Re: Maruti S-Cross : Official Review Have been grappling with an issue in my 1.3 Zeta.
Please excuse the long post.
Around the first service mark I noticed an ever so slight vibration / feedback on the steering initially while reversing out of my parking.
In the initial euphoria and excitement of driving the car I thought I was overthinking, coming from an absolutely refined Ertiga Petrol engine before this I thought it was a diesel trait.
I mentioned it to the SA on the first service. He drove it and said it was nothing.
Some time later I realized I was feeling it only when I turned left. Took it back to the service centre. This time a couple of guys drove it and they acknowledged that there was some vibration but nothing critical. Then they proceeded to dismantled the front suspension struts. Greased them up and fixed some PVC sleeves onto the coils. (Please forgive me as I'm not so technically well versed with the correct part names but do keep some basic knowledge).
Also I sat in a couple of cars there with the SA and went for a drive. I was told that there was a slight vibration on all, some to the right and some to the left. I left the service centre unsatisfied.
Just a couple of days later I realized that the vibration / feedback could be felt even in neutral and a stationary vehicle. Its felt when you turn the wheel from a straight position to the left around 25 or 30 degrees when you hold the position there is a sudden slight feedback which dies away. Then again when you turn it further and stop it comes back and dies away. In one certain position ( around halfway thru the turn its felt the most and continuously)
I contacted another service center in Pune for a second opinion. He moved the matter forward by escalating the issue to a Maruti Territory Service Manager (TSM).
The disappointing part was that I wrote two emails to Maruti that I want a competent technical expert to assess my car. Got no reply. I had to move the matter forward myself.
My earlier service center manager ( the one I purchased the car from) called me up and said that this time they would do a thorough inspection. I insisted that I wanted Mr. TSM to be present. Fortunately he agreed and soon both had acknowledged the problem.
Diagnosis : Was told that the steering column was a two piece structure with one piece having the EPS, the motor, the torque sensor motor etc.
The other piece was the connecting to the rack , pinion etc. So the upper part of the column needs to be replaced. Mr. TSM was a little more cautious and said that the part needs to be ordered and then I would be required to leave the car for the day for further investigations. Need to rule out other issues, Vibration should not be from the engine etc. according to him, though I don't know why he would say that. (Please correct me if I'm wrong or if anyone thinks that's possible).
I documented all this by getting everyone concerned, looped into the Maruti mails.
Now awaiting the arrival of the part/s. Am going to make sure I'm there when the car is going to be worked on. Just don't know how to make sure that there is'int any more experimentation. Also how all this is going to affect the factory fit and finish is giving me sleepless nights.
On a positive note, Mr. TSM has been very prompt with his replies and assurances, and so has the Senior Service Manager at my home service center. Also I have been assured that all this is under warranty and I dont have to pay for any parts or services.
P.S. : I was told that the standard procedure was that Maruti would also initiate an investigation of their own, i.e. batch wise etc. for similar problems in other vehicles. Mine is an Oct 2015 manufactured vehicle. So please do an investigation of your own to eliminate the problem from your vehicles.
Last edited by Eddy : 29th February 2016 at 23:29.
Reason: Spacing for better readability
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