Re: Hyundai Creta : Official Review Quote:
Originally Posted by Aviator_guy I had shortlisted ICICI Lombard, Bajaj Allianz and HDFC ERGO as I had prior experience with them and also didn't want to go for dirt cheap quotes from lesser-known companies. I went with ICICI as their quote of 50k was the most competitive for the same coverage and add-ons. I opted for zero depreciation, return to invoice, engine protection, consumables, road side assistance, loss of key and belongings (they offered free GPS tracking device). Dealer quoted 80k without RTI cover and was in no mood to negotiate. I was OK to pay slightly higher than 50k for outside insurance and didn't want to give in to dealer's arm twist technique. Though the dealer did try to create an issue on the policy issued saying the QR code doesn't work but it was all sorted by escalation to higher ups and a bit of scolding from me. |
ICICI Lombard is a good insurance provider and Rs. 50K for Creta SX(O) IVT is a very good quote. Any idea where the GPS tracking device would get installed? In the OBD port? QR code do make things easy at RTO level but it is still not been made mandatory.
My insurance was through the dealer under the Hyundai Insurance program and I got the insurance from Bharti AXA. Incidentally, Bharti AXA General Insurance is now part of ICICI Lombard General Insurance (from 8th Sept onwards). Quote:
Originally Posted by Syperam Regarding SOT Super - I spoke to CRM at Hyundal Service station and she informed me that they themselves don’t have any clear information regarding the pricing structure of SOT super from Hyundai (fishy or true??)... so they are keeping it at bay for now... she said she will inform me once they get a clarity on it.
But she didn’t have any answer to my query  .... what if by the time they get clarity... I m through the second service... will it still be applicable for me to buy it....?? |
There is actually not much clarity regarding the SOT Super. I have heard that it cost around 30K for 5 years for Creta Petrol but I could not get a firm confirmation on the same. I will be going for my first service in the next few days and I will try to get the details out.
There is a chance that dealers might not be pushing for SOT Super as it includes consumables and labour which is a big chunk of margin for them. Quote:
Originally Posted by IamNikhil Wasn't aware of this! Have booked in July, but haven't received any message from Hyundai. The dealer has only shared a booking receipt.  | Quote:
Originally Posted by Aviator_guy I have a feeling that something fishy is going on with the way dealers are taking the booking. I also did not receive any sms directly from Hyundai when I booked in March. The only sms I received was from dealer (standard message) which thanked me for booking with them and had the SA details for follow up. After reading some posts here, I am trying to connect the dots. It appears to me that the dealer is taking booking in his system but not updating Hyundai records. Hence no sms from Hyundai at the time of booking. Now since there is no official tracking, he can allot vehicle as per his wish. Once time of allocation is near (which is totally up to them), they make official entry with Hyundai to get the paperwork rolling. This is totally my theory but the way things have been handled by dealership, I'll not be surprised if this is true.
Did anyone else face similar situation with their booking and delivery? | Quote:
Originally Posted by asmr Well, looks like I am in the same boat. Only the advance receipt given, no booking ID given, no message from Hyundai confirming order. Totally fishy. I sent a message to my SA yesterday after seeing the posts by HP-BHP ji. The SA responded saying he will share booking ID today. Let's see. | Quote:
Originally Posted by asmr So, I got on a chat with Hyundai support. They had my old car on record but no record of my Creta booking. They were also trying to dodge a bit saying sometimes the dealer booking may not show up in the system. The agent also said only the dealer or the regional office will be able to further clarify on bookings or delivery. Super opaque process and totally impacts trust. | Quote:
Originally Posted by IamNikhil I spoke to the SA today. He tried dodging my query, but I was extremely insistent and told him about the process being followed in other bookings made by people known to me. He grudgingly said he will check internally and get back.
There is definitely a lot of shady stuff happening at the dealership-level, which is not possible without connivance with Hyundai. If they don't share the booking ID, I'm not sure what should be our further course of action. TBHP experts, please advise. |
Please find the screenshot of the Booking ID which I received directly from Hyundai India (it is a verified account by Whatsapp). As you can see the date and time (it’s 2nd Jan 2021, 1:59 PM), I received it along with the SMS from the dealer which has the SA name and number.
This booking id is definitely from Hyundai’s system as when I escalated my matter to the customer care team, I mentioned the booking id to them and they were able to pull the records of my booking (along with details of the dealer, date of booking, car model, variant and colour).
As far as I remember, Hyundai has been giving the booking reference id for a very long time. When I booked Elite i20 (in 2015) then also (as far as I can recall), I did receive the booking reference id on SMS.
It is surprising that so many people have not received booking id from Hyundai. It seems that something is fishy at the dealer level here. |