[Aviator_guy]

Originally Posted by Mayank07

KIA is eventually forcing me to go for Creta , which i didn't consider earlier because of its looks and how common it is on indian roads. Will keep updating here.

There is a reason why Creta keeps selling in truck loads

[Mayank07]

Originally Posted by Aviator_guy

There is a reason why Creta keeps selling in truck loads

and KIA's market strategy is one of them

[Col Mehta]

Originally Posted by Aviator_guy

There is a reason why Creta keeps selling in truck loads

Originally Posted by Mayank07

and KIA's market strategy is one of them

Something very strong that Kia India managers are smoking that convinced them the NA IVT consumers don't deserve the full suite of features - Another reason

[bharathdonti]

This happened during our drive on the highway today. My wife and I were having a casual talk when, out of nowhere, the crack appeared. I have no idea how it happened.

I’ve sent the photo to SA but haven’t heard back yet.

Any suggestions on how to get it fixed? Does this fall under warranty coverage?

[Aviator_guy]

Originally Posted by bharathdonti

Attachment 2711947

Attachment 2711948

This happened during our drive on the highway today. My wife and I were having a casual talk when, out of nowhere, the crack appeared. I have no idea how it happened.

I’ve sent the photo to SA but haven’t heard back yet.

Any suggestions on how to get it fixed? Does this fall under warranty coverage?

From the looks of it, it appears to have caused by a flying pebble. Unfortunately this might not call for warranty claim. You might have to pay out of pocket or claim insurance.

[Mariner_sky]

Originally Posted by bharathdonti

Attachment 2711947

Attachment 2711948

This happened during our drive on the highway today. My wife and I were having a casual talk when, out of nowhere, the crack appeared. I have no idea how it happened.

I’ve sent the photo to SA but haven’t heard back yet.

Any suggestions on how to get it fixed? Does this fall under warranty coverage?

Most probable cause will be rock chip and by the looks of it the crack is propagating further.

Can you feel the imperfection/roughness in glass from outside at the impact site? Make sure you don't check this with bare hands as sharp edges may be there.

If it's not affecting your vision and you are okay with a crack on your windshield then temporary repair will be to seal the crack to stop it from spreading. There are many DIY methods listed for same on the internet. This is done to make sure the crack does not propagate till you get permanent repairs done.

[santhosh_lv]

Originally Posted by bharathdonti

Attachment 2711947

Attachment 2711948

This happened during our drive on the highway today. My wife and I were having a casual talk when, out of nowhere, the crack appeared. I have no idea how it happened.

I’ve sent the photo to SA but haven’t heard back yet.

Any suggestions on how to get it fixed? Does this fall under warranty coverage?

Bharath - This appears to be a stone hit. Can't claim replacement thru warranty

There are 2 things that might happen from here - Either the crack stops in its current state or can spread wider. In my experience, this won't really impact your drivability, if its not in the field of view.

You can either choose to claim insurance and get the windshield replaced or get a new windshield from relevant store. This happened twice to my Verna and once to my Seltos in Telangana and this happens to most of the vehicles in Telangana coz the roads don't get cleaned.

New windshield costs anywhere between 6k to 10k and takes about an 1 hr for the job to complete. Did it 2 times :-)

[@ppy.tbhp]

Originally Posted by bharathdonti

Attachment 2711947

Attachment 2711948

This happened during our drive on the highway today. My wife and I were having a casual talk when, out of nowhere, the crack appeared. I have no idea how it happened.

I’ve sent the photo to SA but haven’t heard back yet.

Any suggestions on how to get it fixed? Does this fall under warranty coverage?

Originally Posted by Aviator_guy

From the looks of it, it appears to have caused by a flying pebble. Unfortunately this might not call for warranty claim. You might have to pay out of pocket or claim insurance.

Originally Posted by Mariner_sky

Most probable cause will be rock chip and by the looks of it the crack is propagating further.

Can you feel the imperfection/roughness in glass from outside at the impact site? Make sure you don't check this with bare hands as sharp edges may be there.

If it's not affecting your vision and you are okay with a crack on your windshield then temporary repair will be to seal the crack to stop it from spreading. There are many DIY methods listed for same on the internet. This is done to make sure the crack does not propagate till you get permanent repairs done.

Mariner_sky, I’ve tried the DIY sealing on my previous cars, and it works best if you catch and seal the stone chip before any cracks appear. Once the crack is there and exposed to dust or moisture, it’s harder to keep the seal intact. So, while sealing can be a quick fix, it’s usually not long-term. Getting it professionally replaced in an insurance claim is always fail - safe solution.

