[Mr_Slowly]

Originally Posted by niranjan.mulye

Facing a strange issue related to Air Conditioning system
in my 3 year old XUV
The temperature adjustment isnt working. The A/C keeps cooling even if I keep rising the temperature upto 30-31° Celcius. (Cabin is cool like 21degrees even if I keep it at the highest temperature setting of 32 degrees)
So the cabin gets very cold and I have to switch the A/C off.
Once I took the car to the service center but strangely the problem went away. Now again It has popped up.
Can this be a faulty temperature sensor?

Hi,
I think, there are 2 possibilities here.

1. Fault with the ambient temperature sensor. Once occured with my friend's i20 which showed a temprature of -32°C on a summer day and AC was blowing hot air even when turned down to Low.
OR
2. A faulty Actuator motor which is failing to divert hot air into the cabin.

[rs_cockpit]

Hi,

I am planning to change my current XUV 700 insurance from TATA AIG to ACKO as the renewal premium from TATA AIG has come out very high due to a claim in the current period leading to 0% NCB. For the same IDV and coverage, ACKO's premium is 11K less. Wanted to check with fellow owners who have ACKO in terms of experience with claim process and cashless facility at Mahindra service centers.

Though I had a good experience with TATA AIG with my claim process, considering the switch owing to the high premium. Any inputs will be really helpful. Thanks.

[Aryan.M]

Originally Posted by Vtach

If the idea is to have a bigger, more visible indicator then just swapping the tail door pieces does it. Simple plug & play. It won't be exactly sequentially activating though; the body piece will be lit the moment the tail door piece starts activating. But this way, you can use the existing body piece which otherwise would just gather dust stored somewhere.

Thank you Sir, for your inputs.

The idea is not to have a bigger / more visible indicator, but to have the proper, complete and fully functional set of indicator lights as per OEM specification. We actually own a top end variant in the house and the sequential indicators were replaced much later by M&M.

I have supplied the information as per M&M specification. The onus now remains with the respective owner to decide what he/ she wants - whether to save some bucks or go for a fully functional (and also good to see) sequential indicator.

[HarshVShrotriya]

Originally Posted by maverick9888

Quirks

1) Android auto is connected by default every time I turn the ignition ON and I have to disconnect it from my phone to use the home screen i.e. I can't switch the source using source button. For example, if I have to change ventilated seat settings, I have to disconnect Android auto from my phone first.

First of all congratulations mate! I had same irritation earlier but, then found that the Android Auto app (as well as Apple CarPlay) itself has a "Mahindra" logo app. If you click on it, it takes you to Mahindra Adrenox "Home" screen, from where you can access all usual controls like AC, Ventilated seats etc, without disconnecting from Android App.

[diwakarmuthu]

Originally Posted by IvanBiv

Ask for the VIN number and check date of production.
Do a thorough PDI and only then accept the vehicle if satisfied.

Got the VIN and confirmed it to be a November manufactured vehicle, all the other details are matching out

Originally Posted by Aryan.M

Your assumptions may be correct, but why should you bother about that.

I think the wait period of 10 weeks seems excess, specially during the festival season.

Yes wait period of 10 weeks seems a bit exxagerated in my view. Most of the other colleagues who picked up the ScorpioN or the XUV700 just to create the artificial demand I guess.

PDI is scheduled with the dealer. I will get to see the car within the next couple of days.

[rroy92]

Originally Posted by maverick9888

I think it could be related to drive modes as well. Since my drive modes are not working, I don't know which mode I am in right now. Maybe in Zoom mode, engine will sound less noisy because of aggressive shifts.

Why is the drive mode feature not functioning?

In zoom the engine is more noisier because the gear shifts happen at even higher RPMs. (Also I believe the full power of the engine is unleashed in zoom mode.)

Originally Posted by shubham_2206

Car is at 27k right now. Front brake pads have about 3k left. Rear brake pads have more life. This was checked at the SC today.

I believe yours is a Top of the line AX7L AWD variant. In my research when buying the beast I assumed the front brake pads gives up very early. About 30K kms for a ~2ton car seems very reasonable. Right? What are the replacement costs?

Originally Posted by maverick9888

... Android auto is connected by default every time I turn the ignition ON and I have to disconnect it from my phone to use the home screen i.e. I can't switch the source using source button. For example, if I have to change ventilated seat settings, I have to disconnect Android auto from my phone first....

You can go into the apps drawer and selecting Mahindra there will bring you back out of Android Auto.

[naru80]

Originally Posted by rs_cockpit

Hi,

I am planning to change my current XUV 700 insurance from TATA AIG to ACKO as the renewal premium from TATA AIG has come out very high due to a claim in the current period leading to 0% NCB. For the same IDV and coverage, ACKO's premium is 11K less. Wanted to check with fellow owners who have ACKO in terms of experience with claim process and cashless facility at Mahindra service centers.

