Thank you for a comprehensive and informative review.
I thought I should share some S Cross ownership experiences with the forum.
I took a PRI on the 16th of June, and found the exterior of the car allocated to me in perfect shape, but the interiors were horribly dirty. The seat protection plastic covers had been removed without my concurrence, and the upholstery had taken on a lot of dust and stains, there were foot marks all over the carpet, the central column and door panels, which for some reason even had oil stains. Small scratches were seen on the FR Running Board caused by a careless drivers shoes.
When the car has to be moved from the yard to the showroom, ideally, only one trained person, who wears protective gear and ensures no scratches on the running board or dirt on the carpets, must drive the car, and there was no justification for the removed seat covers and foot marks all over the car, including the rear foot-wells and seats. I flagged this off in a mail to my Sales Representative requesting a thorough cleaning, but when I collected the car on 19th of June, it was in the same condition. I refused to collect it without a thorough cleaning, but a cursory vacuum was not sufficient to rectify the issue, and I of course did not have time to dwell on the issue, making my ownership experience very dis-satisfactory.
What was even more unusual was the fact that there was no mechanism at Nexa to collect my feedback or comments on the delivery experience for the S Cross, while 18 years ago when I got delivery of my first car (M-800) or 10 years ago when I got delivery of my Alto, there were feedback forms from Maruti and the Dealers and I got multiple calls from the Dealer and Maruti asking me if I had any concerns. Now, with my most expensive vehicle investment ever, I had no such opportunity to provide feedback. Really strange, considering the fact that Nexa is expected to deliver a higher quality of customer experience compared to Maruti! Obviously, the old SOP is not used here, and no alternative has been put in place.
Finally, after waiting for 2 weeks to get some calls asking for my feedback, I wrote to Service Head at Mandovi (my dealer) and Maruti - both addresses were available in the Nexa site, and I got some really good response from a senior person who apologized for the lapses assured me that during the first free service, he would get the complete interiors cleaned by professional cleaning agency. I am happy to report that I collected the car after the first service in a pristine condition, and the Service Engineer was also attentive and totally supportive of my request.
The moral of the story is that everyone has the ability to ensure that his or her rights as a consumer are respected, and being aware of the rights is the first step. I learnt about how cars must be delivered in a Team-BHP thread, and I'm really grateful for that knowledge.
Has anyone else had a similar experience at Nexa?
Cheers.
Quote:
Originally Posted by S2!!! What you’ll like:
• Solid build & good quality, inside out
• Powerful 1.6L diesel with 320 Nm of torque. Superb mid-range and top-end performance
• Mature ride & handling package. High speed behaviour is exceptional
• Practical interiors, spacious cabin and supportive seats
• Maruti's excellent after-sales support network
• All variants get 4 wheel disc brakes, ABS & dual airbags
• Feature loaded: Bi-xenon headlamps, leather seats, cruise control, 7" touchscreen ICE etc. What you won’t:
• Unappealing styling. Looks like a big hatchback (not a crossover / SUV)
• 1.6L diesel variant has a hefty premium over the 1.3L
• 1.6L diesel suffers from turbo-lag until 1,750 rpm
• No petrol engine, no automatic transmission, no AWD
• 353 liter boot - though well shaped - is small for a car of this size & positioning
• Sold only through Nexa dealerships, thereby limiting its availability
• Noise insulation is below average for a premium car This review has been jointly compiled with Rehaan. Thanks to him for the expert observations & photography! |