Last month I moved some furniture and belongings from Mumbai to Kolkata. I used three different modes.
Items were an almirah, an iron sofa-cum-bed (w/mattress), a very large and heavy glass and wood centre table, a small rubberwood dining table with two chairs, two iron chairs, all Godrej interio stuff. Plus clothes, books and plenty of knick-knacks. All the result of almost 9 years stay in Mumbai.
1. Safexpress
Safexpress has a service in which they provide cartons measuring 16x16x12 inches for domestic shipping at a rate of about Rs 750 per carton upto a maximum load of 20 kg. I scheduled a pickup for two, asked the pickupman to drop the cartons a day in advance and pick them the next day - which he was kind enough to agree to (I didn't want him hovering around while I packed). The pickup man drove a tempo in company colours (below with a carton for scale)
Packing and sealing is your responsibility. An annoying declaration-cum-disclaimer that the items are worth 'nil' has to be handed over.
The cartons reached exactly 7 days later, much the worse for wear and tear. Sides were splitting and couple of plastic items inside had been cracked. A torch was missing, presumably from a large rupture down the edge of one carton.
2. Agarwal Packers
I contacted Agarwal Packers (Limca Records) from their website. A man called the next day from Delhi and passed on the mandate to their Bombay office from where an efficient lady called to understand the description of furniture (everything except the centre table). The quote was reasonable (about 20% of the cost of the stuff) after a bit of bargaining and emphasizing small points (no urgency, ground floor delivery). They gave me reminders a day before the scheduled pickup, and even the morning of the pickup. Godrej Interio demanded the exorbitant rate of Rs 1300 to send a someone to disassemble my furniture so I decided to do it myself - it took me an hour to disassmble the tables and chairs. The packing men came sharp on time in a small truck carrying company colours, were highly courteous and spent two hours packing the furniture quite expertly and with ease. I tipped them generously and provided lunch.
The stuff reached Kolkata 20 days later. Delivery was delayed by a day for no reason but the delivery men were excellent. Online tracking tells you the vehicle position and also the vehicle registration. Everything in great condition and no scratches or dents. Delivery was by a small tempo (below)
Below is an Agarwal carton on arrival (right) versus the Safexpress carton (left). The difference is stark.
Now they only need to send their carpenter to reassemble the sofa-cum-bed.
3. Luggage Van on Duronto Express
I decided to carry the centre table with me in person on the train to Kolkata (Duronto Express). The heavy glass top (100x65x20 cm) was packed and intended to be placed below my AC Two Tier seat. The rest of the table parts weighing 18 kg was securely packed and booked into the luggage section of CST Terminus 6 hours before the journey. The luggage office at CST Terminus was, like the rest of Mumbai, quite professional. I had scouted CST a day earlier by way of a dry run to understand the process and it was done in a jiffy at a charge of Rs 180. Reaching CST at 1615 for the 1715 train, I had to go to the luggage office and remind them whereupon the booked stuff was loaded into the Luggage van (luckily right next to my own coach). The staff ensured that it was placed in a top rack quite securely.
On arrival in Kolkata I had to wait 20 mins on the platform till they opened the luggage van and retrieved the manifest. The luggage staff were distinctly unpleasant compared to Mumbai. The good part is that your luggage travels in the same train, and it's quite fast compared to any packer.
This is the Railway Receipt for the luggage, without which booked luggage cannot be collected on arrival.
Some conclusions
- Safexpress is worth it only if the items are small, non-breakable and delivery is needed within a week. The 20 kg weight limit is misleading, I doubt most of us will have stuff weighing more than 15 kg into such a small carton. Clothes and fabric is too voluminous to send this way. Their online consignment tracking is good, though.
- Agarwal Packers did a good job and I should have booked another large carton and sent the Safexpress stuff with them instead. However they did take a lot of time in delivery (perhaps due to small quantity of shipment). Nevertheless it's a good idea to tip the packing stuff well as the value of tips is insignificant compared to safety of belongings.
- The Luggage van is an excellent (and very cheap) mode of transporting non-breakable bulky items that are also heavy. What is required is good jute packing, a couple of friends or porters to help and also a bit of camaraderie with the origin staff. These Duronto trains are non-stop and there is peace of mind.