill and mobile number?

If there was a toll plaza around, maybe they have records?

If you really want to get to the bottom of this, you will need to rush though, since these records might not be available for long.

If you really want to take them to task, you will probably have yo go the legal route. Even if you get the registration number, it will be hard to figure out their address. Also, confronting them alone, might not work.

One other option is to go to the Tata service center (assuming there is only one in the area) and put out some feelers, and offer a possible reward, for any tips when a banged up nexon (of said color) comes in. The nexon owner would have suffered damage too and will probably end up at the service center.