Congratulations @VarunMohan on completing 1year / 15000 Kms with your Tata car.
You are bang on when it comes to deficiency in services and Sagar Motors Noida's outlook to improve.
Have been using a Tata car ourself since 2019, we had visited this service center twice only, in 2020 and 2022, with a difference of more than 18 months, even when we live in NOIDA itself.
In order to evaluate whether the Sevice Shop's Management made any positive improvement after the first feedback in early 2020, we even ensured using the same Service Advisor who attended the car first in 2020.
Unfortunately, the second experience in 2022 (at ~43000kms) was still as bitter as the first one.
Ironically, their CS team was quick enough to request feedback score on WhatsApp.
In turn our feedback (and a lengthy one) highlighted each deficiency observed in mechanicals as well as cleanliness of the car was brought to their notice.
As would happen with any organisation which is reaping benefits of monopolistic market, there was NO ACKNOWLEDGEMENT talk less of a RESPONSE from the Service Centre.
They finally responded after ~30+ days, but not until the complaints were escalated to TML's Regional Head - Services Delhi NCR they were forced to connect.
Reason cited for not responding to our feedback was the CS Head being on leave.
Quite amusing and hard to digest, this Service Center doesn't have a alternate individual attending to customers' concern when CSM is on leave.
What's more surprising is that the Head of Services at Sagar Motors Noida feels responding to customers'concern is below his dignity or may be not that important. We couldn't find any other reason why he / she couldn't attend to our feedback especially when it was rated a DISMAL 2 on a scale of 10.
As we write this update, we are sitting at a distant service center in Delhi getting all the deficiencies of Sagar Motors Noida rectified at our cost.
NOT RECOMMENDED at all and will never visit them ever again.
If at all we are forced to visit them with no other option, we would prefer selling our Tata car.
For the moment would recommend all Tata Car Owners in Noida who have experienced similar "
High Handed" attitude of Sagar Motors Noida to visit Tata Motors Cars Service Centre -
SAB Motors, Mathura Road 095997 81118
https://maps.app.goo.gl/sGLBRmh9cGBMQADB8
We believe, not only every penny spent should be accounted for but your investment should also bring you peace of mind and satisfaction.
Rest is your decision!
Quote:
Originally Posted by Varunmohan 1 year / 15000 service done at Sagar Motors, Noida - Very visible black spots all over on the large white bonnet
- Mechanics / cleaning guys dirt hand prints left all over the inside of the car – seats / doors / dashboard
- Chrome of the car was not cleaned at all and looked all rusty
[*] SA immediately started asking the cleaning guys / supervisor to look and fix the issues, but they only made a very half hearted attempt. I could feel as if the cleaning guys were not bothered at all. SA even suggested that he can try to get the black spots removed by using petrol but I wasn’t sure if that could damage the paint and so I stopped.[*] I understood then that cleaning is not something that this Service centre takes seriously and so I made my mind to get the car thoroughly cleaned inside out from some other detailing shop and left the service center as is.[/list] |