Originally Posted by santhosh_lv

Bharath - This appears to be a stone hit. Can't claim replacement thru warranty

There are 2 things that might happen from here - Either the crack stops in its current state or can spread wider. In my experience, this won't really impact your drivability, if its not in the field of view.

You can either choose to claim insurance and get the windshield replaced or get a new windshield from relevant store. This happened twice to my Verna and once to my Seltos in Telangana and this happens to most of the vehicles in Telangana coz the roads don't get cleaned.

New windshield costs anywhere between 6k to 10k and takes about an 1 hr for the job to complete. Did it 2 times :-)

bharathdonti, looking at the images, it seems like a stone chip could be the cause, and unfortunately, cracks in windshield like these can sometimes spread because of temperature changes and vibrations while driving. The best thing to do is get it checked out sooner rather than later, so it doesn’t get worse. I’d also recommend reaching out to your insurance soon, as they usually have a time window for reporting incidents. And just to be mindful, water or dust getting into the crack could make it worse overtime, so it might be good to avoid driving in conditions like that until you get it sorted. I’d recommend going ahead with an insurance claim and getting it repaired at a KIA ASC. They’ll be able to handle it properly and ensure everything is fixed correctly.

[GTlists_3131]

After a lot of thought I purchased a facelift Seltos GTX + DCT in May of 2024. While I love the car the service and problems I have faced and continue to face especially with regards to the service has left me disappointed.
While I did face a lot of problems right from the booking process I'll try to stick to the post delivery period.
I'll try to list down the problems I've faced in chronological order -

1)MAY 3RD, 2024- I picked up my car on the 3rd of May 2024, the very evening on my way back from the temple I got an Engine Management System Error and the engine check light came on. The car drove fine, no problems experienced. I immediately parked the car to the side and made a call to the SA who assured me that I could drive the car and get it to the Service Center the next day.
The next day took the car to the Service centre equipped with photographs of the message on the infotainment and the check engine light. The response I got from the Service Advisor was and I quote "It's gone now so it shouldn't be a problem" on further questioning on why a one day old car should encounter any type of issue I received a passive aggressive "Then we'll have to keep the "NEW" car with us for a few days to check the problem. They would not document the issue at all because the check engine light was off.

2) Fastforward to the first service - I think they scanned the engine during the service and they told me that there was an error code which indicated an "O2 sensor malfunction" told me they'd have to keep my car for an extra day. Wouldn't tell me what was wrong, or what work was carried out. I was just told that they cleaned the sensors and cleared the codes.


3) The 2nd incident - An annoying rattle on the driver side B pillar right near the seatbelt area, Took it to the SA who took me on a road test, identified the sound which was audible. We went back to the Service Center where it was diagnosed as sound due to the door seals. They sprayed some lube over the seals and refused to hear me out when I insisted that it wasn't from the door seals. The sound immediately resumed within a few km of driving.

4) Went back to the Service centre for the same rattling sound - this time during the road test the SA had the audacity to tell me that every car has some rattling noise and its considered as normal. (a 2 month old car) On raising my voice, they held the car with them for 3 days and sorted the issue.

5) During a road trip the car went a little hard and fast into a pothole. A few weeks after that developed a soft clunking sound from the rear left side of the car when driven over uneven road, and a creaking sound when driven over small speed breakers. I was sure that it was a suspension problem mostly due to the pothole.
Took the car to the service centre where the sound was audible during the road test, was told that the suspension needed retorquing and that it would fix the issue. Had to leave my car there overnight. The next day on my way back home the sound was audible again albeit much more softer. Had to the the car back the next day where the SA refused to acknowledge the sound and blamed it on the Seltos having a hard suspension.

6) A few weeks later the sound got more audible, I was super annoyed and took it out on them during the feedback call. Immediately revived a call from the SA asking to bring the car. This time they diagnosed it as a problem with the Rear Trailing arm bush. They lubricanted the bush but couldn't assure me that the sound wouldn't recur. Everything was fine for a few months when the sound resurfaced again.

7) Took the car back to the service centre where the refused to acknowledge the problem and wouldn't do anything despite me asking them to take a closer look at the rear trailing arm bus as this was a recurring problem. I have to live with it now.

8) Got an engine system management error again which disappeared after a day. Took the car to the service centre where they scanned the codes but wouldn't tell me what it was. When questioned I was told it was because of loose connections, and that it sometimes happens.


