Got my first service done in the first few days August. This was done at Anant cars Bangalore Paid 5,500 including anti-rust coating on the underbody. Was charged ~ Rs. 2200 (including labour) for the same. Was in two minds initially, but as my swift has started rusting from the underbody, decided to get it done.
Reported the following issues. Am noting the response/ resolution inline:
1. TPMS not showing accurate reading when connected to bluetooth app.
Response: It is usually off- even by upto 2- 3 psi. As long as the infotainment screen shows "ok" there is nothing to worry about
2. Seat (esp drivers seat) makes a horrible squeaking noise when pressed by hand. More irritating is that it makes that noise even due to leg movement (pressing clutch etc.)
Response: It is like that only sir. Will show you other XUV500. Pressed it on another car, problem was replicated. I expressed my irritation at this, even mentioned that my 11 yr old swift is still on its original seats, and there is zero sound.
Resolution: SA promised a resolution. For a week, seats were absolutely silent, but now squeak again, when pressed. However, as they are silent when I move my leg, am inclined to ignore the issue for now.
3. Left side window used to rattle, only in the afternoons (on my return journey from office), and only when the vehicle was on idle.
Resolution: Something has been fixed (motor adjustment). No more rattling while driving. However, at times I detect a minor window rattle while driving.
4. Squeaking noise from the rear left- as if two metal peices are rubbing together. This was reported previously as well where the then SA claimed that I am not locking the middle row seats properly (when I collapse them to enter the 3rd row etc.)
Resolution: Something lose was found in the dicky and has been fixed. This joy lasted for a week- week and a half. Now getting a more louder squeak from the rear center as well as rear right. I suspect that something is lose in the rear door panel. It squeaks when I press the panel from outside.
5. Pointed the minor "wrinkle" that was present even before delivery. They promised to tinker it. I think they mentioned the word "diptych"
Resolution: No tinkering done. They realized that "Mahindra" was missing and proceeded to stick those letters
. I now have to bother about additional place on the rear booth where dust etc. will accumulate. Fortunately, as I clean the car on my own, I use proklear waterless wash and RO water from home, so not concerned about scaling (unlike my swift, where the section near this lettering looks horrible). Have decided to live with this "wrinkle". May or maynot get it fixed outside if and when I get some paint touch up etc. done.
As I was busy with work I did not call the SA to report these issues. I was contemplating the following:
1. Call up SA and complain and settle for a temporary fix
2. Go to another dealer- there is Sireesh quick service outlet at JP Nagar near my house. Pay him to open up all panels and tighten/pad things. Since this is a small place, can easily hang around and monitor work.
3. Go to an FNG and get this done. Since door panels contain motors for power windows and rear wiper/demist not sure about warranty issues.
Since then Anant motors called for general 6 month feedback etc. and I expressed my lack of satisfaction with this issue. The person on-call promised to take it up with senior service personnel. To my shock, she actually called back after 4 days and requested me to get my car back to fix these issues. I have yet to take an appointment for this. I do not mind going again, but this needs to be worth my time. I want this issue to be fixed for atleast the next 6 months.
How do I handle this? Insist that they allocate a SA to me before i go to the service center? Insist that he and I be present for the entire duration?
Not only this, there is an occasional vibration on glass window when clutch is released in a lower gear. Is this normal? A function of turbo? First diesel, and first turbo hence this question? Even when I go at a slow pace over a speed-breaker or a rough patch there is this "dhad dhad" noise from the front cabin. And yet i see photos of XUV500s doing off-roading. Do i have to ignore the noise?
An unrelated question:
I my odo is at 5.8K kms currently. I will doing a driving trip to Rajasthan in October. I estimate that when i return, my odo would be at 11.5K- 12k kms. Can the second service be done then- it is only inspect, with the AC filter being changed. Would it impact warranty? I could do this in Udaipur, but then it would be a hassle to do so, and cut into my sightseeing etc. Should I ask the customer care if it is ok to delay the second service to 12K kms? Am sure they would go by the book. Any thoughts or suggestions?