Quote:
Originally Posted by vibhu_f430 Hello team!
I bought a polo TSI in december 2014. Great car, The engine gearbox combo is a gem and very entertaining. I have done about 4200 trouble free grin inducing kilometers so far.
Trouble began when one morning the car refused to start. The key wouldn't work. The key turns properly till ignition, then its stuck! Unable to crank the car. The VW technician came from ABRA motors and said the car has to be taken to the workshop because it looks like a problem with the key barrel.
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Hi Guys, I've just joined this awesome forum. I just had to comment on this before i post my introduction, initial ownership report, et cetera. I faced a very similar issue to [quote=vibhu_f430;3697636].
I took delivery of my beast (F. Red) on Tuesday 28th April at about 4pm from B.U.Bhandari Wakad, Pune.
what an absolute beauty! more on all that later...
Drove around for about 20kms (rather nervously for the initial couple of kms) . Got home and parked it well. pweh .. ALL good so far..
at about 7pm after going through the manuals, insurance etc. I decided to take it out for a spin. And for some reason, the dashboard, MFD just wont light up after turning the key into ignition. Obviously being a new car for me, with all the fancy electronics of the gearbox, i thought i am doing something wrong. But after 10 mins, to my terror, no matter what I tried, I just could not get the MFD/dash to respond. The key turned to ignition but the car didnt respond at all.
Immediately, called the sales guy at VW wakad who asked to check if my horn, windows worked after turning the key. They didn't. Then he asked me to check whether the battery leads were connected properly. They were. Unsurprisingly as the foot-area lights were on. He suggested that maybe the battery is dead. It didnt make much sense but sufficed to say, I got crazy mad that a 10L car with such awesome tech isnt working in a matter of hours from delivery because of a dead battery. Worst even, the sales guy asked me to call Roadside assistance instead of sending one of their service center people to solve this. He wouldnt even give me his number.
So I called up roadside and these guys mentioned that my car will have to be towed to the service center to solve the problem. I absolutely lost it! i just could not believe my luck. I started thinking, this was meant to happen, everything up until now was just too good to be true.
Roadside asked me to perform similar diagnostics to conclude that the battery is dead. I kept reiterating that the floor lamps and the lock/unlock horn sounds, the roof light, even the daytime headlights all worked perfectly. But the technician i was put through to insisted on a battery problem.
Finally, it was decided (now 10pm, this has been going on for than 3 hrs.) that the technician will come at 7am the next morning and jump the battery.
Tired, angry, frustrated and hungry by now..I just decided to stop thinking about this and have dinner. Calmed down a bit and then something just made me take my keys and go to the car again:
unlocked it > sat in > put the key > turned the steering in both directions, give it a bit of a jerk > turned the key >>>> and guess what!? the key turns an extra 5 degrees than before and the car responds!
Relief - the most understated way to describe my feeling then.
After some digging online and retracing the events of the day i remembered that after parking my car, I went in again to get the manuals from the glove box. And because i got in from the driver side, I had rested my right hand on the steering and obviously it got turned slightly as i stretched to reach the glove box and I remember hearing a distinctive 'click'. I didnt pay much attention to it then. I tried this again. Locked the car ie. remove the key from the ignition and THEN turned the steering a bit. The 'click' - again, and the steering doesnt move at all after that. But what this does is, when you insert the key to unlock - it does not turn fully into ignition or atleast not as smoothly as it should. You have to jerk the steering ever so slightly to get the key turned completely.
Called and cancelled the service request. Called the sales guy to inform all is well.
The sales guy called me the next morning and said that their resident tech expert on GTs mentioned that it has a steering lock system (NA in regular polos). which might be 'blocking' the key from turning completely. He also said that the GT is too technical and very few people are technically sound 'gt-wise'.
I just realized this has to be the longest 'first' post by anyone here
[quote=vibhu_f430;3697636] - did the car respond (dash light up) when you turned the key to ignition? Or did you face a problem just in the later part while cranking?
I hope it was the later... otherwise all your problems are because of the ignorance of tech guys at VW service centers. Hope you get quick and effective resolution for the other issues.
Reading your post, i couldnt help but feel this could have so easily happened to me as well had i not tried that one last time.
I plan to take this up with the showroom asap. Also, someone pointed out that one of the reversing light and rear fog lamp isnt working either. After driving for 180kms, i checked the tire pressures and found them to be more than 43 psi in each tire and as high as 49 psi in one!
Really disappointing pre-inspection before delivery. I hope they dont end up screwing up something else while fixing the lamp issues.
I'll end now and will post my reviews, views, et cetera very soon! All things said - again - What an absolute beauty!
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