The issues I currently face now -

1) Rear suspension trailing arm bush - which I am planning on getting it replaced by paying for it.

2) The frequent ESM errors, engine check lights with no proper explanations for the same.

3) The car vibrates a little and the engine RPM reaches 1.5k on starts, this lasts for a good 40-60 seconds after which the engine RPM falls again and the car gets quiet. I have read that this happens during cold starts, but I face this starts when the car has been tuned off for > 506 hours even on the same day.

4) A clattering sound near the footwell area, like that of a chain. This mostly occurs when the DCT upshifts especially on an incline and the RPM is a little high. I have also noticed this on Verna 1.5T DCT in the hospital parking.


Till date I have had to take my car to the service centre more than 9-10 times. Each time they refuse to pick the car up or drop it off. I have to take time off work and pay 200-300 for a cab to and fro to the service centre.

[car_guy1998]

Originally Posted by Col Mehta

Something very strong that Kia India managers are smoking that convinced them the NA IVT consumers don't deserve the full suite of features - Another reason

Now, Kia has made HTX(O) IVT as the top variant as per the websites while they have removed HTX+ and GTX from the listing.

And, they have added HTK(O), HTK+(O) and HTE(O) instead of HTE as base variant while HTK+ has been restricted to iMT.

Now, Seltos IVT has 3 variants: HTK+(O), HTX and HTX(O) while D AT has 4 variants, which starts from HTK+(O) then HTX, GTX+ and X-Line.

While HTX(O) is available in 1.5 NA MT/IVT and 1.5 D MT.

I feel HTK+(O) is similar to Creta S(O) in terms of features like 17 inch matte grey alloys, panoramic sunroof, wireless AA/CP and others.

Also, lower variants of Seltos AT/IVT get EPB with auto hold feature.

[kgt.v8]

Originally Posted by car_guy1998

Now, Kia has made HTX(O) IVT as the top variant as per the websites while they have removed HTX+ and GTX from the listing.

And, they have added HTK(O), HTK+(O) and HTE(O) instead of HTE as base variant while HTK+ has been restricted to iMT.

Now, Seltos IVT has 3 variants: HTK+(O), HTX and HTX(O) while D AT has 4 variants, which starts from HTK+(O) then HTX, GTX+ and X-Line.

While HTX(O) is available in 1.5 NA MT/IVT and 1.5 D MT.

I feel HTK+(O) is similar to Creta S(O) in terms of features like 17 inch matte grey alloys, panoramic sunroof, wireless AA/CP and others.

Also, lower variants of Seltos AT/IVT get EPB with auto hold feature.

Kia India again refuses to provide top end Seltos with 1.5 NA engine and IVT gearbox.

This HTX(O) variant again does not feel VFM considering the features it comes with
The Good:

• Front Ventilated seats.
• 8 way powered driver seat.
• Full Digital Cluster with 26.04 cm (10.25") Color LCD MD similar to GTX+.

The Bad:

• Indigo colored interiors which people have not liked. Interior color of HTX looks much premium than this blue interior. Kia should have given "Tan" interiors of HTX+ which looks more upmarket in HTX(O).
• No 360 degree camera.
• Starts at ₹16.7 lakh ex-showroom (₹1 lakh more than HTX variant). Kia charges 1.5 premium for IVT gearbox, so HTX(O) IVT might start at ₹18.2 lakh ex-showroom. You can spend ₹64k more and get top end Creta SX(O) IVT rather than Seltos HTX(O) IVT.

HTX(O) specifications referred from Compare Seltos Trims page

[bharathdonti]

Originally Posted by bharathdonti

This happened during our drive on the highway today. My wife and I were having a casual talk when, out of nowhere, the crack appeared. I have no idea how it happened.

I’ve sent the photo to SA but haven’t heard back yet.

Any suggestions on how to get it fixed? Does this fall under warranty coverage?

The crack is on the passenger side, so it doesn’t affect my line of sight at all.

I’ve examined the crack, and it seems to be from within. There’s no roughness or imperfections at the impact site.

I’ve already informed my SA about the insurance claim. Once the process begins, I won’t be able to drive the car. I’ll need to leave it at the service center, where it will take about 3 days to fix the glass. If they don’t have the part in stock, they will order it and let me know when it arrives, after which they can proceed with the insurance claim.

I won’t be able to get the glass replaced until after January 16th, as I’m traveling for the Sankranti holiday. I’ve driven about 150 km since the crack appeared, and it hasn’t spread.

