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Originally Posted by asmr Hi everyone! I have booked my Creta 1.5L SXO IVT in July 2021, with a 90 day delivery commit from the dealer.
But there has been no response apart from the regular "We have put in for priority allocation. We will keep you updated sir". I might also add that I have the soft copy of the forms I signed and no order number is mentioned in it.
Has this been the experience for others here as well with Hyundai dealers? That they don't communicate any status until they actually have a booking allotted to them? |
Welcome to the Team-BHP family. Unless someone from top management of Hyundai is not assuring you, the delivery commitment of 90 days for Creta SXO IVT should be taking with truckload of salt. Average waiting has been 7 – 8 months since Jan 2021.
When you would have booked the car, you would have received a message from Hyundai (on SMS if you are a first time Hyundai buyer or on Whatsapp if your number is registered with them) along with your booking reference id. Your car would be allocated to this booking reference id only. While the forms signed by you during the booking will not have this id but you do receive the same directly from Hyundai.
In case you have not received the same from Hyundai, then please call your dealer and ask for the same.
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Originally Posted by asmr What I learned is that the ordering window for all dealers is between 1st and 10th of each month. Anything that doesn't get through in that window will have to be retried in the next month. So, I guess I will know by Oct 11th if I am getting mine or not in that month. |
The ordering window starts from 1st and it can extend up to 15th of any given month. Usually, the automatic variants are allocated at the last (after the 8th of any given month). My car was allocated on the 17th of the month.
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Originally Posted by IamNikhil We are sailing in the same boat. Even I have booked the same model in July, in Mumbai though. Surprised that the dealer committed a 90-day delivery period to you. In my case, they upfront told me minimum 6-7 months. Got a call from the SA last week however informing that Hyundai has planned a bumper allocation for festive season, so they're trying to get my delivery by Diwali. Keeping fingers crossed  |
Bumper allocation is something that has been promised across India. Since the Chennai plant is now running at its full capacity (i.e. 3 shifts per day) we might see some big shipping numbers in Oct and Nov.
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Originally Posted by Aviator_guy So here is the thing. After multiple rounds of conference calls with the insurance company and the dealer, I could get to the bottom of the issue. Firstly, there is nothing wrong with the insurance. Secondly, dealer has some internal portal (God knows what it is for) which was unable to decode QR code. Dealer had no proper answer about what he is trying to do with QR code. He kept insisting that RTO doesn't accept without QR code but his bluff was called out by the insurance person on the phone when dealer was asked to share IRDA guidelines that QR code is mandatory. Dealer kept dodging the question and then said that Hyundai system doesn't allow. Finally I escalated the matter to their supervisor and he has offered to help out. Funny part is that I missed to scan the code myself to see what the issue I was. But when I did that, oh boy, it worked  Even insurance person was able to get it work. Dealer still has no clue why it doesn't work for him but finally accepted that there is no issue. My take away from this - Dealer was trying to pull a fast one and make me feel like I made a mistake by going for insurance on my own. So wanted to share my experience here for awareness and let people know about unethical practices. Not calling out name of dealer but I am sure they learnt their lesson. |
The dealer will try his best to make you regret taking insurance from outside but almost all the reputed insurance companies have very wide coverage of authorized dealers especially for Maruti and Hyundai.
Which insurance company have you gone with and what was the premium?
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Originally Posted by Syperam Hi guys,
I got my Creta SX(O) Diesel Auto delivered on 1st Sep. It’s been a happy driving for the last few days until yesterday. Suddenly the AVN stopped working in the evening when I started the car (my heart skipped a beat.
I started the car again after closing the fuse box and the AVN turned on this time  as if nothing happened.. didn’t understand what went wrong and what fixed it... can someone throw some light on it.
I have few questions regarding the SOT and extended warranty. My usage will be high around 2000kms a month and approx. 3 outstation trips a year. So, planning to take 4th & 5th yr -140k package for extended warranty. Any more suggestions??
But when it comes to SOT, I am unable to decide on one. Do I need to take it...? As my usage would be high.. the only package in SOT that makes sense is 2 yr-40k @ Rs. 9999/-.
Please give your valuable suggestions... so that I can reach for clear decision. Thanks in advance  |
Users have reported Creta 10.2 AVN going blank sometimes and almost all the time shutting the car down and starting it again helps the system to become normal again. You can also reset the AVN by pressing the reset button with a sim ejector pin for several seconds.
Since your running is high, going with an extended warranty make sense. You can go with a 4th & 5th Year 120K or 140K extended warranty.
Since you are using an automatic variant, SOT would not be very useful but you can check the SOT Super. Please check the details in the following post:
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Originally Posted by HP-BHP Hyundai has introduced Shield of Trust Super which includes consumables also (see the screenshot below) and that might be a good option as I have been told that Shield of Trust Super cost approx. Rs. 30K for 5 years but I am not very sure about it. One can take Shield of Trust Super up to the second service (i.e. 10K KMs or 1 year) |
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Originally Posted by asmr I wonder what was the point of saying that the customers don't face issues with company policy through them when you have purchased the policy already from someone else.
When I was booking mine 2 months back, it took me a several tries to get it across to my dealer that I am not taking the policy from them. The usual strategy is throwing the cashless facility as a carrot, for which I responded saying "it's ok, I can go for reimbursement". Even after I showed them my own agent's quote (which was almost 40K less), they were unwilling to reduce. Then the paltry cash discount that was offered on the proforma invoice suddenly became "discount on insurance" in the booking form. The things they do for the commissions! |
Insurance is actually one of the biggest revenue generators for new car dealers as it has the highest margins (much more than the accessories). The quotes of insurance from dealers have no
Dharma Imaan and dealers will go to any length to ensure that you take insurance from them.