Though I had a good experience with TATA AIG with my claim process, considering the switch owing to the high premium. Any inputs will be really helpful. Thanks.

I recently had to make a claim on my second car (a Swift) with Acko.

The 6 Reasons I Was Impressed:
Cheaper premium – Saved a good chunk compared to others.
Home pickup – Super convenient, no hassle of driving to a workshop.
Dedicated RM – Felt like VIP treatment with constant updates.
Regular updates – They kept me in the loop throughout.
Ahead-of-time job completion – Delivered earlier than promised!
NCB retention option – Paid a bit extra to retain my No Claim Bonus even after a claim.

The ONE Big Dislike:
Acko uses third-party repair shops for claims. While they assured me the parts were Genuine Maruti, the actual repairs were done by mechanics who weren’t Maruti-trained.

This is a dealbreaker for me. I take my car's maintenance seriously and for that one reason, I’ve decided to avoid Acko going forward.

[shubham_2206]

Originally Posted by rs_cockpit

Wanted to check with fellow owners who have ACKO in terms of experience with claim process and cashless facility at Mahindra service centers.

I have Acko's "Smart Saver Zero Depreciation Plan" with an IDV of Rs 22.89 Lakhs. I selected all the add-ons (Engine Protect, NCB Protect, Return to Invoice and a few others) while purchasing the insurance and the premium came out to be around Rs 26k (including GST). This was purchased in December last year.

This year in September, my car became a victim of Rat Bites. Few wires in the engine bay were cut. On speaking with the SA, I was advised to fully replace all wiring in the engine bay. Initially the repair estimate was around Rs 37k. I took the car to the service centre (in Bangalore). At around 11 am, I created a claim on Acko app. In just 15 mins, I got a call from the Surveyor asking a few details (location of the SC, problem with the car, etc). By 12.50 pm, the Surveyor had reached the SC, checked the damages and had approved the claim. So the overall process took less than 2 hours. Very impressed!

After the work order was approved, it took 10 days for the new wiring to arrive at the SC. On these days, Acko's claim handler followed up with the SC everyday. When the new wiring arrived, SC informed the claim handler and Acko released their side of the payment (which turned out to be less than the original repair estimate) immediately. Wiring replacement was completed on the same day, I paid my share of the overall cost (the mandatory Rs 2000 and additional Rs 5000 which I have to pay for every claim as part of the insurance plan I have opted for). All paperwork done and I took the car back home in the evening.

Overall, I was very happy with the speed of claim approval and the transparency in the process. Acko assigned a "Claim Handler" who was my single point of contact for any queries regarding the claim. I could see the pics taken by the Surveyor on Acko app and the detailed breakdown of the work order. All payment details were also clearly mentioned.

I had purchased NCB Protect add-on, so the claim doesn't impact the insurance premium for the next renewal. However, this add-on gives protection only for one claim in a year.

My insurance plan expires on Dec 8 and I will be renewing with Acko again. With an increased IDV of Rs 27.67L this time and all the add-ons selected (excluding the accidental cover for self, passenger and driver), the premium is coming out to be around Rs 32k (including GST). You can see the breakup in the attached pic.



Hope this helps!

[shubham_2206]

Originally Posted by naru80

The ONE Big Dislike:
Acko uses third-party repair shops for claims. While they assured me the parts were Genuine Maruti, the actual repairs were done by mechanics who weren’t Maruti-trained.

This is a dealbreaker for me. I take my car's maintenance seriously and for that one reason, I’ve decided to avoid Acko going forward.

It is not mandatory to get your car repaired at Acko's own garage. You can take the car to Maruti's SC and get Acko to pay the repair cost.

Originally Posted by rroy92

I believe yours is a Top of the line AX7L AWD variant. In my research when buying the beast I assumed the front brake pads gives up very early. About 30K kms for a ~2ton car seems very reasonable. Right? What are the replacement costs?

Yes, mine is AX7L AWD. The SA did say 30k is a reasonable life for this car, it depends on usage (city vs highway and driving pattern). I'll know the replacement cost some time in January when I complete 30k and take the car for service. Will update back here.

[Aviator_guy]

Originally Posted by shubham_2206

It is not mandatory to get your car repaired at Acko's own garage. You can take the car to Maruti's SC and get Acko to pay the repair cost.

How does it work? Do they offer cashless facility if car is taken to ASC which is not part of their network? Or do they pay a lump sum upfront and customer is free to get the car repaired anywhere? Is the amount paid commensurate with the actual repair cost at ASC?

[rs_cockpit]

Originally Posted by shubham_2206

I have Acko's "Smart Saver Zero Depreciation Plan" with an IDV of Rs 22.89 Lakhs. I selected all the add-ons (Engine Protect, NCB Protect, Return to Invoice and a few others) while purchasing the insurance and the premium came out to be around Rs 26k (including GST). This was purchased in December last year.