Thanks to everyone for your input. I really appreciate it.

[Mayank07]

Originally Posted by kgt.v8

Kia India again refuses to provide top end Seltos with 1.5 NA engine and IVT gearbox.

This HTX(O) variant again does not feel VFM considering the features it comes with
The Good:

• Front Ventilated seats.
• 8 way powered driver seat.
• Full Digital Cluster with 26.04 cm (10.25") Color LCD MD similar to GTX+.

The Bad:

• Indigo colored interiors which people have not liked. Interior color of HTX looks much premium than this blue interior. Kia should have given "Tan" interiors of HTX+ which looks more upmarket in HTX(O).
• No 360 degree camera.
• Starts at ₹16.7 lakh ex-showroom (₹1 lakh more than HTX variant). Kia charges 1.5 premium for IVT gearbox, so HTX(O) IVT might start at ₹18.2 lakh ex-showroom. You can spend ₹64k more and get top end Creta SX(O) IVT rather than Seltos HTX(O) IVT.

HTX(O) specifications referred from Compare Seltos Trims page

Looks like KIA trying to make up for blue upholstery by giving electrically powered seats without significant price rise, which is not that bad. Also upholstery colour and looks are subjective.

The new variants are not yet available in the showroom as of now, just wanted to get the feel of interiors again, and got to know there is 7-8 weeks of waiting time for delivery.

I visited Hyundai showroom yesterday as i am now searching for options again and had a look at Creta, the front AC vents are misaligned, the one on driver side is lower than the passenger side which seemed little off, as it distorts the symmetry a bit, may be one gets used to it with time. I have booked a test drive as well, lets see how it goes.

Anyone has experience with Kothari Hyundai Pune, then please let me know as i find them little tardy during my visit.

[src]

Originally Posted by GTlists_3131

After a lot of thought I purchased a facelift Seltos GTX + DCT in May of 2024.
The issues I currently face now -

1) Rear suspension trailing arm bush - which I am planning on getting it replaced by paying for it.

2) The frequent ESM errors, engine check lights with no proper explanations for the same.

3) The car vibrates a little and the engine RPM reaches 1.5k on starts, this lasts for a good 40-60 seconds after which the engine RPM falls again and the car gets quiet. I have read that this happens during cold starts, but I face this starts when the car has been tuned off for > 506 hours even on the same day.

4) A clattering sound near the footwell area, like that of a chain. This mostly occurs when the DCT upshifts especially on an incline and the RPM is a little high. I have also noticed this on Verna 1.5T DCT in the hospital parking.


Till date I have had to take my car to the service centre more than 9-10 times. Each time they refuse to pick the car up or drop it off. I have to take time off work and pay 200-300 for a cab to and fro to the service centre.

Welcome GTlists to Team BHP.
Really feel sad and sorry to hear this.

Meanwhile who is this KIA ASS Dealer so that we are aware of them.
Try checking out from another ASS if it helps.
Another suggestion would be to check some FNG and asses the issues.

Even I also got a Seltos in last week of May'24 and has clocked over 15k and no problems yet till day.

[@ppy.tbhp]

Originally Posted by GTlists_3131

After a lot of thought I purchased a facelift Seltos GTX + DCT in May of 2024. While I love the car the service and problems I have faced and continue to face especially with regards to the service has left me disappointed.
While I did face a lot of problems right from the booking process I'll try to stick to the post delivery period.
I'll try to list down the problems I've faced in chronological order -

1)MAY 3RD, 2024- I picked up my car on the 3rd of May 2024, the very evening on my way back from the temple I got an Engine Management System Error and the engine check light came on. The car drove fine, no problems experienced. I immediately parked the car to the side and made a call to the SA who assured me that I could drive the car and get it to the Service Center the next day.
The next day took the car to the Service centre equipped with photographs of the message on the infotainment and the check engine light. The response I got from the Service Advisor was and I quote "It's gone now so it shouldn't be a problem" on further questioning on why a one day old car should encounter any type of issue I received a passive aggressive "Then we'll have to keep the "NEW" car with us for a few days to check the problem. They would not document the issue at all because the check engine light was off.

2) Fastforward to the first service - I think they scanned the engine during the service and they told me that there was an error code which indicated an "O2 sensor malfunction" told me they'd have to keep my car for an extra day. Wouldn't tell me what was wrong, or what work was carried out. I was just told that they cleaned the sensors and cleared the codes.