This year in September, my car became a victim of Rat Bites. Few wires in the engine bay were cut. On speaking with the SA, I was advised to fully replace all wiring in the engine bay. Initially the repair estimate was around Rs 37k. I took the car to the service centre (in Bangalore). At around 11 am, I created a claim on Acko app. In just 15 mins, I got a call from the Surveyor asking a few details (location of the SC, problem with the car, etc). By 12.50 pm, the Surveyor had reached the SC, checked the damages and had approved the claim. So the overall process took less than 2 hours. Very impressed!

After the work order was approved, it took 10 days for the new wiring to arrive at the SC. On these days, Acko's claim handler followed up with the SC everyday. When the new wiring arrived, SC informed the claim handler and Acko released their side of the payment (which turned out to be less than the original repair estimate) immediately. Wiring replacement was completed on the same day, I paid my share of the overall cost (the mandatory Rs 2000 and additional Rs 5000 which I have to pay for every claim as part of the insurance plan I have opted for). All paperwork done and I took the car back home in the evening.

Overall, I was very happy with the speed of claim approval and the transparency in the process. Acko assigned a "Claim Handler" who was my single point of contact for any queries regarding the claim. I could see the pics taken by the Surveyor on Acko app and the detailed breakdown of the work order. All payment details were also clearly mentioned.

I had purchased NCB Protect add-on, so the claim doesn't impact the insurance premium for the next renewal. However, this add-on gives protection only for one claim in a year.

My insurance plan expires on Dec 8 and I will be renewing with Acko again. With an increased IDV of Rs 27.67L this time and all the add-ons selected (excluding the accidental cover for self, passenger and driver), the premium is coming out to be around Rs 32k (including GST). You can see the breakup in the attached pic.



Hope this helps!

Thank you for sharing your experience in very detail. It really helps and have decided to go ahead with Acko.

[shubham_2206]

Originally Posted by Aviator_guy

How does it work? Do they offer cashless facility if car is taken to ASC which is not part of their network? Or do they pay a lump sum upfront and customer is free to get the car repaired anywhere? Is the amount paid commensurate with the actual repair cost at ASC?

In my case, Acko paid directly to the ASC. When I initiated the claim process from their app, a Surveyor came to the ASC and checked the damage. The SA gave the repair estimate (of Rs 37k) to the Surveyor and after assessing the damage, the Surveyor approved it. Later, when the actual repair work was done, repair cost was changed by ASC from Rs 37k to Rs 18k and this was communicated to Acko as well. Acko released their share of the overall cost to ASC and after all the repairs were completed, I paid my share of the cost directly to the ASC.

Lump sum - A friend also has Acko insurance and he was given a lump sum amount by Acko. Then he got the repair work done on his own (which costed less than what Acko had given him). So this also seems possible. But I don’t know what happened in this case in detail, so can’t really say for sure.

[rroy92]

Originally Posted by shubham_2206

... I will be renewing with Acko again. With an increased IDV of Rs 27.67L this time and all the add-ons selected (excluding the accidental cover for self, passenger and driver), ....

Thanks for the feedback on Acko. I will also be considering them next time.

Why are you planning on increasing the IDV? From what I have read, increased IDV just inflates the premium. The value of the car is calculated at the standard depreciation rate when making a claim. The lower of the IDV and calculated value will be considered.

Also, PA cover, accidental cover for self and driver is apparently required by law.
This makes me wonder. For people with multiple cars, is PA cover needed for each insurance?

[Aryan.M]

Originally Posted by rroy92

I believe yours is a Top of the line AX7L AWD variant. In my research when buying the beast I assumed the front brake pads gives up very early. About 30K kms for a ~2ton car seems very reasonable. Right? What are the replacement costs?

That depends purely on the use/ driving pattern of the owner. For more aggressive style of driving the interval would be lesser and for a sedate driver the interval would be more. Plus if you use the ACC with stop and go feature extensively, the brakes may wear out faster.

After the initial reports of brake pads wearing out fast (within 15K KM), M&M reportedly has changed the material of the pads that has now resulted in a longer life. Still a good amount of the pad is left unused due to the placement of the sensor within the pads - otherwise the life would be even more. While comparing with other brands, that does not have a wear-out sensor, one should keep this in mind too.

The front brake pad kit costs Rs. 4961.00 plus GST for a pair.

[maverick9888]

Originally Posted by rroy92

Why is the drive mode feature not functioning?

I am assuming this is a firmware issue. I am hoping that this issue will be resolved in my first service which is due next week. I have come across at least one XUV 700 owner in this forum who faced the exact same issue. And it was resolved after firmware upgrade.