3) The 2nd incident - An annoying rattle on the driver side B pillar right near the seatbelt area, Took it to the SA who took me on a road test, identified the sound which was audible. We went back to the Service Center where it was diagnosed as sound due to the door seals. They sprayed some lube over the seals and refused to hear me out when I insisted that it wasn't from the door seals. The sound immediately resumed within a few km of driving.

4) Went back to the Service centre for the same rattling sound - this time during the road test the SA had the audacity to tell me that every car has some rattling noise and its considered as normal. (a 2 month old car) On raising my voice, they held the car with them for 3 days and sorted the issue.

5) During a road trip the car went a little hard and fast into a pothole. A few weeks after that developed a soft clunking sound from the rear left side of the car when driven over uneven road, and a creaking sound when driven over small speed breakers. I was sure that it was a suspension problem mostly due to the pothole.
Took the car to the service centre where the sound was audible during the road test, was told that the suspension needed retorquing and that it would fix the issue. Had to leave my car there overnight. The next day on my way back home the sound was audible again albeit much more softer. Had to the the car back the next day where the SA refused to acknowledge the sound and blamed it on the Seltos having a hard suspension.

6) A few weeks later the sound got more audible, I was super annoyed and took it out on them during the feedback call. Immediately revived a call from the SA asking to bring the car. This time they diagnosed it as a problem with the Rear Trailing arm bush. They lubricanted the bush but couldn't assure me that the sound wouldn't recur. Everything was fine for a few months when the sound resurfaced again.

7) Took the car back to the service centre where the refused to acknowledge the problem and wouldn't do anything despite me asking them to take a closer look at the rear trailing arm bus as this was a recurring problem. I have to live with it now.

8) Got an engine system management error again which disappeared after a day. Took the car to the service centre where they scanned the codes but wouldn't tell me what it was. When questioned I was told it was because of loose connections, and that it sometimes happens.


The issues I currently face now -

1) Rear suspension trailing arm bush - which I am planning on getting it replaced by paying for it.

2) The frequent ESM errors, engine check lights with no proper explanations for the same.

3) The car vibrates a little and the engine RPM reaches 1.5k on starts, this lasts for a good 40-60 seconds after which the engine RPM falls again and the car gets quiet. I have read that this happens during cold starts, but I face this starts when the car has been tuned off for > 506 hours even on the same day.

4) A clattering sound near the footwell area, like that of a chain. This mostly occurs when the DCT upshifts especially on an incline and the RPM is a little high. I have also noticed this on Verna 1.5T DCT in the hospital parking.


Till date I have had to take my car to the service centre more than 9-10 times. Each time they refuse to pick the car up or drop it off. I have to take time off work and pay 200-300 for a cab to and fro to the service centre.

hello GTlists_3131, I can’t tell you how much I relate to this. My experience has been pretty similar—the Kia ASC just seems to lack the technical knowledge and skill to properly diagnose or fix issues. They’re always in such a hurry to close things out that they end up brushing things under the rug instead of actually addressing the problems. It’s beyond frustrating, especially when all of us are buying brand-new cars and still facing these quality issues after paying upwards of 20 lakhs in India. For this price, you’d expect at least basic reliability and decent service when the vehicle is new and is covered in standard warranty, but it feels like we’re constantly fighting to get what should already be standard. I totally understand how draining this must be for you, especially with the repeated visits and the same issues resurfacing. Have you thought about escalating this to someone higher in Kia? Sometimes that’s the only way to get ASC to take things seriously. Those engine management errors with no clear explanation? That’s just unacceptable, especially when they’re so vague about what’s actually being done. My Seltos threw check engine light intermittently twice on the dash, It went away form the dash in couple of Kms of driving to reach ASC, I have visited ASC for this multiple times, they could never find any cause till date or fix anything that will prevent it from happening again in future. They run scans to check codes moved to history by the ECM and that "it happens sometimes and is normal," that's actually a concern. It might seem routine, but it usually points to an ongoing issue that hasn’t been fully fixed. It’s not just something to ignore—it needs further diagnosis to prevent bigger problems later. I’ve had my fair share of issues, too—everything from poorly diagnosed problems, incorrect data being recorded and displayed in Kia connect application with 'Engine management system abnormal' prompts intermittently throwing up without any real issues in car while driving, to repeat visits that just waste time and money. It’s mentally exhausting. I really hope you can escalate this to a regional service manager and Kia customer care. Sometimes pushing things to a higher level can make a difference.





Check engine light ON without any issues in Car while driving, It turns OFF automatically after 7 KM of normal driving !